With a business spanning four continents, multiple products and thousands of markets, GAIN Capital is a fast-paced and dynamic industry leader. We value our employees, and know that we would not be where we are today without their imagination, teamwork and dedication. Providing a great service to our retail and institutional customers is our number one objective, and every one of our employees is focused on delivering the best possible trading experience.
Our current vacancies are listed below. If you don't see a suitable role here but you're inspired to want to work with us, please send your resume and CV to firstname.lastname@example.org.
Current vacancies across our global businesses and brands:
GAIN Futures, a division of GAIN Capital Holdings, Inc. (NYSE: GCAP) is a direct access futures brokerage firm that offers on-line trading for both electronic and “pit” markets through our proprietary platform. GAIN Capital is a global provider of online trading services, specializing in foreign exchange and contracts for difference (CFDs) servicing a diverse client base of retail and institutional investors from over 140 countries. Our combined businesses make us one of the largest and best-known brands in the retail Forex/Futures industry. GAIN Futures has offices located in Powell, Ohio and Chicago, Illinois. GAIN Futures is seeking an experienced, energetic, enthusiastic, and hardworking Client Services Representative to help support our rapidly growing client base. Candidate will work as part of a team in a dynamic environment of change and growth, with exposure to cutting-edge technology.
Act as primary point of contact within company for all clients and brokers contacting Support through the varied mediums to request support (call center and Live Person chat/email/ticket)
Perform online meetings/webinars for current or prospective clients, brokers, or vendors requesting additional details of application usage
Act as primary source for internal resources for client commission adjustments
Perform all Advanced Problem Research prior to elevating issues to level 2 or 3 support
Provide support for all applicable software which is used by futures clients, whether proprietary or 3rd party
Use deep subject matter/functional expertise, influence and process skills to help customers identify and meet their high priority needs
Jointly develop practical implementation plans for problem resolution
Generate practical, sustainable and creative options to solve problems and create new business opportunities, while maximizing existing resources
Proactively develop and maintain technical knowledge in specialized area(s), remaining up-to-date on current software, trends and best practices
Perform assessments and listen to customers to understand and anticipate their needs and determine their priorities in the context of the overall enterprise
Key resource in developing training curricula
Primary resource for maintaining FAQs, Atlassian Confluence spaces, and internal support documentation
Perform QA related activities, as required
Bachelor's Degree in Business, Marketing, Computer Science, or related discipline (preferred)
Minimum 2 years related experience in financial services sales / support / help desk (required)
Excellent analytical & communication skills
Experience with QA and Testing (preferred)
Ability to work under pressure
Client Onboarding is an important and instrumental part of our operations since it serves as one of the first opportunities to make an impression on our customers. Our goal and mission is to ensure the very best customer experience through operational excellence and leveraging the abilities of our hard-working people on our service-oriented team. We work proactively in partnership with Sales, Client Services and Compliance teams to ensure transparency around our processes and promote efficient and smooth end-to-end onboarding of prospective clients.
Perform due diligence on new account applications and documents for retail, corporate, and Introducing Broker customers as part of the client onboarding process to ensure the information is verified and compliant.
Thorough understanding of onboarding practices and regulations pertaining to AML & KYC.
Support timely and accurate account processing by working closely with internal teams to resolve issues and open new accounts in accordance with our service levels.
Ability to build relationships interacting effectively with key internal and external clients.
Identify gaps in required client documentation to approve new accounts.
Keep team management informed of processing issues and red flags.
Perform tasks relating to account maintenance and New Account operational processes.
General Administration work, including filing and scanning paperwork.
Create and manage user accounts and permissions.
Manage and fulfill internal projects or other individual tasks as delegated.
Embrace our culture of continuous improvement by identifying and participating in areas of opportunity for improvement in our onboarding process.
Must be determined, passionate and adaptable.
Ability to effectively work among a solution driven team.
Proven organizational and prioritization skills.
Ability to multitask and be a proactive team player.
Detail oriented with an ability to think beyond the scope of the task.
