CAREERS

GAIN Capital offers many opportunities for those seeking to work and grow in a fast-paced, friendly environment

Working at GAIN Capital

With a business spanning four continents, multiple products and thousands of markets, GAIN Capital is a fast-paced and dynamic industry leader. We value our employees, and know that we would not be where we are today without their imagination, teamwork and dedication. Providing a great service to our retail and institutional customers is our number one objective, and every one of our employees is focussed on delivering the best possible trading experience.

Our current vacancies are listed below. If you don't see a suitable role here but you're inspired to want to work with us, please send your resume and CV to jlynch@gaincapital.com.

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Current vacancies across our global businesses and brands:

The Company:

GAIN Futures, a division of GAIN Capital Holdings, Inc. (NYSE: GCAP) is a direct access futures brokerage firm that offers on-line Futures and Forex trading through our proprietary trading platform. GAIN Capital is a global provider of online trading services, specializing in foreign exchange and contracts for difference (CFDs) servicing a diverse client base of retail and institutional investors from over 140 countries. Our combined businesses make us one of the largest and best-known brands in the retail Forex/Futures industry. GAIN Futures has offices located in Powell, Ohio and Chicago, Illinois.

Job Description:

GAIN Futures is seeking an experienced, energetic, enthusiastic, and hard working Software Engineer to develop applications for a wide variety of financial products, applying knowledge of full life cycle application development. Candidate will work independently, with individual responsibility for the quality and effectiveness of applications, while working in an environment of change and growth, with exposure to and learning of cutting-edge technology. Candidate must be able to apply knowledge of application design principles, practices, systems development and analysis. Candidate will also adhere to existing design/development/QA methodologies and analyze requirements and architect new software systems while maintaining the integrity of existing applications.

Responsibilities:
  • Software modeling and simulation Front end GUI design

  • Software testing and quality assurance

  • Evaluate and identify new technologies for implementation

  • Maintaining systems by monitoring and correcting software defects

  • Performance tuning, improvement, balancing, usability, automation.

  • Support, maintain and document software functionality

  • Integrate new software with existing systems

  • Software analysis, code analysis, requirements analysis, software review, identification of code metrics, system risk analysis, software reliability analysis

  • Working closely with other staff, such as project managers, systems analysts, and sales and marketing professionals

  • Consulting with colleagues concerning the maintenance and performance of software systems and asking questions to obtain information, clarify details and implement information

  • Problem-solving and thinking laterally as part of a team, or individually, to meet the needs of the project.

Qualifications:
  • Successful candidates must have a Bachelor’s degree in Computer Science/Information Systems

  • At least 5 years’ experience in Microsoft.NET / C# / SQL

  • Extensive client/server programming skills, specializing in Microsoft products and technologies

  • Solid skills in performing the entire software development life cycle including designing, coding and testing

  • Strong knowledge of object oriented principles and design

  • Excellent problem solving skills

  • Strong understanding in design, development and debugging of multithreading software projects

  • Preferred skills also include C / C++ / Win32

Role Summary:

The main purpose of the Market Strategist role is to engage existing clients in ongoing conversations regarding their plans/goals for the account, risk management, trader psychology, trading/account strategy, ongoing market activity and solving any questions a client may have. The underlying intentions of these conversations would be facilitate the clients’ success and longevity while increasing trade activity within a reasonable level based on clients’ individual fiscal parameters and limitations.

Key Responsibilities:
  • Maintain and cultivate relationships with clients by gauging individual levels of experience, offering different paths for client advancement and guiding clients along their developmental process.

  • Setting up/engaging new clients for PARs (Personal Account Reviews).

  • Providing clients any relevant information pertinent to their accounts, including institutional-grade research and proprietary commentary.

  • Possessing an in-depth understanding of the underlying fundamentals of applicable currencies to be able to adequately interpret and communicate that information to clients.

  • Retention of client business during withdrawal of funds.

  • Identifying areas for improvement on the site/platform/product offerings.

  • Giving clients a better understanding of the currency markets to facilitate their plans for the account and to allow them to diversify their investment portfolios.

  • Working with clients to help understand lifecycle events such as liquidations, for the future purpose of dealing with and avoiding such events.

