CAREERS

GAIN Capital offers many opportunities for those seeking to work and grow in a fast-paced, friendly environment

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Working at GAIN Capital

With a business spanning four continents, multiple products and thousands of markets, GAIN Capital is a fast-paced and dynamic industry leader. We value our employees, and know that we would not be where we are today without their imagination, teamwork and dedication. Providing a great service to our retail and institutional customers is our number one objective, and every one of our employees is focused on delivering the best possible trading experience.

Our current vacancies are listed below. If you don't see a suitable role here but you're inspired to want to work with us, please send your resume and CV to jlynch@gaincapital.com.

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Current vacancies across our global businesses and brands:

Role Summary:

The goal of the marketing campaign function is to provide actionable insights about our customers that will generate tangible leads for our sales organization to help achieve company goals. The Senior Specialist, Marketing Campaigns will coordinate multiple outbound campaigns in support of business objectives; developing, executing and optimizing integrated cross-channel campaigns that drive acquisition, engagement and retention. This individual will coordinate across internal teams and channels (primarily email and call centers) developing plans, building campaigns and more. Strong execution and project management focus with hands-on data/list management responsibility.

Responsibilities:
  • Work with marketing team to develop, plan and execute content marketing campaigns and strategies that deliver on growth and retention strategies; provide expertise in using our marketing capabilities to optimize and personalize client experience and marketing effectiveness

  • Support the planning and execution of prospect and customer campaigns using email, sms, call center and other channels, working with regional marketing teams, email developer and external vendors

  • Work cross-functionally with product management, product marketing, customer marketing, sales and customer care to deliver a high impact end-to-end user experience

  • Build and optimize customer email and cross channel journeys (email, sms, etc.) including, but not limited to:

    • Create and manage targeted segments and campaigns within Salesforce

    • Manage compliance approvals and translations

    • Build emails from templates within ExactTarget (Salesforce Marketing Cloud)

  • Coordinate overall execution plan and timelines

  • Create and manage email segments and campaigns within Salesforce ensuring data needed for email and call campaigns is available in Salesforce

  • Assist the Acquisition team with ongoing optimization of landing pages, including maintaining a testing calendar and share test results to leverage learnings

  • Coordinate regional promotions. Develop and implement promotion programs that increase client engagement, coordinating Terms & Conditions, compliance/legal approval, promo execution, as well as reporting on performance and costs.

  • Ensure measurement of campaign results. Regularly report on campaign performance to stakeholders.

Qualifications:
  • College degree preferably in math, economics or business related field

  • 3+ years’ experience developing integrated campaigns with strong digital experience

  • Data/metrics driven

  • Hands on experience with Salesforce Campaigns and data management

  • Experience pulling data from a large, enterprise data warehouse

  • Highly proficient in Microsoft Excel

  • Extremely detail oriented with strong organizational and time management experience

  • Highly collaborative and comfortable in a matrixed environment

  • Prior experience with Salesforce Sales Cloud and Marketing Cloud/ExactTarget (or similar Eloqua, Marketo platforms)

Role Summary:

3rd line engineer that will be responsible for the support, preparation, configuration and deployment of Gain Capital Server, Storage, Virtual, Active Directory and Backup infrastructure.

Key Responsibilities:
  • Maintain and support Microsoft Active Directory.

  • Maintain and support VMWare and XenServer virtual environments.

  • Support Microsoft Exchange and Office365.

  • Maintain and support IBM DS4800, EMC VMAX, HP 3PAR storage arrays.

  • Support Citrix XenDesktop and XenApp environments.

  • Liaise with other internal teams and external suppliers as necessary.

  • Own support issues through to resolution, providing regular feedback to users and updating calls as appropriate in Eservice desk.

  • Respond to alerts from monitoring services and investigate as necessary.

  • To design and prepare HP/Dell equipment in accordance with Gain Capital Infrastructure standards.

  • To configure and install the physical equipment and install configure O/S and patch management of all servers, databases and applications.

  • Support and monitor all servers and disk arrays.

Skills, Knowledge & Experience Required:
  • Ability to diagnose and fix Server hardware / software issues.

  • Knowledge of Windows Server Operating Systems.

  • Good Understanding of the following technologies:

    • Microsoft Exchange.

    • Active Directory and group policy.

    • VMWare and XenServer.

    • Microsoft networking infrastructure i.e.: DHCP, DNS

    • HP Servers and HP SIM/Dell Servers and Dell OpenManage.

