With a business spanning four continents, multiple products and thousands of markets, GAIN Capital is a fast-paced and dynamic industry leader. We value our employees, and know that we would not be where we are today without their imagination, teamwork and dedication. Providing a great service to our retail and institutional customers is our number one objective, and every one of our employees is focused on delivering the best possible trading experience.
Our current vacancies are listed below. If you don't see a suitable role here but you're inspired to want to work with us, please send your resume and CV to firstname.lastname@example.org.
Current vacancies across our global businesses and brands:
Data Operations Analyst working as part of a collaborative cross functional team will focus on understanding, documenting, and managing data extract processes. Key skills include Problem Analysis / Resolution, SQL Development, and business analysis.
Triage and research data processing issues, providing a detailed understanding of the failures and recommendations for resolution.
Resolve third line issues escalated from first and second line and provide training where necessary.
Interrogate SQL Server databases for investigations using simple and complex SQL queries as well as understanding / debugging SQL Server Integration Services packages.
Working Closely with IT Release Management, QA, and infrastructure teams for software, configuration and scripts roll outs in using best practices from IT Service Management/ITIL.
Constant interaction with front, middle and back office teams on the business side.
Escalate issues and seeking of advice from development team on complex issues or problems in a timely Manner
Provide Out Of Office hours Support.
Understand key business metrics to ensure their validity and triage / escalate should there be issues.
Document all data processes and their internal dependencies with software and other jobs.
Recommend / plan upgrades to software for greater efficiency and management.
Professional/Technical Excellence/Product Knowledge
Demonstrates the appropriate level of technical, professional or product knowledge and expertise for the role or function
Demonstrates sound knowledge of policies, processes and systems in their area of expertise
Continually strives to develop own skills and knowledge
Demonstrates understanding of how own responsibilities, activities and decisions relate to the success of the business
Recognizes the value of all major business areas avoiding a single area bias
Provide feedback to team manager to ensure reduction of costs, improvement of quality of services or Products
Judgement/ Analysis/Decision Making
Makes straightforward decisions based on information that is available, seeking guidance and advice where Necessary
Identifies implications of own analysis
Gathers and analyses the right information to resolve issues. Seeks out diverse ideas to develop creative approaches to solve problems
Deals with situations in a pragmatic manner, utilizing theory and best practice.
Defines ambitious, but realistic personal goals and standards
Evaluates personal progress and adjusts actions to meet and exceed expectations
Uses effective tools and techniques to track progress, manage workload and gets the job done
Uses intuition to drive own work forward and takes responsibility for own actions across the Company
Relationships and Team Working
Works with others to build an effective team and wider team relationships
Shares information, knowledge and expertise to achieve organizational goals
Deals honestly and fairly with others, showing consideration and respect for individual differences
Establishes and maintains good working relationships with internal and external clients and acts with integrity
Communicates in an open, candid, complete and consistent manner, with an understanding of appropriate use of communication across all levels. Gets messages across clearly in a way others can understand
Listens/ pays attention actively and objectively
Demonstrates ability to communicate effectively to all levels
Interpersonal Skills - Impact and Influence
Considers others view points when formulating decisions and recommendations
Shares best practice, information, approaches, good ideas and solutions from anywhere
Builds collaborative relationships with others, working across teams
Demonstrates flexibility and meets challenges, targets and project deadlines
Displays a positive attitude in the face of uncertainty and change
Service Excellence -Internal and/or External clients
Responds to client needs in a timely, professional, helpful and courteous manner, regardless of client attitude
Clearly shows client that their perspectives are valued
Strives to consistently meet service standards
Networks effectively with clients and colleagues
Ensure that clients are treated fairly by knowing the customer and giving suitable advice where appropriate, providing an appropriate level of service, communicating clearly and fairly and ensuring complaints are reported
Resilience/Self-Confidence/ Stress Management
Remains effective and retains perspective in the face of disruption
Expresses views willingly and confidently, while remaining open to other alternatives
Understands personal stressors and takes steps to limit their impact
Keeps issues and situations in perspective and reacts appropriately
Pays attention to the important details that could have a commercial risk and business/client risk
Follows clear, simple and efficient processes
Has a sound understanding of the right level of control as required by the regulatory bodies
Application support / development role.
SQL Server Development and Troubleshooting in various SQL Server technologies (T-SQL, SSIS)
Must be a team player, ability to work under pressure and multitask.
Quick understanding of business processes / metrics
Work "Late Shift" (Le. 12 - 8 or 1-9)
Finance / Forex Experience
Experience working on a trading floor.