  • Customizing client account settings based on specific needs (spreads, rolls, trade size, platform, EA’s, etc.)

  • Working with clients to resolve trade disputes.

  • Effectively conduct individual campaigns designed to convert clients during company mergers and acquisitions.

  • Studying for various tests ranging from CMT levels to licenses needed for dealing with international clients located in jurisdictions requiring specialized licenses.

  • Obtaining crucial information for competitor analysis.

Skills, Knowledge & Experience Required:
  • BA/BS Degree.

  • Strong communication skills, both written and verbal.

  • Extremely detail oriented, with strong organization and time management skills.

  • Financial market and sales experience.

  • Desired: Series 3/34, CMT (all levels)

Role Summary:

GAIN Capital is seeking an experienced product management leader to define and manage the product strategy for our global content management system (Sitecore). This position will work closely with cross functional teams including brand management, marketing analytics/reporting and IT/development to ensure the product strategy is aligned with our business objectives.

The Product Manager, CMS will be primarily responsible for the development and execution of our product roadmap.

This position is based in our Bedminster, NJ office.


Key Responsibilities:
  • Work with cross functional teams, to shape, evolve and evangelize the vision and strategy for the CMS and ensure that an exceptional customer experience remains a paramount consideration in all related work.

  • Drive all aspects of the product lifecycle from ideation to planning and execution.

  • Create and maintain the global product roadmap for the CMS, including sequencing and timing of capabilities and features.

  • Use consumer feedback, site metrics, business analysis, market research, and competitive analysis to create compelling cases for what we should do and why and to drive product development recommendations.

  • Collaborate with cross functional team members, business stakeholders and technical teams during discovery process to assess value, technical dependencies and feasibility of product features.

  • Working collaboratively with cross-functional teams (including regional marketing teams) to ensure timely and efficient delivery of prioritized enhancements.

  • Work closely with marketing team to continually improve CMS capabilities, troubleshoot CMS and site issues, provide them with the tools to publish content in an efficient manner, and identify new templates and features that can help marketing effectively engage and grow the audience.

  • Manage CMS vendor relationships and keep up to date with new features and functionalities.

  • Collect, review, and analyze business requirements through both formal and informal communications with key stakeholders resulting in business requirements documents.

  • Prioritize and manage the product backlog.

  • Conduct product training sessions and launch activities as new features and updates are introduced to our various websites.

  • Maintain a status dashboard for all portfolio products and KPIs.

  • Understand the competitive landscape to ensure the proper alignment of new products and services with the needs of our global customer base.

  • Effectively work with in-house and agency platform development teams using agile methodology, authoring user stories and acceptance criteria, collaborating with developers and QA to ensure product features are delivered according to specifications.

Qualifications:
  • Experience with Sitecore required.

  • Strong analytical and quantitative skills, including the ability to link product design and features to strategic objectives and use hard data and metrics to back up recommendations and measure success.

  • Proven track record creating innovative product ideas and concepts that meet business  and product strategies based on rigorous analysis of customer needs, the current technology landscape and the competitive environment.

  • Proven ability to build strong cross functional relationships.

  • Demonstrative technical acumen and ability to communicate effectively with developers and architects.

  • Expert knowledge in defining and writing requirements documents.

  • Experience in creating presentations for key stakeholders and Senior Management.

  • Must have a strong aptitude for problem-solving, decision making and troubleshooting complex issues with the ability to organize and prioritize work.

  • Enjoys working in a dynamic, team oriented environment.

GAIN Capital is a provider of trading services and solutions to retail and institutional customers worldwide. GAIN operates FOREX.com, which enables its retail customers to access global OTC financial markets, including forex, precious metals, and CFDs on commodities and indices. The company was founded in 1999 and is headquartered in Bedminster, New Jersey.


Role Summary:

The VP, Marketing, Americas is responsible for the development and execution of the marketing strategy for growing clients, assets, and trade volume for GAIN Capital’s retail brand, FOREX.com. The ideal candidate will be a great end to end marketer, with strong brand marketing skills and a firm grip on how to take business objectives and goals and turn them into exceptional customer experiences that drive customer engagement and satisfaction.

