CAREERS

GAIN Capital offers many opportunities for those seeking to work and grow in a fast-paced, friendly environment

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Working at GAIN Capital

With a business spanning four continents, multiple products and thousands of markets, GAIN Capital is a fast-paced and dynamic industry leader. We value our employees, and know that we would not be where we are today without their imagination, teamwork and dedication. Providing a great service to our retail and institutional customers is our number one objective, and every one of our employees is focused on delivering the best possible trading experience.

Our current vacancies are listed below. If you don't see a suitable role here but you're inspired to want to work with us, please send your resume and CV to jlynch@gaincapital.com.

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Current vacancies across our global businesses and brands:

Job Summary

Client Treasury is an important and instrumental part of our operations since it serves as the function of client funds management. Our goal and mission is to ensure the very best customer experience through operational excellence and leveraging the abilities of our hard-working people on our service-oriented team. We work proactively in partnership with Sales, Client Services and Compliance teams to ensure customer transactions are done in a timely and accurate manner to ensure a positive client experience.

Responsibilities
  • Support back office operations in processing customer transactions (deposits, withdrawals, transfers)

  • Facilitate inbound and outbound payments (wire transfers, credit cards, e-checks, checks)

  • Help the firm manage risks associated with financial transactions

  • Keep team management informed of processing issues and red flags

  • Manage and fulfill internal projects or other individual tasks as delegated

  • Embrace our culture of continuous improvement by identifying and participating in areas of opportunity for improvement in our client treasury process

  • Provide training and assistance to new hires

  • Prioritize, escalate operational issues as needed

  • Daily accounting reconciliations and 10K reports reviews

Required Qualifications
  • Bachelor’s Degree in related field

  • Fluency in Mandarin is required

  • Computer proficiency in Microsoft Windows environment

  • Superior customer service skills

  • Proven ability to effectively work among a solution driven team

  • Proven organizational and prioritization skills

  • Ability to multitask and be a proactive team player

  • Must be able to effectively & efficiently self-manage to meet deadlines and client SLA under pressure in a high volume vigorous environment

  • Must have a strong passion to learn Financial Operations and Global Banking

  • Prior operational/back office, customer service, or related experience a plus


Accountability/Supervision

Relationships

Internal

Active communication across all departments, including Compliance, Accounting, Sales, Customer Service…

External

Written and verbal communication with major banks

Equipment

Utilizes a personal computer, standard and specialized software, and standard office equipment such as the telephone, fax, copier, etc. Proficient in Microsoft office (including MS Project)

Working Conditions

Works in an air-conditioned, well-lighted office, moderate noise level

Qualifications

Required

BA/BS Degree, Strong communication skills, both written and verbal, extremely detail oriented, with strong organization and time management skills

Desired

Technology background a plus

The Company

Gain Capital Group, LLC is a direct access futures brokerage firm that offers online trading of Futures markets through our proprietary trading platform.

The goal of GAIN Futures is to provide premier customer service combined with the best direct access futures trading platform. Presently we are growing at an unprecedented rate and have an immediate opening in IT as a Software Engineer.

Job Description

Gain Capital Group, LLC is seeking an experienced, energetic, enthusiastic, and hard working Software Engineer to develop applications for a wide variety of financial products, applying knowledge of full-lifecycle application development. Candidate will work independently, with individual responsibility for the quality and effectiveness of applications, while working in an environment of change and growth, with exposure to and learning of cutting-edge technology. Candidate must be able to apply knowledge of application design principles, practices, systems development and analysis. Candidate will also adhere to existing design/development/QA methodologies and analyze requirements and architect new software systems while maintaining the integrity of existing applications.

