With a business spanning four continents, multiple products and thousands of markets, GAIN Capital is a fast-paced and dynamic industry leader. We value our employees, and know that we would not be where we are today without their imagination, teamwork and dedication. Providing a great service to our retail and institutional customers is our number one objective, and every one of our employees is focused on delivering the best possible trading experience.
Our current vacancies are listed below. If you don't see a suitable role here but you're inspired to want to work with us, please send your resume and CV to email@example.com.
Current vacancies across our global businesses and brands:
Support and ongoing improvement of the following service management processes through focus on automation and KPI measurements: Change Management, Environment and Release Management, Configuration Management.
Support the Production release cycle ensuring appropriate quality checks and controls are followed.
Administration of the change process.
Ensure that all participants, issues, risks and dependencies in the release cycle are identified & Co-ordinated to ensure high quality delivery.
Support and administration of Nolio and Team Foundation Server, TeamCity, Jira, Git, Nuget.
Support ongoing improvements in Release Management.
Develop and implement improvements to improve software release cycle times and remove blockers.
Release to third party software providers.
Resolve environment issues as required.
Ensure environments are stable and available to facilitate QA test cycles.
Administrate and utilize Solar Winds Monitoring for Non-Production environments.
Provide application support for pre-live environments.
Develop and support other teams in the automation processes for consistent environmental provision and change
Ensure changes meet architectural principles as defined by the architecture team.
Responsibility for configuration management of all environments including Production, ensuring software versioning is correct across all areas.
Configuration of new servers to agreed standards.
Assist in identifying hardware requirements for new services, procure and assist build accordingly.
Responsible for upkeep of all software configurations and the documentation thereof.
Development and implementation of automation processes in relation to configuration change.
Third line Production support as required.
Continuous improvement of the DR process assisting with DR testing as required
Liaise with third party suppliers as required to support any of the above processes.
Support IT Development purchasing as required.
Maintain a high level of conduct, ethical standards and values
Adhere to and proactively enhance the firm’s compliance with applicable laws, regulations and codes of conduct in all jurisdictions in which the Firm conducts business and which have an impact on its business
Work to identify risks and enhance control across the business Report control weaknesses, illegal, suspicious or unusual activity
Maintain an appropriate level of competence through ongoing training, making requests for updates or development as required
Ensuring that clients are treated fairly by knowing the customer and giving suitable advice where appropriate, providing an appropriate level of service, communicating clearly and fairly and ensuring complaints are reported.
At least 5 years general IT Service Management experience. Direct experience of at least two of the processes above is a must.
Experience of configuring Windows Services, Websites and Web Services in Internet Information Services (IIS).
Scripting using ideally PowerShell. (Windows Batch or Java Script or Perl scripting considered but will be cross trained to PowerShell.)
Hands on experience of automation
Experience of build and release management software tools.
Basic C# & .NET experience
An understanding of Agile software development cycles.
ITIL qualified, ideally to Foundation level in at least one of the processes above.
Experience of using at least some if not all of the following: Microsoft Windows Server, SQL, networking, Streambase Pricing, Tibco Rendezvous, Website Content Management solutions, Trading applications, Websites, SharePoint, networking, LightStreamer and Flash.
Programming Languages/Scripts: Powershell, C#/ Java
Web Technologies: SOAP, REST, Web Services, ASP.NET MVC, WebApi, IIS, Apache Tomcat, Netscaler load balancer, XML,JSON
Messaging: TIB RVD, TIBCO EMS, ActiveMQ (Desireable)
Databases: MS SQL Server2012
Trading Platforms: MetaTrader4, OneZero (Desireable)
SCM, Build and Deployment Tools: Git, TFS, TeamCity,, PowerShell, NuGet, Psake4, Maven, Ant, Nant, Chocolotey, gem
OS: Windows 2012 and Centos 7 , (Desireable)
Virtualisation: VMWare (Desireable)
Development Tools: Eclipse, IntelliJ IDEA, Visual Studio, ReSharper, PerfMon, Fiddler, PostMan, DebugDiag
Monitoring: Solarwinds, Logstash, Kibana
Collaboration Tools: Jira, Confluence
Client Onboarding is an important and instrumental part of our operations since it serves as one of the first opportunities to make an impression on our customers. Our goal and mission is to ensure the very best customer experience through operational excellence and leveraging the abilities of our hard-working people on our service-oriented team. We work proactively in partnership with Sales, Client Services and Compliance teams to ensure transparency around our processes and promote efficient and smooth end-to-end onboarding of prospective clients. We are currently seeking candidates with fluency in Mandarin.
