CAREERS

GAIN Capital offers many opportunities for those seeking to work and grow in a fast-paced, friendly environment

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Working at GAIN Capital

With a business spanning four continents, multiple products and thousands of markets, GAIN Capital is a fast-paced and dynamic industry leader. We value our employees, and know that we would not be where we are today without their imagination, teamwork and dedication. Providing a great service to our retail and institutional customers is our number one objective, and every one of our employees is focused on delivering the best possible trading experience.

Our current vacancies are listed below. If you don't see a suitable role here but you're inspired to want to work with us, please send your resume and CV to jlynch@gaincapital.com.

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Current vacancies across our global businesses and brands:

ROLE SUMMARY:

This Staff Accountant position is a key contributor to daily and monthly processes within the US Finance Group. Reporting to a Finance Manager, this role will be assigned responsibilities related to the Company’s customer liabilities, bank account reconciliations, intercompany accounts, accruals, and various reporting tasks. This role comes with exposure to a wide variety of accounting areas and departments within the Company. In addition to these tasks, the role will become familiar with controls and SOX processes. This role provides a tremendous opportunity to learn and grow within the Company.

Key Responsibilities
  • Prepare monthly reconciliations, contributing to an efficient and accurate closing process

  • Key contributor to daily balancing of our customer liabilities through preparation of supporting files and validations building to overall reconciliations

  • Support operational risk efforts by reviewing and distributing bad debt data daily

  • Ensure compliance with Company policy by reviewing intercompany balances daily to ascertain that the various entities are in agreement and remediate when they do not

  • Prepare daily bank reconciliations in support of relevant Service Level Agreements

  • Responsible for Fixed Asset accounts for US entities, including capitalized internal costs, external development costs, and standard PPE

  • Prepare monthly accruals for various accounts

  • Support variance analysis for relevant entities

  • Complete internal controls in relevant areas and track others’ control compliance on behalf of the group

  • Participate in risk analysis, policy documentation, and process improvement

  • Support senior team members with ad hoc projects and requests to ensure efficient completion of key tasks within the US Finance Group.

  • Provide assistance with various financial statement and regulatory audit requests to support timely completion of various audits throughout the year

SKILLS, KNOWLEDGE & EXPERIENCE REQUIRED
  • B.S. or M.S. degree in Accounting

  • CPA or working towards it preferred

  • Good communication skills, both oral and written

  • Understanding of basic accounting concepts and US GAAP

  • Strong MS Excel skills and working knowledge of other Microsoft Office applications

  • Self-starter who can demonstrate initiative and a willingness to work in a fast-paced environment

  • Strong interpersonal skills

  • Enthusiastic demeanor and positive attitude

  • Team player willing to pitch in where needed

  • Flexibility in attitude and willingness to learn

ROLE SUMMARY:

GAIN Capital (NYSE: GCAP) is a global leader in online financial trading. GAIN provides traders with access to foreign exchange (Forex) markets, along with a range of other exchange-traded and OTC markets, via severally globally recognized brands including, FOREX.com, City Index and GTX. Today, the company supports over 150,000 customers in over 180 countries.

The Summer Internship program at GAIN Capital will open up the doors of our company to eager, intelligent and motivated undergraduate and graduate students who are ready to advance their professional careers and gain valuable experience. The program will provide students with a comprehensive understanding of how a business runs, knowledge and skill development in their area of interest, hands-on experience with challenging projects and assignments and an opportunity to network with professionals and peers. In addition to contributing to business objectives through assigned projects, interns will have the opportunity to connect while participating in off-site volunteering and team-building events and conclude the summer with a send-off event.

Hands on Intern positions are available across multiple areas, including: IT & Engineering, Finance, Marketing, Compliance and more.

Start Date: May (TBA)

End Date: August (TBA)

Location: London

WHAT YOU MAY LEARN:
  • Relationship building and teamwork

  • Presentation skills and hands-on strategizing and planning

  • Real-world knowledge of working with internal and external clients and managing accounts

  • Participation in virtual and in-person meetings

  • Professional day-to-day execution of engagements and special projects

  • Direct experience in the specialized field of the assignment

RESPONSIBILITIES:
  • Specific responsibilities will vary by project and function

  • Participates in special projects and perform other duties as required

  • Ability to build relationships interacting effectively with key internal and external clients

  • Acquire understanding of other roles and functions and cross-functional teams; apply this knowledge to help support department