Working in an Agile Scrum
GAIN Capital’s CRM Analyst is responsible for supporting the continuous improvement of the company’s Salesforce.com instance as it relates to our CRM initiatives. Reporting to the Sr. Manager, CRM Strategy, this role works closely with the Salesforce.com development team, taking on business administrator functions providing day-to-day support to multiple user groups and global teams for requirements gathering, maintenance, testing, reporting and training of company-wide CRM systems. Areas of focus include marketing/sales/customer support operations efficiencies, reporting, documentation, training, and user adoption.
The ideal candidate will be self-motivated, detail oriented and have excellent problem solving abilities. They will deal successfully with ambiguous problems, taking full control and responsibility for finding solutions, and will drive towards simple solutions to complex problems.
Support the Sr. Manager, CRM Strategy to communicate with business at all levels, interface with various teams to support the design and implementation of new CRM capabilities
Work as Salesforce business administrator to support the functional areas of Salesforce, including data management, contacts, leads, campaigns, etc.
Perform business analysis and develop requirements based on user needs and collaborate to enable Salesforce.com Sales Cloud and Marketing Cloud solutions facilitating proof of concepts, enhancements, testing and support activities
Triage requests for business prioritization and build use cases to clarify requirements for Sales and Marketing Clouds
As Salesforce Business Administrator carry out data maintenance
Participate in data integration process with other enterprise applications
Review existing merge rules in DupeBlocker with marketing and other stakeholders; recommend updates where appropriate and perform processes to continuously monitor data quality and integrity in platform applications
On-going data clean-up and de-duplication with consideration on multiple tools including Salesforce.com Sales and Marketing Clouds
Perform and improve standard operating procedures ensuring data quality and synchronization across systems
Support organization in the understanding of data controls and consistency
Make recommendations to management for data quality
Reports and Analysis
Liaise with Marketing Insights team to deliver campaign reporting, client metrics, etc. to contribute towards building unified view of customer data
Enable business insights to Salesforce users and executive team, working with stakeholders to identify and present KPIs in Salesforce.com Reports and Dashboards
Responsible for User Acceptance Testing
Maintain and enforce Salesforce.com best practices
Review, analyze, and create detailed documentation of use cases, business processes along with user’s needs including release notes, workflow, data, functions, and steps required to develop or modify processes/systems
Document process workflows and make appropriate recommendations to impact operational efficiencies
Document changes to the design and implementation of Salesforce.com
Create detailed test plans for implementing new functionality, ensuring compatibility with existing processes
Support users and user adoption
Monitor user adoption and help drive adoption companywide(e.g., additional training sessions, well-organized & informative presentations)
Understand and navigate the application(s) accurately to support users and troubleshoot issues
Script, coordinate, manage and conduct training documentation and training sessions for new releases and on-going improvements
Provide one-on-one user coaching
Bachelor’s degree or equivalent
Salesforce.com Administrator Certification a plus, however at least 1+ years of Salesforce administrative experience required
Strong customer focus (both internal & external) and understanding of CRM principles and strategies
Familiarity with the basic business processes of sales, marketing, and customer support
A team player, adept at working across departments to ensure user adoption and satisfaction
Demonstrated project management and analytical skills in order to take action against the requested changes and detailing the necessary customizations
Ability to plan and execute small to medium size projects; estimate resources and time required; and provide daily and/or weekly status reports
Strong organization, communication and interpersonal skills
Flexibility to meet continuously changing priorities and challenges
Demonstrated knowledge of database concepts; Ability to Extract, Manage and Import data
Familiarity with complex Excel functions such as vlookup and Pivot tables is preferred
GAIN Futures is the wholesale brokerage division of GAIN Capital Group, LLC. With a focus on Institutions and Introducing Brokers, we pride ourselves in providing the services and products that allow institutions and brokers to develop and grow their business.
The goal of GAIN Futures is to provide premier customer service combined with the best direct access futures trading platform(s). Presently we are growing at an extraordinary rate and have an immediate opening for a Project Manager.
This position is responsible for planning, executing, and finalizing projects according to strict deadlines and within budget. This includes acquiring resources and coordinating the efforts of team members and third-party contractors or consultants in order to deliver projects according to plan. The Project Manager will also define the project’s objectives and oversee quality control throughout its life cycle.
Define and document project scope, goals and deliverables that support business goals in collaboration with senior management and key stakeholders
Organize project team(s) and drive the formulation of project plan(s) – initiation, planning, execution, communication, launch, etc.