Thorough understanding of onboarding practices and regulations pertaining to AML & KYC.
Perform due diligence on new account applications and documents as part of the client onboarding process to ensure the information is verified and compliant.
Identify gaps in required client documentation to approve new accounts.
Create and manage user accounts and permissions.
Keep team management informed of processing issues and red flags.
Support timely and accurate account processing by working closely with internal teams to resolve issues and open new accounts in accordance with our service levels.
Manage and fulfill internal projects or other individual tasks as delegated.
Embrace our culture of continuous improvement by identifying and participating in areas of opportunity for improvement in our onboarding process.
Must be determined, passionate and adaptable.
Ability to effectively work among a solution driven team.
Proven organizational and prioritization skills.
Ability to multitask and be a proactive team player.
Detail oriented with an ability to think beyond the scope of the task.
Excellent verbal, written and interpersonal communication skills. Must be able to communicate clearly and effectively to our external partners.
Must be able to effectively & efficiently self-manage to meet deadlines and client SLA under pressure -in a high volume vigorous environment.
Computer proficiency in Microsoft Windows environment.
Fluent in English and Mandarin.
Prior operational/back office, customer service, or related experience a plus.
Bachelor’s Degree in related field.
The role of Trader contains three main components: to run the trading portfolios, deal with clients and to Broke/Trade Futures and Options in order to make money for the company, while acting with the highest ethical and regulatory standards.
Manage market risk exposure
Ensure relevant positions are monitored and managed across a relevant shift
Work with shifts to ensure that all procedures pertaining to the reconciliation of Prime Broker and Liquidity Provider relationships, are maintained
Ensure Trading Management are provided with all relevant information and trading data as required.
Monitor and maintain capital requirements restriction in respective regulatory guidance, relevant to shifts, and if required to the wider group
Awareness of the real time integrity of pricing which is published to clients throughout the shift, working to support the Pricing Team if needed.
Ensuring you fulfill any individual requirements in relation to Compliance or MRLO guidance
Understand and apply Best Execution and Transaction Reporting requirements and processes in respect to all work
Contribute to the development the UK Trading and Risk strategy as requested in relation to market risk mandates, and optimizing Revenue extraction
Assist Trading management and Pricing Team to refine appropriate pricing models and methodology in the Retail space
Work with key stakeholders to define FX Trading settings that impact client experience, in coordination with global retail strategy.
Work with teams to validate Daily PL, working with Finance relevant to specific asset class
Normal FCA registration requirements of the role level
Understanding of the markets we serve, clients we target, and how GAIN can best fulfill their needs
analytical and numerical skills
Exposure to multiple departments with a clear understanding of how they operate
Strong verbal and written communication skills
Understanding of challenges of operating within a global environment, building alignment globally while executing locally.
This role is responsible for support and enhance the current Customer Insights and Reporting capabilities of the Marketing Technology and Operations Team which currently provide marketing and customer analytics, and KPI dashboards to several stakeholders across multiple brands globally.
Use SQL scripting to manipulate and extract data from large relational databases.
Automate the process for importing data from multiple sources and various file formats. (Flat files / ODBC / OLDB etc).
Assist in the design and development of daily/weekly/monthly dashboards.
Manage, update and validate monthly KPI’s and other periodic reports.
Assist different Stakeholders with any value-add analysis required.
Create insights from transactional data and present results to Stakeholders
Minimum of 3 years in similar role or capacity required.
Mid level experience of SQL Server programming/scripting experience.
Excellent Excel and PowerPoint skills.
Attention to detail and data driven analytical & problem-solving skills
Knowledge of statistical packages and model building techniques is preferred
Some knowledge of Tableau Software and/or statistical analysis is a bonus.
Knowledge of Web Analytics tools such as Google Analytics is a plus.
3rd line engineer that will be responsible for the support, preparation, configuration and deployment of Gain Capital Server, Storage, Virtual, Active Directory and Backup infrastructure.
Maintain and support Microsoft Active Directory.
Maintain and support VMWare and XenServer virtual environments.
Support Microsoft Exchange and Office365.
Maintain and support IBM DS4800, EMC VMAX, HP 3PAR storage arrays.
Support Citrix XenDesktop and XenApp environments.
Liaise with other internal teams and external suppliers as necessary.
Own support issues through to resolution, providing regular feedback to users and updating calls as appropriate in Eservice desk.