Excellent verbal, written and interpersonal communication skills. Must be able to communicate clearly and effectively to our external partners.
Must be able to effectively & efficiently self-manage to meet deadlines and client SLA under pressure in a high volume vigorous environment.
Computer proficiency in Microsoft Windows environment.
Ability to speak and read Mandarin is a plus
Prior operational/back office, customer service, or related experience a plus.
Bachelor’s Degree in related field
We are looking for highly motivated sales professionals with charismatic personalities who have the drive, energy, passion and determination to succeed in a typical fast moving, high pressure yet exciting and rewarding role!
Handle new customers professionally and close business.
Build and service a client base.
Deal with international clientele.
Develop and maintain relationships with prospective and existing clients ensuring they receive the highest level of service
Search and identify areas for business development as well as networking opportunities.
An excellent verbal and writing communication skill in Arabic and English is a must.
Assertive, determined and confident personality.
Welcomes challenges and has a passion for results.
Holder of at least a bachelor degree or equivalent certification / work experience.
A proven track record of sales achievements.
Target driven and confident.
Excellent negotiation and people's skills leading to win/win agreements with clients.
Self-motivated and self-organized with the ability to work independently and as part of a team.
Ability to work on their own initiative and generate sales leads.
Willing to learn and to develop their skills to grow personally and professionally.
Prior experience in Financial Services or FX market will be considered an advantage
We are seeking an experienced, energetic, enthusiastic, and hardworking Web Developer to design and develop client facing as well as internal “back office” web applications. Candidate will work in a team environment with individual responsibility for the quality and effectiveness of applications, while working in an environment of change and growth. Candidate will also adhere to existing design/development/QA methodologies, analyze requirements and develop while maintaining the integrity of existing applications.
Application and Database architecture design
Frontend and Backend design/development/testing/debugging
Involvement in Production Systems Issue Analysis and Resolution
A bachelor's degree in Computer Science or equivalent experience
Solid oral and written communication skills
Has ability to acquire knowledge/skills quickly and adapt to ever changing technologies
Minimum 3 years of application development, primarily using C#, LINQ, ASP.Net, MVC, .NET 3.5 or higher, and SQL Server
Minimum 1 - 2 years of Microsoft SQL Server experience
Can write efficient SQL/stored procedures for in depth reporting and operations
Experience building .NET web services (.ASMX)
Experience using an ORM such as Entity Framework
Familiar with the concept of Dependency Injection and DI frameworks such as Ninject
Familiar with n-tier/n-layer application architecture
Experience with Team Foundation Server for source control
Experience building Windows Services is a plus
Experience building Console applications is a plus
Experience building real-time web applications using SignalR is a plus
Experience with the Twitter Bootstrap framework is a plus
Client Treasury is an important and instrumental part of our operations since it serves as the function of client funds management. Our goal and mission is to ensure the very best customer experience through operational excellence and leveraging the abilities of our hard-working people on our service-oriented team. We work proactively in partnership with Sales, Client Services and Compliance teams to ensure customer transactions are done in a timely and accurate manner to ensure a positive client experience.
Support back office operations in processing customer transactions (deposits, withdrawals, transfers)
Facilitate inbound and outbound payments (wire transfers, credit cards, e-checks, checks)
Help the firm manage risks associated with financial transactions
Keep team management informed of processing issues and red flags
Manage and fulfill internal projects or other individual tasks as delegated
Embrace our culture of continuous improvement by identifying and participating in areas of opportunity for improvement in our client treasury process
Provide training and assistance to new hires
Prioritize, escalate operational issues as needed
Daily accounting reconciliations and 10K reports reviews
Entry level position
Bachelor’s Degree in related field
Fluency in Mandarin is a plus
Computer proficiency in Microsoft Windows environment
Superior customer service skills
Proven ability to effectively work among a solution driven team
Proven organizational and prioritization skills
Ability to multitask and be a proactive team player
Must be able to effectively & efficiently self-manage to meet deadlines and client SLA under pressure in a high volume vigorous environment
Must have a strong passion to learn Financial Operations and Global Banking
Prior operational/back office, customer service, or related experience a plus
Flexibility is a must as we operate 24 hours a day and this position is from 9PM to 5AM Sunday to Thursday.
