With a business spanning four continents, multiple products and thousands of markets, GAIN Capital is a fast-paced and dynamic industry leader. We value our employees, and know that we would not be where we are today without their imagination, teamwork and dedication. Providing a great service to our retail and institutional customers is our number one objective, and every one of our employees is focused on delivering the best possible trading experience.
Our current vacancies are listed below. If you don't see a suitable role here but you're inspired to want to work with us, please send your resume and CV to email@example.com.
Current vacancies across our global businesses and brands:
Client Treasury is an important and instrumental part of our operations since it serves as the function of client funds management. Our goal and mission is to ensure the very best customer experience through operational excellence and leveraging the abilities of our hard-working people on our service-oriented team. We work proactively in partnership with Sales, Client Services and Compliance teams to ensure customer transactions are done in a timely and accurate manner to ensure a positive client experience.
Support back office operations in processing customer transactions (deposits, withdrawals, transfers)
Facilitate inbound and outbound payments (wire transfers, credit cards, e-checks, checks)
Help the firm manage risks associated with financial transactions
Keep team management informed of processing issues and red flags
Manage and fulfill internal projects or other individual tasks as delegated
Embrace our culture of continuous improvement by identifying and participating in areas of opportunity for improvement in our client treasury process
Provide training and assistance to new hires
Prioritize, escalate operational issues as needed
Daily accounting reconciliations and 10K reports reviews
Bachelor’s Degree in related field
Fluency in Mandarin is required
Computer proficiency in Microsoft Windows environment
Superior customer service skills
Proven ability to effectively work among a solution driven team
Proven organizational and prioritization skills
Ability to multitask and be a proactive team player
Must be able to effectively & efficiently self-manage to meet deadlines and client SLA under pressure in a high volume vigorous environment
Must have a strong passion to learn Financial Operations and Global Banking
Prior operational/back office, customer service, or related experience a plus
Active communication across all departments, including Compliance, Accounting, Sales, Customer Service…
Written and verbal communication with major banks
Utilizes a personal computer, standard and specialized software, and standard office equipment such as the telephone, fax, copier, etc. Proficient in Microsoft office (including MS Project)
Works in an air-conditioned, well-lighted office, moderate noise level
BA/BS Degree, Strong communication skills, both written and verbal, extremely detail oriented, with strong organization and time management skills
Technology background a plus
Gain Capital Group, LLC is a direct access futures brokerage firm that offers online trading of Futures markets through our proprietary trading platform.
The goal of GAIN Futures is to provide premier customer service combined with the best direct access futures trading platform. Presently we are growing at an unprecedented rate and have an immediate opening in IT as a Software Engineer.
Gain Capital Group, LLC is seeking an experienced, energetic, enthusiastic, and hard working Software Engineer to develop applications for a wide variety of financial products, applying knowledge of full-lifecycle application development. Candidate will work independently, with individual responsibility for the quality and effectiveness of applications, while working in an environment of change and growth, with exposure to and learning of cutting-edge technology. Candidate must be able to apply knowledge of application design principles, practices, systems development and analysis. Candidate will also adhere to existing design/development/QA methodologies and analyze requirements and architect new software systems while maintaining the integrity of existing applications.
Software modeling and simulation Front end GUI design
Software testing and quality assurance
Evaluate and identify new technologies for implementation
Maintaining systems by monitoring and correcting software defects
Performance tuning, improvement, balancing, usability, automation
Support, maintain and document software functionality
Integrate new software with existing systems
Software analysis, code analysis, requirements analysis, software review, identification of code metrics, system risk analysis, software reliability analysis
Working closely with other staff, such as project managers, systems analysts, and sales and marketing professionals
Consulting with colleagues concerning the maintenance and performance of software systems and asking questions to obtain information, clarify details and implement information
Problem-solving and thinking laterally as part of a team, or individually, to meet the needs of the project
Successful candidates must have a Bachelor’s degree in Computer Science/Information Systems
At least 5 years’ experience in Microsoft.NET / C# / SQL
Extensive client/server programming skills, specializing in Microsoft products and technologies
Solid skills in performing the entire software development life cycle including designing, coding and testing
Strong knowledge of object oriented principles and design
Excellent problem solving skills
Strong understanding in design, development and debugging of multithreading software projects
Preferred skills also include C / C++ / Win32
The Forex Specialist must possess excellent interpersonal skills and have the ability to generate revenue by educating both new and experienced traders about the benefits of trading FX using Forex.com’s lineup of products and services, and closing sales. No cold calling is involved, the job is heavily centered on engaging warm leads via outbound call campaigns and the vast majority of the day will be spent speaking to clients over the phone, in a fast-paced workplace environment.