Respond to alerts from monitoring services and investigate as necessary.
To design and prepare HP/Dell equipment in accordance with Gain Capital Infrastructure standards.
To configure and install the physical equipment and install configure O/S and patch management of all servers, databases and applications.
Support and monitor all servers and disk arrays.
Ability to diagnose and fix Server hardware / software issues.
Knowledge of Windows Server Operating Systems.
Good Understanding of the following technologies:
Active Directory and group policy.
VMWare and XenServer.
Microsoft networking infrastructure i.e.: DHCP, DNS
HP Servers and HP SIM/Dell Servers and Dell OpenManage.
Storage Area Networks
GAIN Capital Sr. Manager, CRM Strategy is a Customer Relationship Management (CRM) professional focused on working with the business process and development teams to design, implement and manage deployment of CRM solutions across the enterprise. This individual demonstrates a keen understanding of core CRM principles, knowledge of the customer lifecycle, and considerable experience with our primary CRM tool Salesforce.com. The Sr. Manager, CRM Strategy is a pivotal role in delivering a best-in-class client engagement via customer journeys, campaigns and the overall customer experience across engagement platforms, such as Salesforce and ExactTarget. This role serves as a liaison between multiple business user groups and global teams including marketing, product management, sales, partnerships and client operations, as well as compliance and technology to uncover business needs, align with business processes and enable solutions taking advantage of our CRM tools and capabilities.
The Sr. Manager, CRM Strategy leads requirement gathering sessions, working with capabilities owners across Salesforce sales & service offerings, ExactTarget marketing automation, Sitecore CMS and other marketing technologies, to deliver business applications. This role contributes toward building CRM capabilities roadmap and oversees all stages of project execution, through requirements definition, implementation, UAT and training.
Candidates for this role should possess knowledge of Salesforce.com (both functional and strategic) and its integration capabilities, and act as internal cheerleader showcasing best practices to advance sales & marketing efforts, improve customer service & relationship management and enhance the overall client experience.
Reporting to the Global Head of CRM Strategy & Programs, this is a pivotal role in delivering cutting edge solutions aligned to customer lifecycle metrics and engagement goals.
Be the subject matter expert in CRM best practices, tools and processes, and work closely with stakeholders ensuring effective utilization of CRM systems capabilities and operation
Manage execution of CRM strategic roadmap aligning Saleforce.com enhancements to meet business objectives
Partner with business and technology teams, proactively defining customer contact management requirements and collaborating to enable optimal CRM solutions for GAIN Capital
Contribute towards single view of customer initiatives and leverage customer insights, such as segmentation and propensity scores, using CRM systems including Salesforce.com and its integration with Sitecore, ExactTarget and GA360
Oversee business related Salesforce.com administration functions and manage junior team members
Manage CRM projects across the business, while ensuring best practices and standards are followed companywide
Communicates customer trends, issues, targets and opportunities using analytics
Drive adoption of CRM systems by providing training across the enterprise
Bachelor’s degree or equivalent in Business, Marketing, Economics or a related field
5+ years of experience with Salesforce.com (across Sales, Service, Analytics and Marketing Clouds); Salesforce.com Administrator Certification a plus
Experience providing enterprise level (100+ users) Salesforce.com solutions for multiple departments and stakeholders
Marketing Automation Administrator experience a plus (ExactTarget, Marketo, Eloqua or similar)
Experience with website CMS platforms a plus (Sitecore, WordPress or similar)
Strong customer focus (both internal and external) and understanding of CRM principles and strategies
Strong familiarity with the business processes of sales, marketing, and customer support
A team player, adept at working across departments to ensure user adoption and satisfaction
Problem solving mind set and sound decision-making skills demonstrated through successfully managing competing priorities
Strong marketing experience focusing on CRM, Sales and Customer service processes
Demonstrated ability to operationalize segmentation strategies
Strong analytical and Excel skills
Strong oral and written communication skills
Self-motivated and highly results-driven in a fast-paced and results oriented environment
Keen understanding of key operational metrics and performance indicators used to manage a Customer Relationship environment
GAIN Futures is the wholesale brokerage division of GAIN Capital Group, LLC. With a focus on Institutions and Introducing Brokers, we pride ourselves in providing the services and products that allow institutions and brokers to develop and grow their business.
The goal of GAIN Futures is to provide premier customer service combined with the best direct access futures trading platform(s). Presently we are growing at an extraordinary rate and have an immediate opening for a Project Manager.
