CAREERS

GAIN Capital offers many opportunities for those seeking to work and grow in a fast-paced, friendly environment

Working at GAIN Capital

With a business spanning four continents, multiple products and thousands of markets, GAIN Capital is a fast-paced and dynamic industry leader. We value our employees, and know that we would not be where we are today without their imagination, teamwork and dedication. Providing a great service to our retail and institutional customers is our number one objective, and every one of our employees is focussed on delivering the best possible trading experience.

Our current vacancies are listed below. If you don't see a suitable role here but you're inspired to want to work with us, please send your resume and CV to jlynch@gaincapital.com.

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Current vacancies across our global businesses and brands:

Job Summary:

Client Onboarding is an important and instrumental part of our operations since it serves as one of the first opportunities to make an impression on our customers. Our goal and mission is to ensure the very best customer experience through operational excellence and leveraging the abilities of our hard-working people on our service-oriented team. We work proactively in partnership with Sales, Client Services and Compliance teams to ensure transparency around our processes and promote efficient and smooth end-to-end onboarding of prospective clients.

Responsibilities:
  • Perform due diligence on new account applications and documents as part of the client onboarding process to ensure the information is verified and compliant.

  • Thorough understanding of onboarding practices and regulations pertaining to AML & KYC.

  • Support timely and accurate account processing by working closely with internal teams to resolve issues and open new accounts in accordance with our service levels.

  • Ability to build relationships interacting effectively with key internal and external clients.

  • Identify gaps in required client documentation to approve new accounts.

  • Keep team management informed of processing issues and red flags.

  • Create and manage user accounts and permissions.

  • Manage and fulfill internal projects or other individual tasks as delegated.

  • Embrace our culture of continuous improvement by identifying and participating in areas of opportunity for improvement in our onboarding process.

Required Qualifications:
  • Must be determined, passionate and adaptable.

  • Ability to effectively work among a solution driven team.

  • Proven organizational and prioritization skills.

  • Ability to multitask and be a proactive team player.

  • Excellent verbal, written and interpersonal communication skills.

  • Must be able to effectively & efficiently self-manage to meet deadlines and client SLA under pressure in a high volume vigorous environment.

  • Computer proficiency in Microsoft Windows environment.

  • Prior operational/back office, customer service, or related experience a plus.

  • Bachelor's Degree in related field.

Job Summary:

Client Onboarding is an important and instrumental part of our operations since it serves as one of the first opportunities to make an impression on our customers. Our goal and mission is to ensure the very best customer experience through operational excellence and leveraging the abilities of our hard-working people on our service-oriented team. We work proactively in partnership with Sales, Client Services and Compliance teams to ensure transparency around our processes and promote efficient and smooth end-to-end onboarding of prospective clients.

Responsibilities:
  • Perform due diligence on new account applications and documents as part of the client onboarding process to ensure the information is verified and compliant.

  • Thorough understanding of onboarding practices and regulations pertaining to AML & KYC.

  • Support timely and accurate account processing by working closely with internal teams to resolve issues and open new accounts in accordance with our service levels.

  • Ability to build relationships interacting effectively with key internal and external clients.

  • Identify gaps in required client documentation to approve new accounts.

  • Keep team management informed of processing issues and red flags.

  • Create and manage user accounts and permissions.

  • Manage and fulfill internal projects or other individual tasks as delegated.

  • Embrace our culture of continuous improvement by identifying and participating in areas of opportunity for improvement in our onboarding process.

Required Qualifications:
  • Must be determined, passionate and adaptable.

  • Ability to effectively work among a solution driven team.

  • Proven organizational and prioritization skills.

  • Ability to multitask and be a proactive team player.

  • Excellent verbal, written and interpersonal communication skills.

  • Must be able to effectively & efficiently self-manage to meet deadlines and client SLA under pressure in a high volume vigorous environment.

  • Computer proficiency in Microsoft Windows environment.