Effectively communicate project expectations to project team members and stakeholders in a timely and clear fashion
Estimate the resources and participants needed to achieve project goals
Provide insight for Execs and Senior Management into change activity by portfolio/project, incorporating resource utilization, expenditure and return on investment
Facilitate project activities such as weekly team meetings and spearhead issues resolution and risk mitigation
Determine and assess need for additional project staff and/or consultants and make the appropriate recruitments if necessary during project cycle
Set and continually manage project expectations with team members and other stakeholders. Record project progress including tasks, key decisions, milestones and status updates
Identify and manage project dependencies and critical path
Plan and schedule project timelines and milestones using appropriate tools
Adapt to PMO requirements and procedures while focusing on project deliverables
Promote team collaboration to achieve project and business goals while at the same time maintaining a clear connection between the project and GAIN’s overall strategy
Bachelor’s Degree or equivalent education and/or work experience
5+ years’ experience as a senior Project Manager
Experience in the financial services sector preferred
Strong familiarity with project management software, such as Microsoft Project Server and Microsoft Project
Competent and proficient understanding of business solutions, such as Document Management, CRMs, Business Web Technology etc.
The Compliance Associate is primarily responsible for reviewing sales solicitations, performing initial and ongoing review of introducing broker and money manager relationships, and reviewing marketing/advertising content. The Compliance Associate will also be responsible for maintaining policies and procedures to support these key functions. The individual in this role must be bilingual (English and Chinese) and should have 1-3 years’ experience working in Customer Support or Compliance capacity.
Responsible for reviewing GAIN Global Markets Inc (“GGMI”) promotional material and communications with the public to ensure compliance with regulatory requirements and internal standards
Perform reviews of new and existing third party relationships (ie. Introducing Brokers & money managers), including a review of their marketing materials (ie. websites, e-mails, presentations, etc)
Responsible for providing Compliance training to GGMI sales and customer support staff as well as maintaining and updating training materials as needed
Primary contact for Chinese Compliance escalations from sales, support, and new accounts.
Maintain internal Compliance Department procedures for GGMI
Stay abreast of changing regulatory requirements and escalate to management as needed
Review sales solicitations to ensure compliance with applicable regulation
Assist with the preparation for and administration of regulatory, 3rd party, and internal audits/exams
Assisting with special projects as needed
Effective verbal and written communication skills in both English and Chinese
Detail oriented, organized, ability to prioritize and work simultaneously on multiple projects with varying deadlines
Experience using Salesforce, more specifically the “Cases” feature.
Ability to quickly translate Chinese to English
Ability to identify and communicate perceived risk to Compliance Management
Understanding of US, UK , or Cayman Islands promotional material rules a plus
Experience reviewing customer communications for compliance with internal, regulatory, or industry standards
The Director, Customer Lifecycle Marketing will lead the marketing strategy, development and execution of campaigns and initiatives that increase client activation, engagement and lifetime value, while improving loyalty and satisfaction.
The ideal candidate for this role will be a highly data driven marketer, adept at leveraging data and insights to build customer-centric campaigns, along with a demonstrated commitment to continuous improvement. This position reports to SVP, Brand Marketing.
Drive strategy and execution of lifecycle marketing initiatives to onboard, retain, build client loyalty. These initiatives will be directed towards increasing lifetime value by engaging customers with personalized, targeted and relevant marketing at every stage.
Responsibility for customer value KPIs, including activation rate of new funded accounts, churn rate, reactivation rate, LTV improvements, etc.
Develop and execute an overall CRM strategy and communications plan that leverages the appropriate channels (site, email, mobile in-app/push, in- platform, social, etc.).
Create personalized experiences for identified audience segments that drive conversion and engagement.
Measure and track effectiveness of these experiences, and optimize as needed.
Define and document project briefs, business rules, data/technical requirements, system integrations as well as process and procedures for all lifecycle marketing campaigns.
Collaborate with Customer Experience team and other stakeholders to design, implement and optimize personalized lifecycle campaigns.
Leverage customer segmentation and value analysis to inform customer journeys and programs; develop actionable cohorts, perform analysis and conduct ongoing A/B testing for optimization.
Work with marketing, product, technology and BI teams to advance systems and data/tech requirements to continually improve the amount of intelligence we have for relevant, real-time trigger based marketing.
Advance our automation, trigger and behavior based customized marketing to ensure we are delivering the right creative/message, in the right channel, to the right customer at the right time.
Ensure all campaigns have key metrics identified, tracked and analyzed with actionable insights and timely reporting of results.
Establish best practice and ensure that this is shared with global counterparts.
5+ years of CRM management experience in a B2C eCommerce company, with expertise in all aspects of lifecycle management including; personalized trigger campaigns, loyalty programs, promotions and customer segmentation
Highly data driven marketer with a proven track record of delivering CRM programs that drive overall company goals.
Strong customer focus (both internal & external) and understanding of CRM principles and strategies, as well as of enabling CRM technologies such as Salesforce, CMS, Marketing Automation platforms, etc.
