CAREERS

GAIN Capital offers many opportunities for those seeking to work and grow in a fast-paced, friendly environment

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Working at GAIN Capital

With a business spanning four continents, multiple products and thousands of markets, GAIN Capital is a fast-paced and dynamic industry leader. We value our employees, and know that we would not be where we are today without their imagination, teamwork and dedication. Providing a great service to our retail and institutional customers is our number one objective, and every one of our employees is focused on delivering the best possible trading experience.

Our current vacancies are listed below. If you don't see a suitable role here but you're inspired to want to work with us, please send your resume and CV to jlynch@gaincapital.com.

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Current vacancies across our global businesses and brands:

JOB SUMMARY:

GAIN Capital Futures is the wholesale brokerage division of GAIN Capital Group LLC. With a focus on Institutions and Introducing Brokers, we pride ourselves in providing the services and products that allow institutions and brokers to develop and grow their business.

We are looking for a full-time trade desk representative who is self-motivated, analytical, with strong work-ethic and a desire to work in markets.

Responsibilities:
  • Support GAIN’s proprietary front-end trading platform

  • Perform trade execution in the futures markets

  • Provide client support by answering inbound phone calls and/or e-mail regarding accounts, policies, services and available products

  • Monitor intra-day market risk

  • Work in a fast-paced and dynamic environment by assisting clients and delivering solutions-focused results

  • Strong attention to detail with emphasis on accuracy and timeliness

Requirements:
  • Bachelor’s degree preferred

  • Knowledge of futures and option markets a plus

  • Strong computer literacy a must

  • Excellent listening, written, and verbal communication skills

  • Effective conflict resolution and problem solving skills

  • Ability to work in a time sensitive environment

  • Demonstrates self-confidence and the ability to maintain composure in difficult situations

GAIN offers a competitive salary and benefits package.

JOB SUMMARY:

Client Onboarding is an important and instrumental part of our operations since it serves as one of the first opportunities to make an impression on our customers. Our goal and mission is to ensure the very best customer experience through operational excellence and leveraging the abilities of our hard-working people on our service-oriented team. We work proactively in partnership with Sales, Client Services and Compliance teams to ensure transparency around our processes and promote efficient and smooth end-to-end onboarding of prospective clients.

Responsibilities:
  • Perform due diligence on new account applications and documents for retail, corporate, and Introducing Broker customers as part of the client onboarding process to ensure the information is verified and compliant.

  • Thorough understanding of onboarding practices and regulations pertaining to AML & KYC.

  • Support timely and accurate account processing by working closely with internal teams to resolve issues and open new accounts in accordance with our service levels.

  • Ability to build relationships interacting effectively with key internal and external clients.

  • Identify gaps in required client documentation to approve new accounts.

  • Keep team management informed of processing issues and red flags.

  • Perform tasks relating to account maintenance and New Account operational processes.

  • General Administration work, including filing and scanning paperwork.

  • Create and manage user accounts and permissions.

  • Manage and fulfill internal projects or other individual tasks as delegated.

  • Embrace our culture of continuous improvement by identifying and participating in areas of opportunity for improvement in our onboarding process.

Required Qualifications:
  • Must be determined, passionate and adaptable.

  • Ability to effectively work among a solution driven team.

  • Proven organizational and prioritization skills.

  • Ability to multitask and be a proactive team player.

  • Detail oriented with an ability to think beyond the scope of the task.

  • Excellent verbal, written and interpersonal communication skills. Must be able to communicate clearly and effectively to our external partners.

  • Must be able to effectively & efficiently self-manage to meet deadlines and client SLA under pressure in a high volume vigorous environment.

  • Computer proficiency in Microsoft Windows environment.

  • Fluent in English (ability to translate Russian, Arabic or Japanese a plus).

  • Prior operational/back office, customer service, or related experience a plus.

  • Bachelor’s Degree in related field.