Being part of a team dedicated to handling all aspects of the customer experience
Facilitate outbound opening of new accounts for potential clients who already indicated interest in our platform and provide support for existing customers
Handle incoming sales inquiries and client issues via phone, email and live, interactive chats
1+ year in FX Sales with proven sales record
College graduate with customer service and sales experience, especially within a brokerage or financial services environment
Computer literacy in Microsoft Word, Excel, and Outlook is a must
We will provide on the job training, but ideal candidates will be aggressive, flexible self-starters with excellent communication skills
Strong attention to detail and a “service” mindset in order to support GAIN’s customers in the demanding, real-time environment of active trading
Must obtain Series 3 and Series 34 license within 90 days of hire (training provided)
$40,000 + monthly commission
Positions in Client Service are responsible for responding to client inquiries in an accurate and timely manner through phones, chats or emails. Individuals get the job done by accurately applying procedural knowledge and guidelines to client calls, chats & emails while developing and managing client relationships.
As one of the world's leading Forex securities servicers, we combine unrivalled client service with innovative technology that delivers rich client data in user-friendly systems. Financial Representatives are highly trained, motivated professionals that deliver services and solutions that exceed client expectations.
Being part of a team dedicated to handling all aspects of the customer experience.
Handle incoming trading inquiries and client issues via phone, email and live, interactive chat.
Provide client support by answering inbound phone calls and/or e-mail regarding accounts, policies, services and available products
Place Spot FX, CFD's and Commodity trades, provide quotes and facilitate discussions regarding equity markets, fixed income markets, international markets and economic conditions
Engage client in meaningful dialogue and identify unstated needs or financial goals that may be achieved by further utilizing company services, products or tools
Work in a fast-paced and dynamic environment by assisting clients and delivering solutions-focused results
Facilitate inbound/outbound opening of new accounts for potential clients who already indicated interest in our platform and provide support for existing customers.
Desire to learn and utilize new concepts related to industry licensing, regulations, policies/procedures, available programs/services, etc.
Excellent consultative, rapport-building, listening and communication skills.
Ability to identify client interests or needs and offer services or solutions in a proactive manner
Demonstrate a positive and professional image at all times
Strong mathematical, analytical and problem solving skills
Strong attention to detail with emphasis on accuracy and timeliness
Ability to determine minimum maintenance requirements for all currency pairs, CFD's , metals and commodities.
The ability to calculate the liquidation values of the products we offer.
Fluency in Mandarin
College graduate or 2yr Customer service experience
Integrity and the ability to handle sensitive information and maintain confidentiality
Excellent listening, written, and verbal communication skills
Effective conflict resolution and problem solving skills
Approachable, flexible, dependable, and conscientiousness
Strong command of computer and typing skills. Representatives will typically navigate through 4-5 software systems simultaneously.
Keen interest in the investment and financial services fields
Demonstrates self-confidence and the ability to maintain composure in difficult situation
We will provide on the job training, but ideal candidates will be aggressive, flexible self-starters with excellent communication skills, strong attention to detail and a "service" mindset in order to support GAIN's customers in the demanding, real-time environment of active trading.
Series 7, 63, 3 and 34 licenses preferred 2+ years' work experience in a related brokerage environment.
BS/BA Degree preferably in Finance, Business Management/Administration, or an equivalent combination of education, training.
We are seeking an experienced Digital Media specialist to join our global digital media team based in Bedminster, New Jersey. This role supports our global business across multiple territories and channels. The role holder supports the digital media and performance media strategies for FOREX.com.
They will ensure all aspects of performance media campaign operations encompassing digital media agency coordination, campaign tracking, optimization and reporting across all digital and performance media.
Support the Digital Media Manager in developing a digital media strategy that meets or exceeds business goals while protecting and enhancing the brand
Responsible for the effective execution of all campaign trafficking, tracking and optimization
Coordinate with digital media agencies to ensure al digital campaigns are tracked, and delivering to agreed objectives
Develop in conjunction with the brand acquisition teams KPI’s and implement formal optimization and testing plans for all digital media.
Ensure that campaign asset requirements requested and delivered meet specifications within the agreed timeframes.
Accountable for the optimization of digital and performance media campaigns to meet agreed KPIs, using all available optimization levers to maximize performance within and across channels
Continually explore opportunities to further message reach and maximize campaign impact (Brand awareness, Lead generation, conversion, engagement etc.)