Proven track record of working at the strategic and tactical level to develop multi-channel marketing campaigns and innovative CRM initiatives
Advanced experience working with product, tech and data teams for complex database marketing, data/tech requirements gathering and evolving of CRM technologies specifically; Exact Target/Salesforce
Strong writing skills – ability to develop robust campaign briefs and, where required, campaign content
Strong project management skills including conceptualization, driving alignment, planning resources, managing deadlines and objectives, delivering analysis and recommendations
A team player, with the natural ability to collaborate well with others across the organization and thrive in a dynamic, fast-paced and highly-fluid environment
The Market Strategist role is to engage existing clients and manage account risks, future goals, account strategy and ongoing market activity. The Market Strategist will focus on the customer’s needs and actively solve and answer questions a client may have in order to facilitate the clients’ success and longevity while increasing trading activity.
Maintain and cultivate relationships with existing clients. Offering different paths for client advancement and guiding clients along their developmental process.
Setting up and engaging new clients for PARs (Personal Account Reviews).
Providing clients any relevant information pertinent to their accounts, including institutional-grade research and proprietary commentary.
Possessing an in-depth understanding of the underlying fundamentals of applicable currencies to be able to adequately interpret and communicate that information to clients
Retention of client business during the withdrawal of funds.
Identifying areas for improvement on the site/platform/product offerings.
Giving clients a better understanding of the currency markets to facilitate their plans for the account and to allow them to diversify their investment portfolios.
Working with clients to help understand lifecycle events such as liquidations, for the future purpose of dealing with and avoiding such events
Customizing client account settings based on specific needs (spreads, rolls, trade size, platform, EA’s, etc.)
Working with clients to resolve trade disputes.
Effectively conduct individual campaigns designed to convert clients during company mergers and acquisitions.
Obtaining crucial information for competitor analysis.
2+ years’ experience within a FX or CFD environment
On the job training provided, but ideal candidates will be aggressive, flexible self-starters with excellent communication skills
Strong attention to detail and a "service" mindset in order to support GAIN's customers in the demanding, real-time environment of active trading
Engaging personality, enthusiastic, strong analytical and relationship management skills
Series 3 and 34 not is requisite but would be ideal, but not essential (licensing to be obtained within 90 days of hire (training provided)
Competitive package offered (base plus commission), with the opportunity to grow with a global company
Computer literacy in Microsoft Word, Excel, and Outlook is a must
Client Onboarding is an important and instrumental part of our operations since it serves as one of the first opportunities to make an impression on our customers. Our goal and mission is to ensure the very best customer experience through operational excellence and leveraging the abilities of our hard-working people on our service-oriented team. We work proactively in partnership with Sales, Client Services and Compliance teams to ensure transparency around our processes and promote efficient and smooth end-to-end onboarding of prospective clients.
Perform due diligence on new account applications and documents for retail, corporate, and Introducing Broker customers as part of the client onboarding process to ensure the information is verified and compliant.
Thorough understanding of onboarding practices and regulations pertaining to AML & KYC.
Support timely and accurate account processing by working closely with internal teams to resolve issues and open new accounts in accordance with our service levels.
Ability to build relationships interacting effectively with key internal and external clients.
Identify gaps in required client documentation to approve new accounts.
Keep team management informed of processing issues and red flags.
Perform tasks relating to account maintenance and New Account operational processes.
General Administration work, including filing and scanning paperwork.
Create and manage user accounts and permissions.
Manage and fulfill internal projects or other individual tasks as delegated.
Embrace our culture of continuous improvement by identifying and participating in areas of opportunity for improvement in our onboarding process.
Must be determined, passionate and adaptable.
Ability to effectively work among a solution driven team.
Proven organizational and prioritization skills.
Ability to multitask and be a proactive team player.
Detail oriented with an ability to think beyond the scope of the task.
Excellent verbal, written and interpersonal communication skills. Must be able to communicate clearly and effectively to our external partners.
Must be able to effectively & efficiently self-manage to meet deadlines and client SLA under pressure in a high volume vigorous environment.
Computer proficiency in Microsoft Windows environment.
Fluent in English (ability to translate Russian, Arabic or Japanese a plus).
Prior operational/back office, customer service, or related experience a plus.
Bachelor’s Degree in related field.
Active communication across all departments, including Compliance, Accounting, Sales, Client Services, Partner Relations/Business Development
Utilizes a personal computer, standard and specialized software, and standard office equipment such as the telephone, fax, copier, etc. Proficient in Microsoft office(including MS Project).
Works in an air-conditioned, well-lighted office, moderate noise level.