  • Ability to work in a fast-paced and dynamic environment by assisting clients and delivering solution-focused results

SKILLS, KNOWLEDGE & EXPERIENCE REQUIRED
  • Strong communication skills, both written and verbal

  • Ability to work individually and as part of a team

  • Good organizational, problem-solving and time management skills

  • Good time management skills, ability to prioritize work and judgment of how to use time effectively

  • Motivation to learn through challenging, manageable projects and assignments

  • Eagerness to learning and receiving feedback

  • Experience using Microsoft Office programs including Word, Excel and PowerPoint

  • Current undergraduate or graduate student in accredited university

ROLE SUMMARY:

GAIN Capital (NYSE: GCAP) is a global leader in online financial trading. GAIN provides traders with access to foreign exchange (Forex) markets, along with a range of other exchange-traded and OTC markets, via severally globally recognized brands including, FOREX.com, City Index and GTX. Today, the company supports over 150,000 customers in over 180 countries.

The Summer Internship program at GAIN Capital will open up the doors of our company to eager, intelligent and motivated undergraduate and graduate students who are ready to advance their professional careers and gain valuable experience. The program will provide students with a comprehensive understanding of how a business runs, knowledge and skill development in their area of interest, hands-on experience with challenging projects and assignments and an opportunity to network with professionals and peers. In addition to contributing to business objectives through assigned projects, interns will have the opportunity to connect while participating in off-site volunteering and team-building events and conclude the summer with a send-off event.

Hands on Intern positions are available across multiple areas, including: IT & Engineering, Finance, Marketing, Compliance and more.

Start Date: May (TBA)

End Date: August (TBA)

Location: Bedminster and Jersey City, New Jersey

Chicago, Illinois

WHAT YOU MAY LEARN:
  • Relationship building and teamwork

  • Presentation skills and hands-on strategizing and planning

  • Real-world knowledge of working with internal and external clients and managing accounts

  • Participation in virtual and in-person meetings

  • Professional day-to-day execution of engagements and special projects

  • Direct experience in the specialized field of the assignment

RESPONSIBILITIES:
  • Specific responsibilities will vary by project and function

  • Participates in special projects and perform other duties as required

  • Ability to build relationships interacting effectively with key internal and external clients

  • Acquire understanding of other roles and functions and cross-functional teams; apply this knowledge to help support department

  • Ability to work in a fast-paced and dynamic environment by assisting clients and delivering solution-focused results

SKILLS, KNOWLEDGE & EXPERIENCE REQUIRED
  • Strong communication skills, both written and verbal

  • Ability to work individually and as part of a team

  • Good organizational, problem-solving and time management skills

  • Good time management skills, ability to prioritize work and judgment of how to use time effectively

  • Motivation to learn through challenging, manageable projects and assignments

  • Eagerness to learning and receiving feedback

  • Experience using Microsoft Office programs including Word, Excel and PowerPoint

  • Current undergraduate or graduate student in accredited university

Role SUMMARY:

The Director, Customer Lifecycle Marketing will lead the marketing strategy, development and execution of campaigns and initiatives that increase client activation, engagement and lifetime value, while improving loyalty and satisfaction.

The ideal candidate for this role will be a highly data driven marketer, adept at leveraging data and insights to build customer-centric campaigns, along with a demonstrated commitment to continuous improvement. This position reports to SVP, Brand Marketing.

Key Responsibilities:
  • Drive strategy and execution of lifecycle marketing initiatives to onboard, retain, build client loyalty. These initiatives will be directed towards increasing lifetime value by engaging customers with personalized, targeted and relevant marketing at every stage.

  • Responsibility for customer value KPIs, including activation rate of new funded accounts, churn rate, reactivation rate, LTV improvements, etc.

  • Develop and execute an overall CRM strategy and communications plan that leverages the appropriate channels (site, email, mobile in-app/push, in- platform, social, etc.).

  • Create personalized experiences for identified audience segments that drive conversion and engagement.

  • Measure and track effectiveness of these experiences, and optimize as needed.

  • Define and document project briefs, business rules, data/technical requirements, system integrations as well as process and procedures for all lifecycle marketing campaigns.

  • Collaborate with Customer Experience team and other stakeholders to design, implement and optimize personalized lifecycle campaigns.

  • Leverage customer segmentation and value analysis to inform customer journeys and programs; develop actionable cohorts, perform analysis and conduct ongoing A/B testing for optimization.