This role contributes to the development and execution of the Corporate Development strategy, assessing viability and building out plans to act on merger and acquisition opportunities, joint ventures and strategic partnerships in alignment with the CEO, CFO and other Executive Officers. The primary objective of the role is to build and execute on the company’s strategic plan for growth, establishing the best way forward to achieve the financial objectives. The role reports directly to the company’s General Counsel and Head of Corporate Development and is based in Bedminster, NJ. Travel will be required in order to perform this role.
Assist in evaluating and executing M&A transactions, including acquisitions, investments, joint ventures and other inorganic opportunities. Work would involve:
Reviewing strategic fit and rationale for opportunities
Conducting financial modelling and analysis of target company/investment
Coordinating due diligence and playing a lead role on business and financial diligence
Negotiating transaction agreements
Communicating internally and externally regarding the transaction
Assist in formulating corporate finance strategy for the Group, including evaluating capital structure options and executing related transactions
Assist in shaping corporate strategy, including from a commercial and corporate finance perspective
Additional ad hoc strategic projects for the Group, including with respect to business and product expansion, new markets, and partnership opportunities
Partner and support on presentations and discussions, including:
Presentations at broker-sponsored conferences and meetings.
Presentations at company-hosted conferences and meetings.
Collaborate in analysts' discussions with the CEO to verify understanding of strategy and direction.
Support visits by the CEO, CFO and other senior leaders to institutional investors.
Creates regular feedback reports containing analysis on the company's opportunities, activity within the core industries and peer companies, and the stock market. The findings being conveyed through oral and written presentations and reports to the CEO, CFO and Executive for use in presenting to the Board.
More than five years of experience in mergers and acquisitions, corporate strategy, and analysis for a public company or a consulting agency.
Outstanding financial and investment analysis skills, oral and written communication skills, and presentation ability.
A clear and thorough understanding of the financial modelling techniques used by analysts to project a company's operating and financial performance and the resulting impact on its value.
An in-depth understanding of the financial and investment markets and the ability to establish new relationships in new industries quickly.
College degree required, with a master's degree highly desirable.
Strong interpersonal skills, superior intellect, and an outstanding ability to communicate using these qualities and skills.
A highly energetic, efficient, and resourceful team player and individual contributor.
Proactive, looking for ways to achieve continuous improvement
A person with an insatiable appetite to learn more.
Support and ongoing improvement of the following service management processes through focus on automation and KPI measurements: Change Management, Environment and Release Management, Configuration Management.
Support the Production release cycle ensuring appropriate quality checks and controls are followed.
Administration of the change process.
Ensure that all participants, issues, risks and dependencies in the release cycle are identified & Co-ordinated to ensure high quality delivery.
Support and administration of Nolio and Team Foundation Server, TeamCity, Jira, Git, Nuget.
Support ongoing improvements in Release Management.
Develop and implement improvements to improve software release cycle times and remove blockers.
Release to third party software providers.
Resolve environment issues as required.
Ensure environments are stable and available to facilitate QA test cycles.
Administrate and utilize Solar Winds Monitoring for Non-Production environments.
Provide application support for pre-live environments.
Develop and support other teams in the automation processes for consistent environmental provision and change
Ensure changes meet architectural principles as defined by the architecture team.
Responsibility for configuration management of all environments including Production, ensuring software versioning is correct across all areas.
Configuration of new servers to agreed standards.
Assist in identifying hardware requirements for new services, procure and assist build accordingly.
Responsible for upkeep of all software configurations and the documentation thereof.
Development and implementation of automation processes in relation to configuration change.
Third line Production support as required.
Continuous improvement of the DR process assisting with DR testing as required
Liaise with third party suppliers as required to support any of the above processes.
Support IT Development purchasing as required.