    • HP DataProtector

    • Storage Area Networks

    • SAN Technology

GAIN Capital Sr. Manager, CRM Strategy is a Customer Relationship Management (CRM) professional focused on working with the business process and development teams to design, implement and manage deployment of CRM solutions across the enterprise. This individual demonstrates a keen understanding of core CRM principles, knowledge of the customer lifecycle, and considerable experience with our primary CRM tool Salesforce.com. The Sr. Manager, CRM Strategy is a pivotal role in delivering a best-in-class client engagement via customer journeys, campaigns and the overall customer experience across engagement platforms, such as Salesforce and ExactTarget. This role serves as a liaison between multiple business user groups and global teams including marketing, product management, sales, partnerships and client operations, as well as compliance and technology to uncover business needs, align with business processes and enable solutions taking advantage of our CRM tools and capabilities.

The Sr. Manager, CRM Strategy leads requirement gathering sessions, working with capabilities owners across Salesforce sales & service offerings, ExactTarget marketing automation, Sitecore CMS and other marketing technologies, to deliver business applications. This role contributes toward building CRM capabilities roadmap and oversees all stages of project execution, through requirements definition, implementation, UAT and training.

Candidates for this role should possess knowledge of Salesforce.com (both functional and strategic) and its integration capabilities, and act as internal cheerleader showcasing best practices to advance sales & marketing efforts, improve customer service & relationship management and enhance the overall client experience.

Reporting to the Global Head of CRM Strategy & Programs, this is a pivotal role in delivering cutting edge solutions aligned to customer lifecycle metrics and engagement goals.

Responsibilities:
  • Be the subject matter expert in CRM best practices, tools and processes, and work closely with stakeholders ensuring effective utilization of CRM systems capabilities and operation

  • Manage execution of CRM strategic roadmap aligning Saleforce.com enhancements to meet business objectives

  • Partner with business and technology teams, proactively defining customer contact management requirements and collaborating to enable optimal CRM solutions for GAIN Capital

  • Contribute towards single view of customer initiatives and leverage customer insights, such as segmentation and propensity scores, using CRM systems including Salesforce.com and its integration with Sitecore, ExactTarget and GA360

  • Oversee business related Salesforce.com administration functions and manage junior team members

  • Manage CRM projects across the business, while ensuring best practices and standards are followed companywide

  • Communicates customer trends, issues, targets and opportunities using analytics

  • Drive adoption of CRM systems by providing training across the enterprise

Required Skills/Qualifications:
  • Bachelor’s degree or equivalent in Business, Marketing, Economics or a related field

  • 5+ years of experience with Salesforce.com (across Sales, Service, Analytics and Marketing Clouds); Salesforce.com Administrator Certification a plus

  • Experience providing enterprise level (100+ users) Salesforce.com solutions for multiple departments and stakeholders

  • Marketing Automation Administrator experience a plus (ExactTarget, Marketo, Eloqua or similar)

  • Experience with website CMS platforms a plus (Sitecore, WordPress or similar)

  • Strong customer focus (both internal and external) and understanding of CRM principles and strategies

  • Strong familiarity with the business processes of sales, marketing, and customer support

  • A team player, adept at working across departments to ensure user adoption and satisfaction

  • Problem solving mind set and sound decision-making skills demonstrated through successfully managing competing priorities

  • Strong marketing experience focusing on CRM, Sales and Customer service processes

  • Demonstrated ability to operationalize segmentation strategies

  • Strong analytical and Excel skills

  • Strong oral and written communication skills

  • Self-motivated and highly results-driven in a fast-paced and results oriented environment

  • Keen understanding of key operational metrics and performance indicators used to manage a Customer Relationship environment

The Company:

GAIN Futures is the wholesale brokerage division of GAIN Capital Group, LLC. With a focus on Institutions and Introducing Brokers, we pride ourselves in providing the services and products that allow institutions and brokers to develop and grow their business.

The goal of GAIN Futures is to provide premier customer service combined with the best direct access futures trading platform(s). Presently we are growing at an extraordinary rate and have an immediate opening for a Project Manager.

Job Description:

This position is responsible for planning, executing, and finalizing projects according to strict deadlines and within budget. This includes acquiring resources and coordinating the efforts of team members and third-party contractors or consultants in order to deliver projects according to plan. The Project Manager will also define the project’s objectives and oversee quality control throughout its life cycle.