  • Prior operational/back office, customer service, or related experience a plus.

  • Bachelor's Degree in related field.

  • Fluent in English and Russian language.

Job Summary:

Positions in Client Service are responsible for responding to client inquiries in an accurate and timely manner through phones, chats or emails. Individuals get the job done by accurately applying procedural knowledge and guidelines to client calls, chats & emails while developing and managing client relationships.

As one of the world's leading Forex securities servicers, we combine unrivalled client service with innovative technology that delivers rich client data in user-friendly systems. Financial Representatives are highly trained, motivated professionals that deliver services and solutions that exceed client expectations.

Essential Functions:
  • Being part of a team dedicated to handling all aspects of the customer experience.

  • Handle incoming trading inquiries and client issues via phone, email and live, interactive chat.

  • Trade research/Quotes

  • Provide client support by answering inbound phone calls and/or e-mail regarding accounts, policies, services and available products

  • Place Spot FX, CFD's and Commodity trades, provide quotes and facilitate discussions regarding equity markets, fixed income markets, international markets and economic conditions

  • Engage client in meaningful dialogue and identify unstated needs or financial goals that may be achieved by further utilizing company services, products or tools

  • Work in a fast-paced and dynamic environment by assisting clients and delivering solutions-focused results

  • Facilitate inbound/outbound opening of new accounts for potential clients who already indicated interest in our platform and provide support for existing customers.

  • Desire to learn and utilize new concepts related to industry licensing, regulations, policies/procedures, available programs/services, etc.

  • Excellent consultative, rapport-building, listening and communication skills.

  • Ability to identify client interests or needs and offer services or solutions in a proactive manner

  • Demonstrate a positive and professional image at all times

  • Strong mathematical, analytical and problem solving skills

  • Strong attention to detail with emphasis on accuracy and timeliness

  • Ability to determine minimum maintenance requirements for all currency pairs, CFD's , metals and commodities.

  • The ability to calculate the liquidation values of the products we offer.

Required Qualifications:
  • College graduate or 2yr Customer service experience.

  • Integrity and the ability to handle sensitive information and maintain confidentiality

  • Excellent listening, written, and verbal communication skills

  • Effective conflict resolution and problem solving skills

  • Approachable, flexible, dependable, and conscientiousness

  • Strong command of computer and typing skills. Representatives will typically navigate through 4-5 software systems simultaneously.

  • Keen interest in the investment and financial services fields

  • Demonstrates self-confidence and the ability to maintain composure in difficult situation

  • We will provide on the job training, but ideal candidates will be aggressive, flexible self-starters with excellent communication skills, strong attention to detail and a "service" mindset in order to support GAIN's customers in the demanding, real-time environment of active trading.

Desired:
  • Series 7 ,63, 3 and 34 licenses preferred 2+ years’ work experience in a related brokerage environment.

  • Fluency in Russian, Spanish, Arabic or Japanese a plus

  • BS/BA Degree preferably in Finance, Business Management/Administration, or an equivalent combination of education, training, and experience

Job Summary:

Positions in Client Service are responsible for responding to client inquiries in an accurate and timely manner through phones, chats or emails. Individuals get the job done by accurately applying procedural knowledge and guidelines to client calls, chats & emails while developing and managing client relationships.

As one of the world’s leading Forex securities servicers, we combine unrivalled client service with innovative technology that delivers rich client data in user-friendly systems. Financial Representatives are highly trained, motivated professionals that deliver services and solutions that exceed client expectations.

Essential Functions:
  • Being part of a team dedicated to handling all aspects of the customer experience.

  • Handle incoming trading inquiries and client issues via phone, email and live, interactive chat.