Maintain a high level of conduct, ethical standards and values
Adhere to and proactively enhance the firm’s compliance with applicable laws, regulations and codes of conduct in all jurisdictions in which the Firm conducts business and which have an impact on its business
Work to identify risks and enhance control across the business Report control weaknesses, illegal, suspicious or unusual activity
Maintain an appropriate level of competence through ongoing training, making requests for updates or development as required
Ensuring that clients are treated fairly by knowing the customer and giving suitable advice where appropriate, providing an appropriate level of service, communicating clearly and fairly and ensuring complaints are reported.
At least 5 years general IT Service Management experience. Direct experience of at least two of the processes above is a must.
Experience of configuring Windows Services, Websites and Web Services in Internet Information Services (IIS).
Scripting using ideally PowerShell. (Windows Batch or Java Script or Perl scripting considered but will be cross trained to PowerShell.)
Hands on experience of automation
Experience of build and release management software tools.
Basic C# & .NET experience
An understanding of Agile software development cycles.
ITIL qualified, ideally to Foundation level in at least one of the processes above.
Experience of using at least some if not all of the following: Microsoft Windows Server, SQL, networking, Streambase Pricing, Tibco Rendezvous, Website Content Management solutions, Trading applications, Websites, SharePoint, networking, LightStreamer and Flash.
Programming Languages/Scripts: Powershell, C#/ Java
Web Technologies: SOAP, REST, Web Services, ASP.NET MVC, WebApi, IIS, Apache Tomcat, Netscaler load balancer, XML,JSON
Messaging: TIB RVD, TIBCO EMS, ActiveMQ (Desireable)
Databases: MS SQL Server2012
Trading Platforms: MetaTrader4, OneZero (Desireable)
SCM, Build and Deployment Tools: Git, TFS, TeamCity,, PowerShell, NuGet, Psake4, Maven, Ant, Nant, Chocolotey, gem
OS: Windows 2012 and Centos 7 , (Desireable)
Virtualisation: VMWare (Desireable)
Development Tools: Eclipse, IntelliJ IDEA, Visual Studio, ReSharper, PerfMon, Fiddler, PostMan, DebugDiag
Monitoring: Solarwinds, Logstash, Kibana
Collaboration Tools: Jira, Confluence
The role of Trader contains three main components: to run the trading portfolios, deal with clients and to Broke/Trade Futures and Options in order to make money for the company, while acting with the highest ethical and regulatory standards.
Manage market risk exposure
Ensure relevant positions are monitored and managed across a relevant shift
Work with shifts to ensure that all procedures pertaining to the reconciliation of Prime Broker and Liquidity Provider relationships, are maintained
Ensure Trading Management are provided with all relevant information and trading data as required.
Monitor and maintain capital requirements restriction in respective regulatory guidance, relevant to shifts, and if required to the wider group
Awareness of the real time integrity of pricing which is published to clients throughout the shift, working to support the Pricing Team if needed.
Ensuring you fulfill any individual requirements in relation to Compliance or MRLO guidance
Understand and apply Best Execution and Transaction Reporting requirements and processes in respect to all work
Contribute to the development the UK Trading and Risk strategy as requested in relation to market risk mandates, and optimizing Revenue extraction
Assist Trading management and Pricing Team to refine appropriate pricing models and methodology in the Retail space
Work with key stakeholders to define FX Trading settings that impact client experience, in coordination with global retail strategy.
Work with teams to validate Daily PL, working with Finance relevant to specific asset class
Normal FCA registration requirements of the role level
Understanding of the markets we serve, clients we target, and how GAIN can best fulfill their needs
analytical and numerical skills
Exposure to multiple departments with a clear understanding of how they operate
Strong verbal and written communication skills
Understanding of challenges of operating within a global environment, building alignment globally while executing locally.