  • Work with marketing, product, technology and BI teams to advance systems and data/tech requirements to continually improve the amount of intelligence we have for relevant, real-time trigger based marketing.

  • Advance our automation, trigger and behavior based customized marketing to ensure we are delivering the right creative/message, in the right channel, to the right customer at the right time.

  • Ensure all campaigns have key metrics identified, tracked and analyzed with actionable insights and timely reporting of results.

  • Establish best practice and ensure that this is shared with global counterparts.

Skills, Knowledge & Experience Required
  • 5+ years of CRM management experience in a B2C eCommerce company, with expertise in all aspects of lifecycle management including; personalized trigger campaigns, loyalty programs, promotions and customer segmentation

  • Highly data driven marketer with a proven track record of delivering CRM programs that drive overall company goals.

  • Strong customer focus (both internal & external) and understanding of CRM principles and strategies, as well as of enabling CRM technologies such as Salesforce, CMS, Marketing Automation platforms, etc.

  • Proven track record of working at the strategic and tactical level to develop multi-channel marketing campaigns and innovative CRM initiatives

  • Advanced experience working with product, tech and data teams for complex database marketing, data/tech requirements gathering and evolving of CRM technologies specifically; Exact Target/Salesforce

  • Strong writing skills – ability to develop robust campaign briefs and, where required, campaign content

  • Strong project management skills including conceptualization, driving alignment, planning resources, managing deadlines and objectives, delivering analysis and recommendations

  • A team player, with the natural ability to collaborate well with others across the organization and thrive in a dynamic, fast-paced and highly-fluid environment

Role SUMMARY:

The Market Strategist role is to engage existing clients and manage account risks, future goals, account strategy and ongoing market activity. The Market Strategist will focus on the customer’s needs and actively solve and answer questions a client may have in order to facilitate the clients’ success and longevity while increasing trading activity.

Responsibilities:
  • Maintain and cultivate relationships with existing clients. Offering different paths for client advancement and guiding clients along their developmental process.

  • Setting up and engaging new clients for PARs (Personal Account Reviews).

  • Providing clients any relevant information pertinent to their accounts, including institutional-grade research and proprietary commentary.

  • Possessing an in-depth understanding of the underlying fundamentals of applicable currencies to be able to adequately interpret and communicate that information to clients

  • Retention of client business during the withdrawal of funds.

  • Identifying areas for improvement on the site/platform/product offerings.

  • Giving clients a better understanding of the currency markets to facilitate their plans for the account and to allow them to diversify their investment portfolios.

  • Working with clients to help understand lifecycle events such as liquidations, for the future purpose of dealing with and avoiding such events

  • Customizing client account settings based on specific needs (spreads, rolls, trade size, platform, EA’s, etc.)

  • Working with clients to resolve trade disputes.

  • Effectively conduct individual campaigns designed to convert clients during company mergers and acquisitions.

  • Obtaining crucial information for competitor analysis.

Skills, Knowledge & Experience Required
  • 2+ years’ experience within a FX or CFD environment

  • On the job training provided, but ideal candidates will be aggressive, flexible self-starters with excellent communication skills

  • Strong attention to detail and a "service" mindset in order to support GAIN's customers in the demanding, real-time environment of active trading

  • Engaging personality, enthusiastic, strong analytical and relationship management skills

  • Series 3 and 34 not is requisite but would be ideal, but not essential (licensing to be obtained within 90 days of hire (training provided)

  • Competitive package offered (base plus commission), with the opportunity to grow with a global company

  • Computer literacy in Microsoft Word, Excel, and Outlook is a must

JOB SUMMARY:

GAIN Capital’s Marketing Automation Manager will work with a high-performing global team responsible for the design, testing, execution, maintenance and reporting of automated online marketing campaigns for clients across several brands, channels, regions and languages. This role will be a power user of Salesforce Marketing Cloud (ExactTarget) and have a solid background and understanding of its interaction with Salesforce Sales Cloud.

A key role within the CRM capabilities area of the Marketing Technology and Operations team, the Marketing Automation Manager understands how to apply technology to support business processes and campaign workflows. The Marketing Automation Manager not only has deep technical marketing automation knowledge, but also possesses strong digital marketing and demand generation skills, applying appropriate segmentation strategies as necessary.