Key Responsibilities:
  • Lead the local implementation of FOREX.com’s global brand strategy in the Americas, including product and services and overall customer experience

  • Oversee the implementation of customer acquisition & engagement strategies, with a special emphasis on making FOREX.com’s website successful as measured against agreed upon KPIs

  • Be accountable for the effective deployment of annual marketing budgets against CPF (cost per funded) targets and other marketing KPIs

  • Work closely with global marketing team to continuously improve effectiveness of marketing programs and optimize performance.

  • Leverage consumer insights, reports/analytics and competitive analysis to drive short and long term planning.

  • Work directly with regional sales & services teams to optimise performance across teams and ensure customer experience reflects our brand

  • Understand the markets served and develop plans for growing presence within current and adjacent markets, using market data and analytics to effectively drive growth.

  • Participate as an active and contributing member of the senior marketing management team, able to simultaneously consider both brand and company level perspectives in determining priorities and directing internal and external resources.

Skills & Knowledge Required:
  • Entrepreneurial mindset combined with a pragmatic approach to problem-solving

  • Exceptionally strong execution skills, capable of moving from planning to doing in short timescales

  • Creative, enthusiastic and energetic, yet business minded and highly focused on results

  • Strong leadership qualities with outstanding communication skills and a demonstrated ability to effectively lead

  • Proven track record implementing successful digital campaigns and using marketing analytics to drive results

  • A team player who understands the concept of key stakeholders and works with a range of individuals and has the ability to communicate and involve all levels

  • Demonstrated passion for creating exceptional user journeys that drive engagement and loyalty

  • Budget-management skills and proficiency

  • Familiarity with the latest trends, technologies and methodologies in graphic design, web design, production, etc.

  • Ability to anticipate and adapt quickly to changing market dynamics

  • General sense of curiosity; seeks to understand in order to maximize use of resources

  • Must be willing to be hands-on and ready to roll up sleeves in order to get things done

  • A minimum of seven years’ related marketing experience, with at least three years’ in a management role

This position is based in our Bedminster, NJ office.


Summary of Position:

The Salesforce Developer will work to understand the needs of business stakeholders across the enterprise, and propose/design solutions to help make their processes simpler and their data easier to access. The specific focus of this role will be on designing solutions that leverage Salesforce as a core customer management platform- leveraging Salesforce capabilities within the larger Enterprise.

Key Responsibilities:
  • Design Salesforce based solutions to support existing and new business processes within Salesforce. Specific focus will be on architecture, data flows and integration requirements.

  • Collaborate with cross functional team members, business stakeholders and technical teams during discovery process to assess value, technical dependencies and feasibility of product features.

  • Work collaboratively with cross-functional, cross-geography teams to ensure timely and efficient delivery of prioritized enhancements.

  • Understand emerging capabilities to ensure the proper alignment of new products and services with the needs of our global operational teams.

  • Review, and analyze business requirements through both formal and informal communications with key stakeholders and product managers resulting in functional specifications.

  • Understand essential CRM business functions with marketing and customer service groups to better propose and implement more efficient processes with the Salesforce technology team.

  • Develop solid understanding of marketing technology (email, CMS, CRM and Analytics) to help architect solutions to capture and share needed data between various systems.

  • Effectively work with in-house and agency platform development teams using agile methodology, authoring user stories and acceptance criteria, collaborating with developers and QA to ensure product features are delivered according to specifications.

  • Collect, review, and analyze business requirements through both formal and informal communications with key stakeholders resulting in business requirements documents.

  • Team with Product Managers to prioritize and manage the product backlog.

Preferred Skills/Experience:

Ideal candidate must be self-motivated with a proven track record in Salesforce.com architecture and development as well as surrounding technologies and comfortable in the dynamic atmosphere of a technical organization with a rapidly expanding global footprint. Candidate must be organized and analytical, adept at working in a team environment, and able to handle multiple priorities in a fast moving environment. Candidate must be passionate and driven about delivering high quality products. Additional preferred qualifications are:

Required:
  • 2 - 5 years of Salesforce systems integration and development experience

  • Experience with Salesforce configuration and custom development

  • Experience utilizing key Salesforce modules, including Sales Cloud, Service Cloud, Marketing Cloud

  • Work with individuals at all levels of an organization.