Responsibilities
  • Software modeling and simulation Front end GUI design

  • Software testing and quality assurance

  • Evaluate and identify new technologies for implementation

  • Maintaining systems by monitoring and correcting software defects

  • Performance tuning, improvement, balancing, usability, automation

  • Support, maintain and document software functionality

  • Integrate new software with existing systems

  • Software analysis, code analysis, requirements analysis, software review, identification of code metrics, system risk analysis, software reliability analysis

  • Working closely with other staff, such as project managers, systems analysts, and sales and marketing professionals

  • Consulting with colleagues concerning the maintenance and performance of software systems and asking questions to obtain information, clarify details and implement information

  • Problem-solving and thinking laterally as part of a team, or individually, to meet the needs of the project

Qualifications
  • Successful candidates must have a Bachelor’s degree in Computer Science/Information Systems

  • At least 5 years’ experience in Microsoft.NET / C# / SQL

  • Extensive client/server programming skills, specializing in Microsoft products and technologies

  • Solid skills in performing the entire software development life cycle including designing, coding and testing

  • Strong knowledge of object oriented principles and design

  • Excellent problem solving skills

  • Strong understanding in design, development and debugging of multithreading software projects

  • Preferred skills also include C / C++ / Win32


Role Summary

The Forex Specialist must possess excellent interpersonal skills and have the ability to generate revenue by educating both new and experienced traders about the benefits of trading FX using Forex.com’s lineup of products and services, and closing sales. No cold calling is involved, the job is heavily centered on engaging warm leads via outbound call campaigns and the vast majority of the day will be spent speaking to clients over the phone, in a fast-paced workplace environment.

Key Responsibilities
  • Being part of a team dedicated to handling all aspects of the customer experience

  • Facilitate outbound opening of new accounts for potential clients who already indicated interest in our platform and provide support for existing customers

  • Handle incoming sales inquiries and client issues via phone, email and live, interactive chats

Skills, Knowledge & Experience Required
  • 1+ year in FX Sales with proven sales record

  • College graduate with customer service and sales experience, especially within a brokerage or financial services environment

  • Computer literacy in Microsoft Word, Excel, and Outlook is a must

  • We will provide on the job training, but ideal candidates will be aggressive, flexible self-starters with excellent communication skills

  • Strong attention to detail and a “service” mindset in order to support GAIN’s customers in the demanding, real-time environment of active trading

  • Must obtain Series 3 and Series 34 license within 90 days of hire (training provided)

Compensation
  • $40,000 + monthly commission


JOB SUMMARY:

Positions in Client Service are responsible for responding to client inquiries in an accurate and timely manner through phones, chats or emails. Individuals get the job done by accurately applying procedural knowledge and guidelines to client calls, chats & emails while developing and managing client relationships.

As one of the world's leading Forex securities servicers, we combine unrivalled client service with innovative technology that delivers rich client data in user-friendly systems. Financial Representatives are highly trained, motivated professionals that deliver services and solutions that exceed client expectations.

ESSENTIAL FUNCTIONS:
  • Being part of a team dedicated to handling all aspects of the customer experience.

  • Handle incoming trading inquiries and client issues via phone, email and live, interactive chat.

  • Trade research/Quotes

  • Provide client support by answering inbound phone calls and/or e-mail regarding accounts, policies, services and available products

  • Place Spot FX, CFD's and Commodity trades, provide quotes and facilitate discussions regarding equity markets, fixed income markets, international markets and economic conditions

  • Engage client in meaningful dialogue and identify unstated needs or financial goals that may be achieved by further utilizing company services, products or tools

  • Work in a fast-paced and dynamic environment by assisting clients and delivering solutions-focused results

  • Facilitate inbound/outbound opening of new accounts for potential clients who already indicated interest in our platform and provide support for existing customers.

  • Desire to learn and utilize new concepts related to industry licensing, regulations, policies/procedures, available programs/services, etc.

  • Excellent consultative, rapport-building, listening and communication skills.

  • Ability to identify client interests or needs and offer services or solutions in a proactive manner

  • Demonstrate a positive and professional image at all times

  • Strong mathematical, analytical and problem solving skills

  • Strong attention to detail with emphasis on accuracy and timeliness

  • Ability to determine minimum maintenance requirements for all currency pairs, CFD's , metals and commodities.

  • The ability to calculate the liquidation values of the products we offer.

REQUIRED QUALIFICATIONS:
  • Fluency in Mandarin

  • College graduate or 2yr Customer service experience

  • Integrity and the ability to handle sensitive information and maintain confidentiality

  • Excellent listening, written, and verbal communication skills

  • Effective conflict resolution and problem solving skills

  • Approachable, flexible, dependable, and conscientiousness

  • Strong command of computer and typing skills. Representatives will typically navigate through 4-5 software systems simultaneously.