GAIN Capital Sr. Manager, CRM Strategy is a Customer Relationship Management (CRM) professional focused on working with the business process and development teams to design, implement and manage deployment of CRM solutions across the enterprise. This individual demonstrates a keen understanding of core CRM principles, knowledge of the customer lifecycle, and considerable experience with our primary CRM tool Salesforce.com. The Sr. Manager, CRM Strategy is a pivotal role in delivering a best-in-class client engagement via customer journeys, campaigns and the overall customer experience across engagement platforms, such as Salesforce and ExactTarget. This role serves as a liaison between multiple business user groups and global teams including marketing, product management, sales, partnerships and client operations, as well as compliance and technology to uncover business needs, align with business processes and enable solutions taking advantage of our CRM tools and capabilities.
The Sr. Manager, CRM Strategy leads requirement gathering sessions, working with capabilities owners across Salesforce sales & service offerings, ExactTarget marketing automation, Sitecore CMS and other marketing technologies, to deliver business applications. This role contributes toward building CRM capabilities roadmap and oversees all stages of project execution, through requirements definition, implementation, UAT and training.
Candidates for this role should possess knowledge of Salesforce.com (both functional and strategic) and its integration capabilities, and act as internal cheerleader showcasing best practices to advance sales & marketing efforts, improve customer service & relationship management and enhance the overall client experience.
Reporting to the Global Head of CRM Strategy & Programs, this is a pivotal role in delivering cutting edge solutions aligned to customer lifecycle metrics and engagement goals.
Be the subject matter expert in CRM best practices, tools and processes, and work closely with stakeholders ensuring effective utilization of CRM systems capabilities and operation
Manage execution of CRM strategic roadmap aligning Saleforce.com enhancements to meet business objectives
Partner with business and technology teams, proactively defining customer contact management requirements and collaborating to enable optimal CRM solutions for GAIN Capital
Contribute towards single view of customer initiatives and leverage customer insights, such as segmentation and propensity scores, using CRM systems including Salesforce.com and its integration with Sitecore, ExactTarget and GA360
Oversee business related Salesforce.com administration functions and manage junior team members
Manage CRM projects across the business, while ensuring best practices and standards are followed companywide
Communicates customer trends, issues, targets and opportunities using analytics
Drive adoption of CRM systems by providing training across the enterprise
Bachelor’s degree or equivalent in Business, Marketing, Economics or a related field
5+ years of experience with Salesforce.com (across Sales, Service, Analytics and Marketing Clouds); Salesforce.com Administrator Certification a plus
Experience providing enterprise level (100+ users) Salesforce.com solutions for multiple departments and stakeholders
Marketing Automation Administrator experience a plus (ExactTarget, Marketo, Eloqua or similar)
Experience with website CMS platforms a plus (Sitecore, WordPress or similar)
Strong customer focus (both internal and external) and understanding of CRM principles and strategies
Strong familiarity with the business processes of sales, marketing, and customer support
A team player, adept at working across departments to ensure user adoption and satisfaction
Problem solving mind set and sound decision-making skills demonstrated through successfully managing competing priorities
Strong marketing experience focusing on CRM, Sales and Customer service processes
Demonstrated ability to operationalize segmentation strategies
Strong analytical and Excel skills
Strong oral and written communication skills
Self-motivated and highly results-driven in a fast-paced and results oriented environment
Keen understanding of key operational metrics and performance indicators used to manage a Customer Relationship environment
GAIN Futures is the wholesale brokerage division of GAIN Capital Group, LLC. With a focus on Institutions and Introducing Brokers, we pride ourselves in providing the services and products that allow institutions and brokers to develop and grow their business.
The goal of GAIN Futures is to provide premier customer service combined with the best direct access futures trading platform(s). Presently we are growing at an extraordinary rate and have an immediate opening for a Project Manager.
This position is responsible for planning, executing, and finalizing projects according to strict deadlines and within budget. This includes acquiring resources and coordinating the efforts of team members and third-party contractors or consultants in order to deliver projects according to plan. The Project Manager will also define the project’s objectives and oversee quality control throughout its life cycle.
Define and document project scope, goals and deliverables that support business goals in collaboration with senior management and key stakeholders
Organize project team(s) and drive the formulation of project plan(s) – initiation, planning, execution, communication, launch, etc.