  • Ability to understand key business requirements and converting them into solution design.

  • Must maintain professional knowledge and relationships with the Salesforce.com ecosystem

  • Strong presentation, writing and communication skills in public and private meeting forums

Preferred:
  • Should have participated in, and be familiar with, Agile (Scrum) project methodologies

  • Familiarity with financial service industry a plus.

  • Familiarity with financial service industry a plus.

  • Experience creating and deploying to the Salesforce AppExchange



SUMMARY:

The Analyst, Global Risk Management is responsible for supporting the Risk Management team, actively working with the business units to identify, manage and mitigate areas of risk which might arise from inadequate or failed internal processes, people and systems, or from external events. The team monitors daily operating statistics, regularly assesses areas perceived as high risk, partners with business units on a variety of risk-related projects, and reports directly to regional and global management.

REPORTS TO:

SVP, Global Dealing and Risk Management

ESSENTIAL DUTIES AND RESPONSIBILITIES:
  • Support communication /correspondence with Institutional Sales/Solutions

  • Document and manage best practices for control with the business and support areas

  • Identify, manage, strengthen and alert management on all key residual risks and controls

  • Coordinate framework risk components including:

    • Operational Risk Reporting and Analysis

    • New Business Initiatives (NBI) Risk Reviews

    • Record Operational risk incidents and associated process breakdowns

    • Report Key Risk Indicators and deriving root cause for significant deviations

    • Risk and Control Self Assessments (RCSA) and due-diligence reviews

    • Document action plans and report on issue status from RCSA’s and Audits.

  • Update and maintain all operational risk management systems, models, procedures and tools.

  • Participate in project teams and liaise with the business unit representatives.

  • Work closely with internal audit, compliance and other key control functions for integrated control reviews.

  • Build and maintain strong relationships with business management, business support heads and other areas of risk management domestically and internationally.

EDUCATION AND WORK EXPERIENCE:

BS degree in Business, Economics or related field

Financial Services knowledge (brokerage and/or trading, operations or audit) valuable.

Experience in project management (setting up project steps, following process, reporting outputs).

KNOWLEDGE AND SKILLS:
  • Knowledge of front and back office trade life cycles (trade execution to settlement).

  • Strong interpersonal skills with the ability to act as a credible advisor.

  • Self-starter who can work independently as well as part of a team.

  • Demonstrates leadership and facilitation skills.

  • Excellent oral and written communication skills.

  • Collaborative partner - Ability to interact with all functions and levels including senior management.

  • Ability to prioritize workload and meet deadlines.

  • Good presentation skills a plus.



SUMMARY:

The CRM Campaign Manager will execute multiple outbound campaigns in support of business objectives. You will coordinate across internal teams and channels (primarily email and call centers) developing plans, building campaigns and more. Strong execution and project management focus with hands-on data/list management responsibility.

This is a temporary position with potential to become full-time. Bedminster/Jersey City NJ.

RESPONSIBILITIES:
  • Support the planning and execution of several customer campaigns focused using email, sms, call center and other channels.

  • Manage overall execution plan and timelines.

  • Create and manage email segments and campaigns within Salesforce ensuring data needed for email and call campaigns is available in Salesforce.

  • Coordinate the creation and sending of emails, SMS messages and more, working with regional marketing teams, email developer and external vendors.

  • Track performance of email campaigns and responses, providing regular updates to stakeholders and executives.

QUALIFICATIONS:
  • College degree preferably in math, economics or business related field

  • 3-5 years of relevant work experience

  • Hand on experience with Salesforce Campaigns and data management

  • Very strong analytical skills

  • Highly proficient in Microsoft Excel

  • Extremely detail oriented with strong organizational and time management experience



JOB SUMMARY:

Positions in Client Service are responsible for responding to client inquiries in an accurate and timely manner through phones, chats or emails. Individuals get the job done by accurately applying procedural knowledge and guidelines to client calls, chats & emails while developing and managing client relationships.

As one of the world's leading Forex securities servicers, we combine unrivalled client service with innovative technology that delivers rich client data in user-friendly systems. Financial Representatives are highly trained, motivated professionals that deliver services and solutions that exceed client expectations.