This position is responsible for planning, executing, and finalizing projects according to strict deadlines and within budget. This includes acquiring resources and coordinating the efforts of team members and third-party contractors or consultants in order to deliver projects according to plan. The Project Manager will also define the project’s objectives and oversee quality control throughout its life cycle.
Define and document project scope, goals and deliverables that support business goals in collaboration with senior management and key stakeholders
Organize project team(s) and drive the formulation of project plan(s) – initiation, planning, execution, communication, launch, etc.
Effectively communicate project expectations to project team members and stakeholders in a timely and clear fashion
Estimate the resources and participants needed to achieve project goals
Provide insight for Execs and Senior Management into change activity by portfolio/project, incorporating resource utilization, expenditure and return on investment
Facilitate project activities such as weekly team meetings and spearhead issues resolution and risk mitigation
Determine and assess need for additional project staff and/or consultants and make the appropriate recruitments if necessary during project cycle
Set and continually manage project expectations with team members and other stakeholders. Record project progress including tasks, key decisions, milestones and status updates
Identify and manage project dependencies and critical path
Plan and schedule project timelines and milestones using appropriate tools
Adapt to PMO requirements and procedures while focusing on project deliverables
Promote team collaboration to achieve project and business goals while at the same time maintaining a clear connection between the project and GAIN’s overall strategy
Bachelor’s Degree or equivalent education and/or work experience
5+ years’ experience as a senior Project Manager
Experience in the financial services sector preferred
Strong familiarity with project management software, such as Microsoft Project Server and Microsoft Project
Competent and proficient understanding of business solutions, such as Document Management, CRMs, Business Web Technology etc.
The Director, Customer Lifecycle Marketing will lead the marketing strategy, development and execution of campaigns and initiatives that increase client activation, engagement and lifetime value, while improving loyalty and satisfaction.
The ideal candidate for this role will be a highly data driven marketer, adept at leveraging data and insights to build customer-centric campaigns, along with a demonstrated commitment to continuous improvement. This position reports to SVP, Brand Marketing.
Drive strategy and execution of lifecycle marketing initiatives to onboard, retain, build client loyalty. These initiatives will be directed towards increasing lifetime value by engaging customers with personalized, targeted and relevant marketing at every stage.
Responsibility for customer value KPIs, including activation rate of new funded accounts, churn rate, reactivation rate, LTV improvements, etc.
Develop and execute an overall CRM strategy and communications plan that leverages the appropriate channels (site, email, mobile in-app/push, in- platform, social, etc.).
Create personalized experiences for identified audience segments that drive conversion and engagement.
Measure and track effectiveness of these experiences, and optimize as needed.
Define and document project briefs, business rules, data/technical requirements, system integrations as well as process and procedures for all lifecycle marketing campaigns.
Collaborate with Customer Experience team and other stakeholders to design, implement and optimize personalized lifecycle campaigns.
Leverage customer segmentation and value analysis to inform customer journeys and programs; develop actionable cohorts, perform analysis and conduct ongoing A/B testing for optimization.
Work with marketing, product, technology and BI teams to advance systems and data/tech requirements to continually improve the amount of intelligence we have for relevant, real-time trigger based marketing.
Advance our automation, trigger and behavior based customized marketing to ensure we are delivering the right creative/message, in the right channel, to the right customer at the right time.
Ensure all campaigns have key metrics identified, tracked and analyzed with actionable insights and timely reporting of results.
Establish best practice and ensure that this is shared with global counterparts.
5+ years of CRM management experience in a B2C eCommerce company, with expertise in all aspects of lifecycle management including; personalized trigger campaigns, loyalty programs, promotions and customer segmentation
Highly data driven marketer with a proven track record of delivering CRM programs that drive overall company goals.
Strong customer focus (both internal & external) and understanding of CRM principles and strategies, as well as of enabling CRM technologies such as Salesforce, CMS, Marketing Automation platforms, etc.
Proven track record of working at the strategic and tactical level to develop multi-channel marketing campaigns and innovative CRM initiatives
Advanced experience working with product, tech and data teams for complex database marketing, data/tech requirements gathering and evolving of CRM technologies specifically; Exact Target/Salesforce
Strong writing skills – ability to develop robust campaign briefs and, where required, campaign content
Strong project management skills including conceptualization, driving alignment, planning resources, managing deadlines and objectives, delivering analysis and recommendations
A team player, with the natural ability to collaborate well with others across the organization and thrive in a dynamic, fast-paced and highly-fluid environment