  • Keen interest in the investment and financial services fields

  • Demonstrates self-confidence and the ability to maintain composure in difficult situation

  • We will provide on the job training, but ideal candidates will be aggressive, flexible self-starters with excellent communication skills, strong attention to detail and a "service" mindset in order to support GAIN's customers in the demanding, real-time environment of active trading.

DESIRED:
  • Series 7, 63, 3 and 34 licenses preferred 2+ years' work experience in a related brokerage environment.

  • BS/BA Degree preferably in Finance, Business Management/Administration, or an equivalent combination of education, training.



Role Summary:

We are seeking an experienced Digital Media specialist to join our global digital media team based in Bedminster, New Jersey. This role supports our global business across multiple territories and channels. The role holder supports the digital media and performance media strategies for FOREX.com.

They will ensure all aspects of performance media campaign operations encompassing digital media agency coordination, campaign tracking, optimization and reporting across all digital and performance media.

Key Responsibilities:
  • Support the Digital Media Manager in developing a digital media strategy that meets or exceeds business goals while protecting and enhancing the brand

  • Responsible for the effective execution of all campaign trafficking, tracking and optimization

  • Coordinate with digital media agencies to ensure al digital campaigns are tracked, and delivering to agreed objectives

  • Develop in conjunction with the brand acquisition teams KPI’s and implement formal optimization and testing plans for all digital media.

  • Ensure that campaign asset requirements requested and delivered meet specifications within the agreed timeframes.

  • Accountable for the optimization of digital and performance media campaigns to meet agreed KPIs, using all available optimization levers to maximize performance within and across channels

  • Continually explore opportunities to further message reach and maximize campaign impact (Brand awareness, Lead generation, conversion, engagement etc.)

  • Maintain a log of competitive activity in the digital media space

  • Track Brand performance metrics vs. competitors

  • Support and work within established brand guidelines

  • Continually feedback on the best practices of digital media. Including:

    • All copy, content, banners, landing pages and sites pages directly or indirectly associated with increasing client acquisition
  • Development of optimized digital media channels including:

    • Paid Search
    • Display
    • Paid Social Media
    • Email marketing
    • Video
    • Mobile (in-application)
  • Compile and deliver weekly, monthly digital media reports detailing the month’s activity and performance against KPIs

  • Support international territory managers’ requirements for campaign execution

  • Maintain an appropriate level of competence within the team through ongoing training

Regulatory Requirements:
  • Maintain a high level of conduct, ethical standards and values

  • Adhere to and proactively enhance the firm’s compliance with applicable laws, regulations and codes of conduct in all jurisdictions in which the Firm conducts business and which have an impact on its business

  • Work to identify risks and enhance control across the business

  • Ensuring all project files are updated at all times on the network drive.

Skills, Knowledge & Experience Required:
  • Solid experience in digital marketing within ecommerce and digital B2C environments. Experience in the leveraged trading or online betting sectors would be advantageous.

  • Proven experience in performance driven digital marketing; campaign set up, optimization, management and reporting across channels (PPC, Display, Social)

  • Proven experience in working closely with a variety of media agencies to plan and execute campaigns across channels

  • Strong experience using google technology, including DCM, Adwords, DS and preferably DBM

  • Strong understanding of campaign measurement and tracking

  • Able to prioritize and work to tight deadlines

  • Organized, hands-on and great attention to detail, able to design, document and implement processes for the effective operation of digital campaigns

  • Proactive with excellent communication skills, ability to motivate colleagues and agencies to deliver to agreed KPIs

  • Passion for digital marketing and drive to stay up to date with digital trends and updates

  • Experience working in a regulated environment desirable but not essential

Role Summary:

The individual in this role is responsible for the day to day operational management of the Partnership business (B2B) of GAIN Capital. This person will be responsible for partner administrative on-boarding, setup and managing partner inquiries. Success for this person will be determined by achieving baseline service levels for on-boarding times, response time for inquiries and providing high quality level of service.