ESSENTIAL FUNCTIONS:
  • Being part of a team dedicated to handling all aspects of the customer experience.

  • Handle incoming trading inquiries and client issues via phone, email and live, interactive chat.

  • Trade research/Quotes

  • Provide client support by answering inbound phone calls and/or e-mail regarding accounts, policies, services and available products

  • Place Spot FX, CFD's and Commodity trades, provide quotes and facilitate discussions regarding equity markets, fixed income markets, international markets and economic conditions

  • Engage client in meaningful dialogue and identify unstated needs or financial goals that may be achieved by further utilizing company services, products or tools

  • Work in a fast-paced and dynamic environment by assisting clients and delivering solutions-focused results

  • Facilitate inbound/outbound opening of new accounts for potential clients who already indicated interest in our platform and provide support for existing customers.

  • Desire to learn and utilize new concepts related to industry licensing, regulations, policies/procedures, available programs/services, etc.

  • Excellent consultative, rapport-building, listening and communication skills.

  • Ability to identify client interests or needs and offer services or solutions in a proactive manner

  • Demonstrate a positive and professional image at all times

  • Strong mathematical, analytical and problem solving skills

  • Strong attention to detail with emphasis on accuracy and timeliness

  • Ability to determine minimum maintenance requirements for all currency pairs, CFD's , metals and commodities.

  • The ability to calculate the liquidation values of the products we offer.

REQUIRED QUALIFICATIONS:
  • College graduate or 2yr Customer service experience

  • Integrity and the ability to handle sensitive information and maintain confidentiality

  • Excellent listening, written, and verbal communication skills

  • Effective conflict resolution and problem solving skills

  • Approachable, flexible, dependable, and conscientiousness

  • Strong command of computer and typing skills. Representatives will typically navigate through 4-5 software systems simultaneously.

  • Keen interest in the investment and financial services fields

  • Demonstrates self-confidence and the ability to maintain composure in difficult situation

  • We will provide on the job training, but ideal candidates will be aggressive, flexible self-starters with excellent communication skills, strong attention to detail and a "service" mindset in order to support GAIN's customers in the demanding, real-time environment of active trading.

DESIRED:
  • Series 7 ,63, 3 and 34 licenses preferred 2+ years’ work experience in a related brokerage environment.

  • Fluency in Russian, Spanish, Arabic or Japanese a plus

  • BS/BA Degree preferably in Finance, Business Management/Administration, or an equivalent combination of education, training.



JOB SUMMARY:

Positions in Client Service are responsible for responding to client inquiries in an accurate and timely manner through phones, chats or emails. Individuals get the job done by accurately applying procedural knowledge and guidelines to client calls, chats & emails while developing and managing client relationships.

As one of the world's leading Forex securities servicers, we combine unrivalled client service with innovative technology that delivers rich client data in user-friendly systems. Financial Representatives are highly trained, motivated professionals that deliver services and solutions that exceed client expectations.

ESSENTIAL FUNCTIONS:
  • Being part of a team dedicated to handling all aspects of the customer experience.

  • Handle incoming trading inquiries and client issues via phone, email and live, interactive chat.

  • Trade research/Quotes

  • Provide client support by answering inbound phone calls and/or e-mail regarding accounts, policies, services and available products

  • Place Spot FX, CFD's and Commodity trades, provide quotes and facilitate discussions regarding equity markets, fixed income markets, international markets and economic conditions

  • Engage client in meaningful dialogue and identify unstated needs or financial goals that may be achieved by further utilizing company services, products or tools

  • Work in a fast-paced and dynamic environment by assisting clients and delivering solutions-focused results

  • Facilitate inbound/outbound opening of new accounts for potential clients who already indicated interest in our platform and provide support for existing customers.

  • Desire to learn and utilize new concepts related to industry licensing, regulations, policies/procedures, available programs/services, etc.

  • Excellent consultative, rapport-building, listening and communication skills.

  • Ability to identify client interests or needs and offer services or solutions in a proactive manner

  • Demonstrate a positive and professional image at all times

  • Strong mathematical, analytical and problem solving skills

  • Strong attention to detail with emphasis on accuracy and timeliness

  • Ability to determine minimum maintenance requirements for all currency pairs, CFD's , metals and commodities.