PRIMARY RESPONSIBILITIES:
  • Define and document project scope, goals and deliverables that support business goals in collaboration with senior management and key stakeholders

  • Organize project team(s) and drive the formulation of project plan(s) – initiation, planning, execution, communication, launch, etc.

  • Effectively communicate project expectations to project team members and stakeholders in a timely and clear fashion

  • Estimate the resources and participants needed to achieve project goals

  • Provide insight for Execs and Senior Management into change activity by portfolio/project, incorporating resource utilization, expenditure and return on investment

  • Facilitate project activities such as weekly team meetings and spearhead issues resolution and risk mitigation

  • Determine and assess need for additional project staff and/or consultants and make the appropriate recruitments if necessary during project cycle

  • Set and continually manage project expectations with team members and other stakeholders. Record project progress including tasks, key decisions, milestones and status updates

  • Identify and manage project dependencies and critical path

  • Plan and schedule project timelines and milestones using appropriate tools

  • Adapt to PMO requirements and procedures while focusing on project deliverables

  • Promote team collaboration to achieve project and business goals while at the same time maintaining a clear connection between the project and GAIN’s overall strategy

MINIMUM QUALIFICATIONS:
  • Bachelor’s Degree or equivalent education and/or work experience

  • 5+ years’ experience as a senior Project Manager

  • Experience in the financial services sector preferred

  • Strong familiarity with project management software, such as Microsoft Project Server and Microsoft Project

  • Competent and proficient understanding of business solutions, such as Document Management, CRMs, Business Web Technology etc.

ROLE SUMMARY:

The Compliance Associate is primarily responsible for reviewing sales solicitations, performing initial and ongoing review of introducing broker and money manager relationships, and reviewing marketing/advertising content. The Compliance Associate will also be responsible for maintaining policies and procedures to support these key functions. The individual in this role must be bilingual (English and Chinese) and should have 1-3 years’ experience working in Customer Support or Compliance capacity.

Key Responsibilities
  • Responsible for reviewing GAIN Global Markets Inc (“GGMI”) promotional material and communications with the public to ensure compliance with regulatory requirements and internal standards

  • Perform reviews of new and existing third party relationships (ie. Introducing Brokers & money managers), including a review of their marketing materials (ie. websites, e-mails, presentations, etc)

  • Responsible for providing Compliance training to GGMI sales and customer support staff as well as maintaining and updating training materials as needed

  • Primary contact for Chinese Compliance escalations from sales, support, and new accounts.

  • Maintain internal Compliance Department procedures for GGMI

  • Stay abreast of changing regulatory requirements and escalate to management as needed

  • Review sales solicitations to ensure compliance with applicable regulation

  • Assist with the preparation for and administration of regulatory, 3rd party, and internal audits/exams

  • Assisting with special projects as needed

SKILLS, KNOWLEDGE & EXPERIENCE REQUIRED
  • Effective verbal and written communication skills in both English and Chinese

  • Detail oriented, organized, ability to prioritize and work simultaneously on multiple projects with varying deadlines

  • Experience using Salesforce, more specifically the “Cases” feature.

  • Ability to quickly translate Chinese to English

  • Ability to identify and communicate perceived risk to Compliance Management

  • Understanding of US, UK , or Cayman Islands promotional material rules a plus

  • Experience reviewing customer communications for compliance with internal, regulatory, or industry standards

Role SUMMARY:

The Director, Customer Lifecycle Marketing will lead the marketing strategy, development and execution of campaigns and initiatives that increase client activation, engagement and lifetime value, while improving loyalty and satisfaction.

The ideal candidate for this role will be a highly data driven marketer, adept at leveraging data and insights to build customer-centric campaigns, along with a demonstrated commitment to continuous improvement. This position reports to SVP, Brand Marketing.

Key Responsibilities:
  • Drive strategy and execution of lifecycle marketing initiatives to onboard, retain, build client loyalty. These initiatives will be directed towards increasing lifetime value by engaging customers with personalized, targeted and relevant marketing at every stage.

  • Responsibility for customer value KPIs, including activation rate of new funded accounts, churn rate, reactivation rate, LTV improvements, etc.

  • Develop and execute an overall CRM strategy and communications plan that leverages the appropriate channels (site, email, mobile in-app/push, in- platform, social, etc.).

  • Create personalized experiences for identified audience segments that drive conversion and engagement.

  • Measure and track effectiveness of these experiences, and optimize as needed.