Responsibilities:
  • Owns and drives the Salesforce Marketing Cloud (ExactTarget) roadmap and continuously drives innovative use of Marketing Cloud capabilities

  • Collaborates with Marketing Campaign teams to deliver on program goals and assist in designing, executing and reporting on client acquisition, engagement and retention campaigns

  • Works with Marketing brand leaders to translate business requirements into functional journeys and campaigns within Marketing Cloud

  • Partner closely with IT development teams to ensure we are using technology to drive the best possible email and sms programs; includes automating manual processes, data segmentation, list development, triggered / lifecycle marketing campaigns, and CRM tool optimization

  • Manages Journey Builder for cross-brand automated journeys across multiple digital channels, as available within Marketing Cloud

  • Works closely with marketing, and product management teams to define and implement new functionality and product capabilities within Salesforce Marketing Cloud

  • Collaborates with team of Marketing Cloud / email developers to deliver email functionality throughout the brand marketing satellite users

  • Continuously analyzes operational process to find and implement new efficiencies

  • Understands and helps to design solutions for data flow and data integration

  • Responsible for the Marketing Cloud subscriber model and data flow as it moves between platforms (ExactTarget, Salesforce, Account Maintenance, and others), to ensure processes (such as unsubscribe) are consistent

  • Provides day-to-day system maintenance and configuration of the systems, as well as acts as the first line of contact for user questions

  • Provides documentation and training to end users

  • Routinely audits user practices to ensure compliance

  • Owns and manages the Marketing Cloud vendor relationship and actively participates with CRM team’s Salesforce relationship

  • Works with technology partners to understand system functionality and advancements

Basic Qualifications:
  • 3+ years of experience with ExactTarget marketing automation platform preferred, across email and SMS channels

  • Expert Marketing Automation skills

  • Salesforce Sales Cloud experience a plus

  • Strong understanding of digital marketing, demand generation principles, and marketing best practices with regard to contact strategies, data capture, campaign analysis, deliverability, and CAN-SPAM compliance

  • Knowledge of email deployment and coding best practices

  • Previous experience in or working closely with marketing, CRM and/or Information Systems groups

  • HTML email development experience preferred

  • Understanding of web development and digital design techniques to effectively manage team

  • Knowledge of API integration with CRM platforms and Web properties

  • Good understanding of relational data structure

  • Project management experience, particularly in managing business processes that span multiple teams, including marketing, marketing operations, data sciences, and technology teams.

  • Strong communications skills

  • Excellent organizational skills; capacity to manage multiple priorities and tasks simultaneously, cross-functional teams and communicate with all levels of management

  • Strong familiarity with the business processes of sales, marketing, and customer support

  • A team player, adept at working across departments to ensure user adoption and satisfaction

  • Bachelor’s Degree or equivalent in Marketing, MIS, Business Administration or Engineering

JOB SUMMARY:

GAIN Capital’s Senior Salesforce Analyst is responsible for supporting the continuous improvement of the company’s Salesforce.com instance as it relates to our CRM initiatives. Reporting to the Sr. Manager, CRM Strategy, this role works closely with the Salesforce.com development team taking on business administrator functions providing day-to-day support to multiple user groups and global teams for requirements gathering, maintenance, testing, reporting and training of company-wide - CRM systems. Areas of focus include marketing/sales/customer support operations efficiencies, reporting, documentation, training, and user adoption.

The ideal candidate will be self-motivated, detail oriented and have excellent problem solving abilities. They will deal successfully with ambiguous problems, taking full control and responsibility for finding solutions, and will drive towards simple solutions to complex problems.

Responsibilities:
  • Support the Sr. Manager, CRM Strategy to communicate with business at all levels, interface with various teams to support the design and implementation of new CRM capabilities

  • Work as Salesforce business administrator to maintain the functional areas of Salesforce, including data management, contacts, leads, campaigns, etc.

  • Perform business analysis and develop requirements based on user needs and collaborate to enable Salesforce.com solutions facilitating proof of concepts, enhancements, testing and support activities

  • Triage requests for business prioritization and build use cases to clarify requirements for lead routing, assignment rules, etc.