Effectively communicate project expectations to project team members and stakeholders in a timely and clear fashion
Estimate the resources and participants needed to achieve project goals
Provide insight for Execs and Senior Management into change activity by portfolio/project, incorporating resource utilization, expenditure and return on investment
Facilitate project activities such as weekly team meetings and spearhead issues resolution and risk mitigation
Determine and assess need for additional project staff and/or consultants and make the appropriate recruitments if necessary during project cycle
Set and continually manage project expectations with team members and other stakeholders. Record project progress including tasks, key decisions, milestones and status updates
Identify and manage project dependencies and critical path
Plan and schedule project timelines and milestones using appropriate tools
Adapt to PMO requirements and procedures while focusing on project deliverables
Promote team collaboration to achieve project and business goals while at the same time maintaining a clear connection between the project and GAIN’s overall strategy
Bachelor’s Degree or equivalent education and/or work experience
5+ years’ experience as a senior Project Manager
Experience in the financial services sector preferred
Strong familiarity with project management software, such as Microsoft Project Server and Microsoft Project
Competent and proficient understanding of business solutions, such as Document Management, CRMs, Business Web Technology etc.
The Director, Customer Lifecycle Marketing will lead the marketing strategy, development and execution of campaigns and initiatives that increase client activation, engagement and lifetime value, while improving loyalty and satisfaction.
The ideal candidate for this role will be a highly data driven marketer, adept at leveraging data and insights to build customer-centric campaigns, along with a demonstrated commitment to continuous improvement. This position reports to SVP, Brand Marketing.
Drive strategy and execution of lifecycle marketing initiatives to onboard, retain, build client loyalty. These initiatives will be directed towards increasing lifetime value by engaging customers with personalized, targeted and relevant marketing at every stage.
Responsibility for customer value KPIs, including activation rate of new funded accounts, churn rate, reactivation rate, LTV improvements, etc.
Develop and execute an overall CRM strategy and communications plan that leverages the appropriate channels (site, email, mobile in-app/push, in- platform, social, etc.).
Create personalized experiences for identified audience segments that drive conversion and engagement.
Measure and track effectiveness of these experiences, and optimize as needed.
Define and document project briefs, business rules, data/technical requirements, system integrations as well as process and procedures for all lifecycle marketing campaigns.
Collaborate with Customer Experience team and other stakeholders to design, implement and optimize personalized lifecycle campaigns.
Leverage customer segmentation and value analysis to inform customer journeys and programs; develop actionable cohorts, perform analysis and conduct ongoing A/B testing for optimization.
Work with marketing, product, technology and BI teams to advance systems and data/tech requirements to continually improve the amount of intelligence we have for relevant, real-time trigger based marketing.
Advance our automation, trigger and behavior based customized marketing to ensure we are delivering the right creative/message, in the right channel, to the right customer at the right time.
Ensure all campaigns have key metrics identified, tracked and analyzed with actionable insights and timely reporting of results.
Establish best practice and ensure that this is shared with global counterparts.
5+ years of CRM management experience in a B2C eCommerce company, with expertise in all aspects of lifecycle management including; personalized trigger campaigns, loyalty programs, promotions and customer segmentation
Highly data driven marketer with a proven track record of delivering CRM programs that drive overall company goals.
Strong customer focus (both internal & external) and understanding of CRM principles and strategies, as well as of enabling CRM technologies such as Salesforce, CMS, Marketing Automation platforms, etc.
Proven track record of working at the strategic and tactical level to develop multi-channel marketing campaigns and innovative CRM initiatives
Advanced experience working with product, tech and data teams for complex database marketing, data/tech requirements gathering and evolving of CRM technologies specifically; Exact Target/Salesforce
Strong writing skills – ability to develop robust campaign briefs and, where required, campaign content
Strong project management skills including conceptualization, driving alignment, planning resources, managing deadlines and objectives, delivering analysis and recommendations
A team player, with the natural ability to collaborate well with others across the organization and thrive in a dynamic, fast-paced and highly-fluid environment