Accountability/Supervision:

Relationships:

Internal:

Active communication across all departments, including Compliance, Accounting, Sales, Client Services, Partner Relations/Business Development



Equipment:

Utilizes a personal computer, standard and specialized software, and standard office equipment such as the telephone, fax, copier, etc. Proficient in Microsoft office(including MS Project).

Working Conditions:

Works in an air-conditioned, well-lighted office, moderate noise level.

JOB SUMMARY:

Positions in Client Service are responsible for responding to client inquiries in an accurate and timely manner through phones, chats or emails. Individuals get the job done by accurately applying procedural knowledge and guidelines to client calls, chats & emails while developing and managing client relationships.

As one of the world's leading Forex securities servicers, we combine unrivalled client service with innovative technology that delivers rich client data in user-friendly systems. Financial Representatives are highly trained, motivated professionals that deliver services and solutions that exceed client expectations.

ESSENTIAL FUNCTIONS:
  • Being part of a team dedicated to handling all aspects of the customer experience.

  • Handle incoming trading inquiries and client issues via phone, email and live, interactive chat.

  • Trade research/Quotes

  • Provide client support by answering inbound phone calls and/or e-mail regarding accounts, policies, services and available products

  • Place Spot FX, CFD's and Commodity trades, provide quotes and facilitate discussions regarding equity markets, fixed income markets, international markets and economic conditions

  • Engage client in meaningful dialogue and identify unstated needs or financial goals that may be achieved by further utilizing company services, products or tools

  • Work in a fast-paced and dynamic environment by assisting clients and delivering solutions-focused results

  • Facilitate inbound/outbound opening of new accounts for potential clients who already indicated interest in our platform and provide support for existing customers.

  • Desire to learn and utilize new concepts related to industry licensing, regulations, policies/procedures, available programs/services, etc.

  • Excellent consultative, rapport-building, listening and communication skills.

  • Ability to identify client interests or needs and offer services or solutions in a proactive manner

  • Demonstrate a positive and professional image at all times

  • Strong mathematical, analytical and problem solving skills

  • Strong attention to detail with emphasis on accuracy and timeliness

  • Ability to determine minimum maintenance requirements for all currency pairs, CFD's , metals and commodities.

  • The ability to calculate the liquidation values of the products we offer.

REQUIRED QUALIFICATIONS:
  • College graduate or 2yr Customer service experience

  • Integrity and the ability to handle sensitive information and maintain confidentiality

  • Excellent listening, written, and verbal communication skills

  • Effective conflict resolution and problem solving skills

  • Approachable, flexible, dependable, and conscientiousness

  • Strong command of computer and typing skills. Representatives will typically navigate through 4-5 software systems simultaneously.

  • Keen interest in the investment and financial services fields

  • Demonstrates self-confidence and the ability to maintain composure in difficult situation

  • We will provide on the job training, but ideal candidates will be aggressive, flexible self-starters with excellent communication skills, strong attention to detail and a "service" mindset in order to support GAIN's customers in the demanding, real-time environment of active trading.

DESIRED:
  • Series 7 ,63, 3 and 34 licenses preferred 2+ years' work experience in a related brokerage environment.

  • Fluency in Russian, Spanish, Arabic or Japanese a plus

  • BS/BA Degree preferably in Finance, Business Management/Administration, or an equivalent combination of education, training.



Role Summary:

The individual in this role will set the direction for creating a high level of employee engagement at GAIN Capital. The role will be responsible for driving the GAIN Capital people strategy by taking ownership for design and development of key components of the strategy, including training & development; performance management; talent management; employee communications; and cultural integration.


Key Responsibilities:
  • Build and reinforce organizational culture through development and deployment of strong employee communication program.

  • Partner with leaders and HR Partners on issues pertinent to leadership, organizational effectiveness, and change management.

  • Identify opportunities to develop fully integrated OD solutions that blend organizational effectiveness, talent development, and change management to drive significant improvements in performance, productivity, and climate.