  • As Salesforce Business Administrator carry out data maintenance

    • Participate in data integration process with other enterprise applications

    • Review existing merge rules in DupeBlocker with marketing and other stakeholders; recommend updates where appropriate and perform processes to continuously monitor data quality and integrity in platform applications

    • On-going data clean-up and de-duplication with consideration on multiple tools including Salesforce.com Sales and Marketing Clouds

    • Perform and improve standard operating procedures ensuring data quality and synchronization across systems

    • Support organization in the understanding of data controls and consistency

    • Make recommendations to management for data quality

  • Reports and Analysis

    • Liaise with Marketing Insights team to deliver campaign reporting, client metrics, etc. to contribute towards building unified view of customer data

    • Enable business insights to Salesforce users and executive team, working with stakeholders to identify and present KPIs in Salesforce.com Reports and Dashboards

  • Responsible for User Acceptance Testing

  • Maintain and enforce Salesforce.com best practices

  • Documentation

    • Review, analyze, and create detailed documentation of use cases, business processes along with user’s needs including release notes, workflow, data, functions, and steps required to develop or modify processes/systems

    • Document process workflows and make appropriate recommendations to impact operational efficiencies

    • Document changes to the design and implementation of Salesforce.com

    • Create detailed test plans for implementing new functionality, ensuring compatibility with existing processes

  • Support users and user adoption

    • Monitor user adoption and help drive adoption companywide(e.g., additional training sessions, well-organized & informative presentations)

    • Understand and navigate the application(s) accurately to support users and troubleshoot issues

    • Script, coordinate, manage and conduct training documentation and training sessions for new releases and on-going improvements

    • Provide one-on-one user coaching

Basic Qualifications:
  • Bachelor’s degree or equivalent

  • Salesforce.com Administrator Certification and 2+ years of Salesforce Administrator experience configuring SFDC for 100+ users

  • Strong customer focus (both internal & external) and understanding of CRM principles and strategies

  • Familiarity with the basic business processes of sales, marketing, and customer support

  • A team player, adept at working across departments to ensure user adoption and satisfaction

  • Demonstrated project management and analytical skills in order to take action against the requested changes and detailing the necessary customizations

  • Ability to plan and execute small to medium size projects; estimate resources and time required; and provide daily and/or weekly status reports

  • Strong organization, communication and interpersonal skills

  • Flexibility to meet continuously changing priorities and challenges

  • Demonstrated knowledge of database concepts; Ability to Extract, Manage and Import data

  • Familiarity with complex Excel functions such as vlookup and Pivot tables is preferred

JOB SUMMARY:

Client Onboarding is an important and instrumental part of our operations since it serves as one of the first opportunities to make an impression on our customers. Our goal and mission is to ensure the very best customer experience through operational excellence and leveraging the abilities of our hard-working people on our service-oriented team. We work proactively in partnership with Sales, Client Services and Compliance teams to ensure transparency around our processes and promote efficient and smooth end-to-end onboarding of prospective clients.

Responsibilities:
  • Perform due diligence on new account applications and documents for retail, corporate, and Introducing Broker customers as part of the client onboarding process to ensure the information is verified and compliant.

  • Thorough understanding of onboarding practices and regulations pertaining to AML & KYC.

  • Support timely and accurate account processing by working closely with internal teams to resolve issues and open new accounts in accordance with our service levels.

  • Ability to build relationships interacting effectively with key internal and external clients.

  • Identify gaps in required client documentation to approve new accounts.

  • Keep team management informed of processing issues and red flags.

  • Perform tasks relating to account maintenance and New Account operational processes.

  • General Administration work, including filing and scanning paperwork.

  • Create and manage user accounts and permissions.

  • Manage and fulfill internal projects or other individual tasks as delegated.

  • Embrace our culture of continuous improvement by identifying and participating in areas of opportunity for improvement in our onboarding process.

Required Qualifications:
  • Must be determined, passionate and adaptable.

  • Ability to effectively work among a solution driven team.

  • Proven organizational and prioritization skills.

  • Ability to multitask and be a proactive team player.

  • Detail oriented with an ability to think beyond the scope of the task.

  • Excellent verbal, written and interpersonal communication skills. Must be able to communicate clearly and effectively to our external partners.

  • Must be able to effectively & efficiently self-manage to meet deadlines and client SLA under pressure in a high volume vigorous environment.

  • Computer proficiency in Microsoft Windows environment.

  • Fluent in English (ability to translate Russian, Arabic or Japanese a plus).

  • Prior operational/back office, customer service, or related experience a plus.

  • Bachelor’s Degree in related field.

Accountability/Supervision:

Relationships:

Internal:

Active communication across all departments, including Compliance, Accounting, Sales, Client Services, Partner Relations/Business Development



Equipment:

Utilizes a personal computer, standard and specialized software, and standard office equipment such as the telephone, fax, copier, etc. Proficient in Microsoft office(including MS Project).

Working Conditions:

Works in an air-conditioned, well-lighted office, moderate noise level.