GAIN Capital offers many opportunities for those seeking to work and grow in a fast-paced, friendly environment
With a business spanning four continents, multiple products and thousands of markets, GAIN Capital is a fast-paced and dynamic industry leader. We value our employees, and know that we would not be where we are today without their imagination, teamwork and dedication. Providing a great service to our retail and institutional customers is our number one objective, and every one of our employees is focussed on delivering the best possible trading experience.
Our current vacancies are listed below. If you don't see a suitable role here but you're inspired to want to work with us, please send your resume and CV to firstname.lastname@example.org.
Current vacancies across our global businesses and brands:
GAIN Capital is seeking an experienced product management leader to define and manage the product strategy for our global content management system (Sitecore). This position will work closely with cross functional teams including brand management, marketing analytics/reporting and IT/development to ensure the product strategy is aligned with our business objectives.
The Product Manager, CMS will be primarily responsible for the development and execution of our product roadmap.
This position is based in our Bedminster, NJ office.
Work with cross functional teams, to shape, evolve and evangelize the vision and strategy for the CMS and ensure that an exceptional customer experience remains a paramount consideration in all related work.
Drive all aspects of the product lifecycle from ideation to planning and execution.
Create and maintain the global product roadmap for the CMS, including sequencing and timing of capabilities and features.
Use consumer feedback, site metrics, business analysis, market research, and competitive analysis to create compelling cases for what we should do and why and to drive product development recommendations.
Collaborate with cross functional team members, business stakeholders and technical teams during discovery process to assess value, technical dependencies and feasibility of product features.
Working collaboratively with cross-functional teams (including regional marketing teams) to ensure timely and efficient delivery of prioritized enhancements.
Work closely with marketing team to continually improve CMS capabilities, troubleshoot CMS and site issues, provide them with the tools to publish content in an efficient manner, and identify new templates and features that can help marketing effectively engage and grow the audience.
Manage CMS vendor relationships and keep up to date with new features and functionalities.
Collect, review, and analyze business requirements through both formal and informal communications with key stakeholders resulting in business requirements documents.
Prioritize and manage the product backlog.
Conduct product training sessions and launch activities as new features and updates are introduced to our various websites.
Maintain a status dashboard for all portfolio products and KPIs.
Understand the competitive landscape to ensure the proper alignment of new products and services with the needs of our global customer base.
Effectively work with in-house and agency platform development teams using agile methodology, authoring user stories and acceptance criteria, collaborating with developers and QA to ensure product features are delivered according to specifications.
Experience with Sitecore required.
Strong analytical and quantitative skills, including the ability to link product design and features to strategic objectives and use hard data and metrics to back up recommendations and measure success.
Proven track record creating innovative product ideas and concepts that meet business and product strategies based on rigorous analysis of customer needs, the current technology landscape and the competitive environment.
Proven ability to build strong cross functional relationships.
Demonstrative technical acumen and ability to communicate effectively with developers and architects.
Expert knowledge in defining and writing requirements documents.
Experience in creating presentations for key stakeholders and Senior Management.
Must have a strong aptitude for problem-solving, decision making and troubleshooting complex issues with the ability to organize and prioritize work.
Enjoys working in a dynamic, team oriented environment.
The CRM Campaign Manager will execute multiple outbound campaigns in support of business objectives. You will coordinate across internal teams and channels (primarily email and call centers) developing plans, building campaigns and more. Strong execution and project management focus with hands-on data/list management responsibility.
This is a temporary position with potential to become full-time. Bedminster/Jersey City NJ.
Support the planning and execution of several customer campaigns focused using email, sms, call center and other channels.
Manage overall execution plan and timelines.
Create and manage email segments and campaigns within Salesforce ensuring data needed for email and call campaigns is available in Salesforce.
Coordinate the creation and sending of emails, SMS messages and more, working with regional marketing teams, email developer and external vendors.
Track performance of email campaigns and responses, providing regular updates to stakeholders and executives.
College degree preferably in math, economics or business related field
3-5 years of relevant work experience
Hand on experience with Salesforce Campaigns and data management
Very strong analytical skills
Highly proficient in Microsoft Excel
Extremely detail oriented with strong organizational and time management experience
Positions in Client Service are responsible for responding to client inquiries in an accurate and timely manner through phones, chats or emails. Individuals get the job done by accurately applying procedural knowledge and guidelines to client calls, chats & emails while developing and managing client relationships.
As one of the world's leading Forex securities servicers, we combine unrivalled client service with innovative technology that delivers rich client data in user-friendly systems. Financial Representatives are highly trained, motivated professionals that deliver services and solutions that exceed client expectations.
Being part of a team dedicated to handling all aspects of the customer experience.
Handle incoming trading inquiries and client issues via phone, email and live, interactive chat.