Key Responsibilities:
  • Manage onboarding of new partners, including collecting and verifying KYC documentation and coordinating approval with Compliance.

  • Operational setup of all partners in all applicable systems.

  • First line support for all partners which includes efficient handling of partner inquiries, issue resolution and facilitating to backline teams or RM when necessary.

  • Representation and involvement in projects affecting partners.

  • Sending mass email communications to partners, either regular or ad hoc.

  • Look to create efficient business processes, internally and for partners. Work internally to resolve and implement.

  • Update and reconcile Partner Rebates and payments

  • Other duties as assigned including, but not limited to, participation in process improvement initiatives

Skills & Knowledge Required:
  • Experience in a customer facing operational role, financial services experience a plus.

  • Strong computer skills including the ability to learn proprietary software.

  • Excellent interpersonal skills and a customer service approach to problem solving

  • Excellent verbal and written communications skills

  • Ability to understand end-to-end processes and their interdependencies

  • Ability to work well across functional teams to resolve partner inquiries.

  • Good time management skills, ability to prioritize work and judgment of how to use time / meetings effectively

  • Ability to adapt to as well as assist in implementing and driving change.


This position is scheduled for a Sunday-Thursday 4pm-12am shift.

Role Summary:

GAIN Capital (GCAP: NYSE) is a global provider of online trading services. Founded in 1999, today GAIN services retail and institutional clients in over 180 countries through our award-winning, globally recognized brands, including, FOREX.com, City Index and GTX. Our partnership channel is an important part of the overall growth strategy for GAIN’s retail business, working in concert with our direct sales and marketing efforts for the City Index and FOREX.com brands.

We are looking for a talented business development executive to actively prospect and originate B2B partnerships, focused on opportunities in North and South America. In this role, you will work with a range of clients, from value added Introducing Brokers to regulated financial services firms looking to utilize our white label and multi-asset liquidity solutions.

The ideal candidate will be a self-starter, with proven experience selling financial technology solutions. Your success will be measured by your ability to grow trading volumes and overall net profitability of your originated partners.

This position reports to the Global Head of Partnerships and can be based in either our Jersey City or Bedminster, New Jersey office. 20-30% travel required. Compensation will be commensurate with experience and production.

Key Responsibilities:
  • Originate and develop high quality, profitable partnerships for GAIN’s retail trading business, including Introduced and Liquidity / API business across Forex and CFDs

  • Develop a strong understanding of the competitive landscape in order to successfully position our partnership solutions in the marketplace and take market share from key competitors

  • Identify and quantify opportunities in territory and develops a sales plan, including a list of high priority customers to target and specific methods for approaching specific customer segments

  • Collaborate with product and technology teams to develop and implement commercially viable partnership solutions.

  • Liaise with leaders of our Exchange Traded and ECN business to ensure effective cooperation between the respective business development

  • Liaise with relationship management teams to develop and implement initiatives intended to grow business with existing partners

  • Communicate feedback from prospects, current partners and general market feedback on GAIN’s and competitor’s partnership solutions to product team and commercial leadership

Skills & Knowledge Required:
  • 7-10+ years of experience in a financial technology sales or business development role, preferably with a focus on financial derivatives and/or trading technology

  • Strong technical understanding of trading technologies & solutions

  • Proven ability to originate partnerships that have led to increase revenue while achieving target operating profit margins

  • Strong sales mentality balanced with a sensitivity for regulatory, legal and compliance considerations

  • Proven ability to negotiate, influence and build relationships with senior executives

  • Excellent communicator with strong presentation and interpersonal skills

  • Good time management skills, ability to prioritize work and judgment of how to use time / meetings effectively

  • Prior business development experience in Latin American markets strongly desired, with Professional Spanish and/or Portuguese language skills, both written and verbal

JOB SUMMARY:

Client Onboarding is an important and instrumental part of our operations since it serves as one of the first opportunities to make an impression on our customers. Our goal and mission is to ensure the very best customer experience through operational excellence and leveraging the abilities of our hard-working people on our service-oriented team. We work proactively in partnership with Sales, Client Services and Compliance teams to ensure transparency around our processes and promote efficient and smooth end-to-end onboarding of prospective clients.