  • Define and document project briefs, business rules, data/technical requirements, system integrations as well as process and procedures for all lifecycle marketing campaigns.

  • Collaborate with Customer Experience team and other stakeholders to design, implement and optimize personalized lifecycle campaigns.

  • Leverage customer segmentation and value analysis to inform customer journeys and programs; develop actionable cohorts, perform analysis and conduct ongoing A/B testing for optimization.

  • Work with marketing, product, technology and BI teams to advance systems and data/tech requirements to continually improve the amount of intelligence we have for relevant, real-time trigger based marketing.

  • Advance our automation, trigger and behavior based customized marketing to ensure we are delivering the right creative/message, in the right channel, to the right customer at the right time.

  • Ensure all campaigns have key metrics identified, tracked and analyzed with actionable insights and timely reporting of results.

  • Establish best practice and ensure that this is shared with global counterparts.

Skills, Knowledge & Experience Required
  • 5+ years of CRM management experience in a B2C eCommerce company, with expertise in all aspects of lifecycle management including; personalized trigger campaigns, loyalty programs, promotions and customer segmentation

  • Highly data driven marketer with a proven track record of delivering CRM programs that drive overall company goals.

  • Strong customer focus (both internal & external) and understanding of CRM principles and strategies, as well as of enabling CRM technologies such as Salesforce, CMS, Marketing Automation platforms, etc.

  • Proven track record of working at the strategic and tactical level to develop multi-channel marketing campaigns and innovative CRM initiatives

  • Advanced experience working with product, tech and data teams for complex database marketing, data/tech requirements gathering and evolving of CRM technologies specifically; Exact Target/Salesforce

  • Strong writing skills – ability to develop robust campaign briefs and, where required, campaign content

  • Strong project management skills including conceptualization, driving alignment, planning resources, managing deadlines and objectives, delivering analysis and recommendations

  • A team player, with the natural ability to collaborate well with others across the organization and thrive in a dynamic, fast-paced and highly-fluid environment

JOB SUMMARY:

Client Onboarding is an important and instrumental part of our operations since it serves as one of the first opportunities to make an impression on our customers. Our goal and mission is to ensure the very best customer experience through operational excellence and leveraging the abilities of our hard-working people on our service-oriented team. We work proactively in partnership with Sales, Client Services and Compliance teams to ensure transparency around our processes and promote efficient and smooth end-to-end onboarding of prospective clients.

Responsibilities:
  • Perform due diligence on new account applications and documents for retail, corporate, and Introducing Broker customers as part of the client onboarding process to ensure the information is verified and compliant.

  • Thorough understanding of onboarding practices and regulations pertaining to AML & KYC.

  • Support timely and accurate account processing by working closely with internal teams to resolve issues and open new accounts in accordance with our service levels.

  • Ability to build relationships interacting effectively with key internal and external clients.

  • Identify gaps in required client documentation to approve new accounts.

  • Keep team management informed of processing issues and red flags.

  • Perform tasks relating to account maintenance and New Account operational processes.

  • General Administration work, including filing and scanning paperwork.

  • Create and manage user accounts and permissions.

  • Manage and fulfill internal projects or other individual tasks as delegated.

  • Embrace our culture of continuous improvement by identifying and participating in areas of opportunity for improvement in our onboarding process.

Required Qualifications:
  • Must be determined, passionate and adaptable.

  • Ability to effectively work among a solution driven team.

  • Proven organizational and prioritization skills.

  • Ability to multitask and be a proactive team player.

  • Detail oriented with an ability to think beyond the scope of the task.

  • Excellent verbal, written and interpersonal communication skills. Must be able to communicate clearly and effectively to our external partners.

  • Must be able to effectively & efficiently self-manage to meet deadlines and client SLA under pressure in a high volume vigorous environment.

  • Computer proficiency in Microsoft Windows environment.

  • Fluent in English (ability to translate Russian, Arabic or Japanese a plus).

  • Prior operational/back office, customer service, or related experience a plus.

  • Bachelor’s Degree in related field.

Accountability/Supervision:

Relationships:

Internal:

Active communication across all departments, including Compliance, Accounting, Sales, Client Services, Partner Relations/Business Development



Equipment:

Utilizes a personal computer, standard and specialized software, and standard office equipment such as the telephone, fax, copier, etc. Proficient in Microsoft office(including MS Project).

Working Conditions:

Works in an air-conditioned, well-lighted office, moderate noise level.