  • Support development of a performance-driven culture through development and execution of tools to support managers in setting objectives, providing feedback, and development planning for employees.

  • Proactively advise leaders on the design and implementation of organizational solutions that will result in a higher organizational effectiveness.

  • Establish expectations of a great GAIN Capital manager; build and execute plan for developing skills across global management population.

  • Drive employee engagement through regular assessment, analysis, and improvement initiatives.

  • Partner with the business to create a sense of purpose, driving employees to focus on achieving personal goals that drive the success of the company business strategy.

  • Build and facilitate training around core people initiatives, managing the development of materials, management of logistics, and execution of training.

  • Support general HR initiatives, providing input, expertise, and project support to initiatives ranging from role clarity to compensation, talent to staffing.

Skills & Knowledge Required:
  • Ambitious self-starter with a solutions-based orientation and elevated ability to execute independently.

  • Excellent strategic thinking and partnering/consultative skills

  • Proven results orientation

  • Excellent interpersonal, communication (written and verbal) and facilitation skills; ability to interact with people at all levels

  • Ability to collaborate across geographies, organizational levels, and functions

  • Ability to gather and analyze feedback

  • Knowledge and experience in utilizing organizational development models and assessment Tools required. Certification in individual or team assessment tools a plus.

  • Skilled project manager, able to juggle multiple priorities

  • Ability to build strong coaching relationships at all levels

  • Understanding of organizational theory (structure, strategy, culture change)

  • Demonstrated ability to make executive presentations and build a business case for change, organizational effectiveness and talent development initiatives.

  • Background in L&D, OD/OE, Talent Management or General HR experience required

  • Masters in Industrial / Organizational Psychology, MBA or relevant business experience preferred

  • 7-10 years experience in organizational development or related function, preferably within technology or financial services industry.

Role Summary:

As VP, Customer Experience, you will be responsible for overseeing all aspects of the customer lifecycle for FOREX.com, optimizing the customer experience to drive acquisition and engagement and enhance our customer relationships. The successful candidate will be an experienced digital marketer who seeks to understand customer segments based on quantitative and qualitative data and has the creativity to design and implement enhancements to customer journeys across all touch points that deliver an exceptional customer experience while optimizing business results.


Key Responsibilities:
  • Responsible for overall site and app CX, including cross channel communication, personalization, mobile marketing and content marketing. Expand the role of content marketing as one of the tools that drives engagement

  • Leverage client segmentation and value analysis to prioritize and focus on projects that positively impact client acquisition and engagement

  • Work closely with the analytics team to derive insights that inform our customer journeys and answer key customer related questions

  • Develop personalization models based on customer behaviors and implement across all platforms

  • Analyze the impact of customer engagement deliverables and track improvement towards business objectives

  • Maintain a constant curiosity around what it is like to walk in our customers' shoes and how can we bring forward points of differentiation that are meaningful

  • Educate, instill, and motivate a broader cultural desire across the corporation to focus on the customer, with the objective of consistently improving customer experience metrics

  • Provide cross-functional leadership on all activities that impact the customer journey, including customer communications, offers, sales strategies, client service and operations

Skills & Knowledge Required:
  • A passion for providing transformative digital customer experiences, coupled with a strong sense of accountability and ownership of results

  • Minimum of 10 years' of relevant experience managing customer experience marketing for consumer-facing web based products & services.

  • Experience managing teams that have leveraged a variety of marketing technologies including dynamic CMS tools for personalized experiences, CRM and marketing automation

  • Ability to work in fast paced, dynamically changing environment; you don't just roll with change--you are prepared to initiate and thrive in it

  • A questioning, curious mind with a desire to continuously improve status quo

  • Strong analytical-thinking and problem-solving abilities

  • Excellent written and verbal communication skills

Performance Metrics
  • Develop and execute retention action plans based on customer insights and data analytics.

  • Implement customer lifecycle management program

  • Achieve company retention targets