Responsibilities:
  • Perform due diligence on new account applications and documents for retail, corporate, and Introducing Broker customers as part of the client onboarding process to ensure the information is verified and compliant.

  • Thorough understanding of onboarding practices and regulations pertaining to AML & KYC.

  • Support timely and accurate account processing by working closely with internal teams to resolve issues and open new accounts in accordance with our service levels.

  • Ability to build relationships interacting effectively with key internal and external clients.

  • Identify gaps in required client documentation to approve new accounts.

  • Keep team management informed of processing issues and red flags.

  • Perform tasks relating to account maintenance and New Account operational processes.

  • General Administration work, including filing and scanning paperwork.

  • Create and manage user accounts and permissions.

  • Manage and fulfill internal projects or other individual tasks as delegated.

  • Embrace our culture of continuous improvement by identifying and participating in areas of opportunity for improvement in our onboarding process.

Required Qualifications:
  • Must be determined, passionate and adaptable.

  • Ability to effectively work among a solution driven team.

  • Proven organizational and prioritization skills.

  • Ability to multitask and be a proactive team player.

  • Detail oriented with an ability to think beyond the scope of the task.

  • Excellent verbal, written and interpersonal communication skills. Must be able to communicate clearly and effectively to our external partners.

  • Must be able to effectively & efficiently self-manage to meet deadlines and client SLA under pressure in a high volume vigorous environment.

  • Computer proficiency in Microsoft Windows environment.

  • Fluent in English (ability to translate Russian, Arabic or Japanese a plus).

  • Prior operational/back office, customer service, or related experience a plus.

  • Bachelor’s Degree in related field.

Accountability/Supervision:

Relationships:

Internal:

Active communication across all departments, including Compliance, Accounting, Sales, Client Services, Partner Relations/Business Development



Equipment:

Utilizes a personal computer, standard and specialized software, and standard office equipment such as the telephone, fax, copier, etc. Proficient in Microsoft office(including MS Project).

Working Conditions:

Works in an air-conditioned, well-lighted office, moderate noise level.

Role Summary:

As VP, Customer Experience, you will be responsible for overseeing all aspects of the customer lifecycle for FOREX.com, optimizing the customer experience to drive acquisition and engagement and enhance our customer relationships. The successful candidate will be an experienced digital marketer who seeks to understand customer segments based on quantitative and qualitative data and has the creativity to design and implement enhancements to customer journeys across all touch points that deliver an exceptional customer experience while optimizing business results.


Key Responsibilities:
  • Responsible for overall site and app CX, including cross channel communication, personalization, mobile marketing and content marketing. Expand the role of content marketing as one of the tools that drives engagement

  • Leverage client segmentation and value analysis to prioritize and focus on projects that positively impact client acquisition and engagement

  • Work closely with the analytics team to derive insights that inform our customer journeys and answer key customer related questions

  • Develop personalization models based on customer behaviors and implement across all platforms

  • Analyze the impact of customer engagement deliverables and track improvement towards business objectives

  • Maintain a constant curiosity around what it is like to walk in our customers' shoes and how can we bring forward points of differentiation that are meaningful

  • Educate, instill, and motivate a broader cultural desire across the corporation to focus on the customer, with the objective of consistently improving customer experience metrics

  • Provide cross-functional leadership on all activities that impact the customer journey, including customer communications, offers, sales strategies, client service and operations

Skills & Knowledge Required:
  • A passion for providing transformative digital customer experiences, coupled with a strong sense of accountability and ownership of results

  • Minimum of 10 years' of relevant experience managing customer experience marketing for consumer-facing web based products & services.

  • Experience managing teams that have leveraged a variety of marketing technologies including dynamic CMS tools for personalized experiences, CRM and marketing automation

  • Ability to work in fast paced, dynamically changing environment; you don't just roll with change--you are prepared to initiate and thrive in it

  • A questioning, curious mind with a desire to continuously improve status quo

  • Strong analytical-thinking and problem-solving abilities

  • Excellent written and verbal communication skills

Performance Metrics
  • Develop and execute retention action plans based on customer insights and data analytics.

  • Implement customer lifecycle management program

  • Achieve company retention targets