  • The ability to calculate the liquidation values of the products we offer.

REQUIRED QUALIFICATIONS:
  • College graduate or 2yr Customer service experience

  • Integrity and the ability to handle sensitive information and maintain confidentiality

  • Excellent listening, written, and verbal communication skills

  • Effective conflict resolution and problem solving skills

  • Approachable, flexible, dependable, and conscientiousness

  • Strong command of computer and typing skills. Representatives will typically navigate through 4-5 software systems simultaneously.

  • Keen interest in the investment and financial services fields

  • Demonstrates self-confidence and the ability to maintain composure in difficult situation

  • We will provide on the job training, but ideal candidates will be aggressive, flexible self-starters with excellent communication skills, strong attention to detail and a "service" mindset in order to support GAIN's customers in the demanding, real-time environment of active trading.

DESIRED:
  • Series 7 ,63, 3 and 34 licenses preferred 2+ years’ work experience in a related brokerage environment.

  • Fluency in Russian, Spanish, Arabic or Japanese a plus

  • BS/BA Degree preferably in Finance, Business Management/Administration, or an equivalent combination of education, training.



JOB SUMMARY:

Positions in Client Service are responsible for responding to client inquiries in an accurate and timely manner through phones, chats or emails. Individuals get the job done by accurately applying procedural knowledge and guidelines to client calls, chats & emails while developing and managing client relationships.

As one of the world's leading Forex securities servicers, we combine unrivalled client service with innovative technology that delivers rich client data in user-friendly systems. Financial Representatives are highly trained, motivated professionals that deliver services and solutions that exceed client expectations.

ESSENTIAL FUNCTIONS:
  • Being part of a team dedicated to handling all aspects of the customer experience.

  • Handle incoming trading inquiries and client issues via phone, email and live, interactive chat.

  • Trade research/Quotes

  • Provide client support by answering inbound phone calls and/or e-mail regarding accounts, policies, services and available products

  • Place Spot FX, CFD's and Commodity trades, provide quotes and facilitate discussions regarding equity markets, fixed income markets, international markets and economic conditions

  • Engage client in meaningful dialogue and identify unstated needs or financial goals that may be achieved by further utilizing company services, products or tools

  • Work in a fast-paced and dynamic environment by assisting clients and delivering solutions-focused results

  • Facilitate inbound/outbound opening of new accounts for potential clients who already indicated interest in our platform and provide support for existing customers.

  • Desire to learn and utilize new concepts related to industry licensing, regulations, policies/procedures, available programs/services, etc.

  • Excellent consultative, rapport-building, listening and communication skills.

  • Ability to identify client interests or needs and offer services or solutions in a proactive manner

  • Demonstrate a positive and professional image at all times

  • Strong mathematical, analytical and problem solving skills

  • Strong attention to detail with emphasis on accuracy and timeliness

  • Ability to determine minimum maintenance requirements for all currency pairs, CFD's , metals and commodities.

  • The ability to calculate the liquidation values of the products we offer.

REQUIRED QUALIFICATIONS:
  • College graduate or 2yr Customer service experience

  • Integrity and the ability to handle sensitive information and maintain confidentiality

  • Excellent listening, written, and verbal communication skills

  • Effective conflict resolution and problem solving skills

  • Approachable, flexible, dependable, and conscientiousness

  • Strong command of computer and typing skills. Representatives will typically navigate through 4-5 software systems simultaneously.

  • Keen interest in the investment and financial services fields

  • Demonstrates self-confidence and the ability to maintain composure in difficult situation

  • We will provide on the job training, but ideal candidates will be aggressive, flexible self-starters with excellent communication skills, strong attention to detail and a "service" mindset in order to support GAIN's customers in the demanding, real-time environment of active trading.

DESIRED:
  • Series 7 ,63, 3 and 34 licenses preferred 2+ years’ work experience in a related brokerage environment.

  • Fluency in Russian, Spanish, Arabic or Japanese a plus

  • BS/BA Degree preferably in Finance, Business Management/Administration, or an equivalent combination of education, training.