  • Trade research/Quotes

  • Provide client support by answering inbound phone calls and/or e-mail regarding accounts, policies, services and available products

  • Place Spot FX, CFD's and Commodity trades, provide quotes and facilitate discussions regarding equity markets, fixed income markets, international markets and economic conditions

  • Engage client in meaningful dialogue and identify unstated needs or financial goals that may be achieved by further utilizing company services, products or tools

  • Work in a fast-paced and dynamic environment by assisting clients and delivering solutions-focused results

Other Duties:
  • Facilitate inbound/outbound opening of new accounts for potential clients who already indicated interest in our platform and provide support for existing customers.

  • Desire to learn and utilize new concepts related to industry licensing, regulations, policies/procedures, available programs/services, etc.

  • Excellent consultative, rapport-building, listening and communication skills.

  • Ability to identify client interests or needs and offer services or solutions in a proactive manner

  • Demonstrate a positive and professional image at all times

Accountability/Supervision:
  • Strong mathematical, analytical and problem solving skills

  • Strong attention to detail with emphasis on accuracy and timeliness

  • Ability to determine minimum maintenance requirements for all currency pairs, CFD's , metals and commodities.

  • The ability to calculate the liquidation values of the products we offer.

Relationships:
  • Internal: Dealing with other departments such as New Accounts, Financial Operations, Trade Desk and Platform Operations

  • External: Retail Clients, Institutional Clients, Institutional Partners and outside Banks

Equipment:
  • Utilizes a personal computer, standard and specialized software, and standard office equipment such as the telephone, fax, copier, etc. Proficient in Microsoft office(including MS Project).

Working Conditions:
  • Works in an air-conditioned, well-lighted office, moderate noise level.

Required Qualifications:
  • College graduate or 2yr Customer service experience.

  • Integrity and the ability to handle sensitive information and maintain confidentiality

  • Excellent listening, written, and verbal communication skills

  • Effective conflict resolution and problem solving skills

  • Approachable, flexible, dependable, and conscientiousness

  • Strong command of computer and typing skills. Representatives will typically navigate through 4-5 software systems simultaneously.

  • Keen interest in the investment and financial services fields

  • Demonstrates self-confidence and the ability to maintain composure in difficult situation

  • We will provide on the job training, but ideal candidates will be aggressive, flexible self-starters with excellent communication skills, strong attention to detail and a "service" mindset in order to support GAIN's customers in the demanding, real-time environment of active trading.

Desired:
  • Series 7 ,63, 3 and 34 licenses preferred 2+ years’ work experience in a related brokerage environment.

  • Fluency in Russian, Spanish, Arabic or Japanese a plus

  • BS/BA Degree preferably in Finance, Business Management/Administration, or an equivalent combination of education, training, and experience

Job Summary:

The successful candidate will help create and implement Web sites and Web applications. The Software Engineer will participate in multi-tier development, including presentation layer, business logic, services layer, and database components.

Essential Functions:
  • Proficient in C# and or VB.NET, ASP.NET and SQL

  • Proficient in C# and or VB.NET, ASP.NET and SQL

  • Proficient in CSS, JavaScript, XSLT,LINQ, AJAX, jQuery and HTML5

  • Knowledge of WCF and WPF

  • Knowledge of latest trends in web application development

Accountability/Supervision:
  • The Software Engineer position will directly report into the Director, Application Development.

Relationships:
  • Internal: Application Development Team and Technology Department

Equipment:
  • Utilizes a personal computer, standard and specialized software, and standard office equipment such as the telephone, fax, copier, etc.

Working Conditions:
  • Works in an air-conditioned, well-lighted office, moderate noise level.

Qualifications:
  • Required: Bachelor’s Degree in Computer Science or equivalent experience. Proficient in C# and or VB.Net, ASP.Net and SQL. Proficient in CSS, JavaScript, XSLT, LINQ, jQuery and HTML 5. Understanding of general database concepts. Knowledge of WCF and WPF. Solid oral and written communication skills.

  • Desired: Knowledge of test-driven development, agile methodologies, performance related issues for high-volume web applications, and caching would also be useful.