Provide client support by answering inbound phone calls and/or e-mail regarding accounts, policies, services and available products
Place Spot FX, CFD's and Commodity trades, provide quotes and facilitate discussions regarding equity markets, fixed income markets, international markets and economic conditions
Engage client in meaningful dialogue and identify unstated needs or financial goals that may be achieved by further utilizing company services, products or tools
Work in a fast-paced and dynamic environment by assisting clients and delivering solutions-focused results
Facilitate inbound/outbound opening of new accounts for potential clients who already indicated interest in our platform and provide support for existing customers.
Desire to learn and utilize new concepts related to industry licensing, regulations, policies/procedures, available programs/services, etc.
Excellent consultative, rapport-building, listening and communication skills.
Ability to identify client interests or needs and offer services or solutions in a proactive manner
Demonstrate a positive and professional image at all times
Strong mathematical, analytical and problem solving skills
Strong attention to detail with emphasis on accuracy and timeliness
Ability to determine minimum maintenance requirements for all currency pairs, CFD's , metals and commodities.
The ability to calculate the liquidation values of the products we offer.
College graduate or 2yr Customer service experience
Integrity and the ability to handle sensitive information and maintain confidentiality
Excellent listening, written, and verbal communication skills
Effective conflict resolution and problem solving skills
Approachable, flexible, dependable, and conscientiousness
Strong command of computer and typing skills. Representatives will typically navigate through 4-5 software systems simultaneously.
Keen interest in the investment and financial services fields
Demonstrates self-confidence and the ability to maintain composure in difficult situation
We will provide on the job training, but ideal candidates will be aggressive, flexible self-starters with excellent communication skills, strong attention to detail and a "service" mindset in order to support GAIN's customers in the demanding, real-time environment of active trading.
Series 7 ,63, 3 and 34 licenses preferred 2+ years’ work experience in a related brokerage environment.
Fluency in Russian, Spanish, Arabic or Japanese a plus
BS/BA Degree preferably in Finance, Business Management/Administration, or an equivalent combination of education, training.
GAIN Capital is a global provider of online trading services, specializing in foreign exchange and contracts for difference (CFDs) servicing a diverse client base of retail and institutional investors from over 140 countries. Our combined businesses make us one of the largest and best-known brands in the retail Forex/Futures industry. GAIN Futures has offices located in Powell, Ohio and Chicago, Illinois.
We are currently seeking a Senior Compliance Associate to be responsible for managing all aspects of the Futures Compliance Program for one of our Introducing Broker (IB) affiliates, Global Asset Advisors, LLC (“GAA”), including but not limited to:
Maintaining, reviewing and updating compliance policies and procedures
Conducting the annual audits of GAA branch offices
Reviewing broker communications, advertisements/marketing presentations
Maintaining all regulatory registrations and authorizations
Making required regulatory filings, specifically the annual questionnaire
Assisting in the management and coordination of any regulatory examinations
Assisting with any regulatory audits
Assisting with broker training
Working with the Compliance Director to identify, create and implement new policies, practices and guidelines to sustain ongoing regulatory compliance
Minimum 3-5 years of experience as a compliance officer for an FCM or IB
Working knowledge of the Commodity Exchange Act
Knowledge of CFTC and NFA rules strongly preferred
Excellent communication skills and the ability to collaborate with business, global corporate compliance and legal
Must be a person of high integrity
Excellent organizational and analytical skills
Ability to work well both independently and within a team-oriented environment
Strong influencing skills and perseverance in investigating
Bachelor’s degree required
The main purpose of the Market Strategist role is to engage existing clients in ongoing conversations regarding their plans/goals for the account, risk management, trader psychology, trading/account strategy, ongoing market activity and solving any questions a client may have. The underlying intentions of these conversations would be facilitate the clients’ success and longevity while increasing trade activity within a reasonable level based on clients’ individual fiscal parameters and limitations.
Maintain and cultivate relationships with clients by gauging individual levels of experience, offering different paths for client advancement and guiding clients along their developmental process.
Setting up/engaging new clients for PARs (Personal Account Reviews).
Providing clients any relevant information pertinent to their accounts, including institutional-grade research and proprietary commentary.
Possessing an in-depth understanding of the underlying fundamentals of applicable currencies to be able to adequately interpret and communicate that information to clients.
Retention of client business during withdrawal of funds.
Identifying areas for improvement on the site/platform/product offerings.
Giving clients a better understanding of the currency markets to facilitate their plans for the account and to allow them to diversify their investment portfolios.
Working with clients to help understand lifecycle events such as liquidations, for the future purpose of dealing with and avoiding such events.
Customizing client account settings based on specific needs (spreads, rolls, trade size, platform, EA’s, etc.)
Working with clients to resolve trade disputes.
Effectively conduct individual campaigns designed to convert clients during company mergers and acquisitions.
Studying for various tests ranging from CMT levels to licenses needed for dealing with international clients located in jurisdictions requiring specialized licenses.
Obtaining crucial information for competitor analysis.
Strong communication skills, both written and verbal
Extremely detail oriented, with strong organization and time management skills
Financial market and sales experience
Desired:Series 3/34, CMT (all levels)