Maintain a log of competitive activity in the digital media space
Track Brand performance metrics vs. competitors
Support and work within established brand guidelines
Continually feedback on the best practices of digital media. Including:
Development of optimized digital media channels including:
Compile and deliver weekly, monthly digital media reports detailing the month’s activity and performance against KPIs
Support international territory managers’ requirements for campaign execution
Maintain an appropriate level of competence within the team through ongoing training
Maintain a high level of conduct, ethical standards and values
Adhere to and proactively enhance the firm’s compliance with applicable laws, regulations and codes of conduct in all jurisdictions in which the Firm conducts business and which have an impact on its business
Work to identify risks and enhance control across the business
Ensuring all project files are updated at all times on the network drive.
Solid experience in digital marketing within ecommerce and digital B2C environments. Experience in the leveraged trading or online betting sectors would be advantageous.
Proven experience in performance driven digital marketing; campaign set up, optimization, management and reporting across channels (PPC, Display, Social)
Proven experience in working closely with a variety of media agencies to plan and execute campaigns across channels
Strong experience using google technology, including DCM, Adwords, DS and preferably DBM
Strong understanding of campaign measurement and tracking
Able to prioritize and work to tight deadlines
Organized, hands-on and great attention to detail, able to design, document and implement processes for the effective operation of digital campaigns
Proactive with excellent communication skills, ability to motivate colleagues and agencies to deliver to agreed KPIs
Passion for digital marketing and drive to stay up to date with digital trends and updates
Experience working in a regulated environment desirable but not essential
The individual in this role is responsible for the day to day operational management of the Partnership business (B2B) of GAIN Capital. This person will be responsible for partner administrative on-boarding, setup and managing partner inquiries. Success for this person will be determined by achieving baseline service levels for on-boarding times, response time for inquiries and providing high quality level of service.
Manage onboarding of new partners, including collecting and verifying KYC documentation and coordinating approval with Compliance.
Operational setup of all partners in all applicable systems.
First line support for all partners which includes efficient handling of partner inquiries, issue resolution and facilitating to backline teams or RM when necessary.
Representation and involvement in projects affecting partners.
Sending mass email communications to partners, either regular or ad hoc.
Look to create efficient business processes, internally and for partners. Work internally to resolve and implement.
Update and reconcile Partner Rebates and payments
Other duties as assigned including, but not limited to, participation in process improvement initiatives
Experience in a customer facing operational role, financial services experience a plus.
Strong computer skills including the ability to learn proprietary software.
Excellent interpersonal skills and a customer service approach to problem solving
Excellent verbal and written communications skills
Ability to understand end-to-end processes and their interdependencies
Ability to work well across functional teams to resolve partner inquiries.
Good time management skills, ability to prioritize work and judgment of how to use time / meetings effectively
Ability to adapt to as well as assist in implementing and driving change.
This position is scheduled for a Sunday-Thursday 4pm-12am shift.
GAIN Capital (GCAP: NYSE) is a global provider of online trading services. Founded in 1999, today GAIN services retail and institutional clients in over 180 countries through our award-winning, globally recognized brands, including, FOREX.com, City Index and GTX. Our partnership channel is an important part of the overall growth strategy for GAIN’s retail business, working in concert with our direct sales and marketing efforts for the City Index and FOREX.com brands.
We are looking for a talented business development executive to actively prospect and originate B2B partnerships, focused on opportunities in North and South America. In this role, you will work with a range of clients, from value added Introducing Brokers to regulated financial services firms looking to utilize our white label and multi-asset liquidity solutions.
The ideal candidate will be a self-starter, with proven experience selling financial technology solutions. Your success will be measured by your ability to grow trading volumes and overall net profitability of your originated partners.
This position reports to the Global Head of Partnerships and can be based in either our Jersey City or Bedminster, New Jersey office. 20-30% travel required. Compensation will be commensurate with experience and production.
Originate and develop high quality, profitable partnerships for GAIN’s retail trading business, including Introduced and Liquidity / API business across Forex and CFDs
Develop a strong understanding of the competitive landscape in order to successfully position our partnership solutions in the marketplace and take market share from key competitors
Identify and quantify opportunities in territory and develops a sales plan, including a list of high priority customers to target and specific methods for approaching specific customer segments
Collaborate with product and technology teams to develop and implement commercially viable partnership solutions.
Liaise with leaders of our Exchange Traded and ECN business to ensure effective cooperation between the respective business development
Liaise with relationship management teams to develop and implement initiatives intended to grow business with existing partners
Communicate feedback from prospects, current partners and general market feedback on GAIN’s and competitor’s partnership solutions to product team and commercial leadership
7-10+ years of experience in a financial technology sales or business development role, preferably with a focus on financial derivatives and/or trading technology
Strong technical understanding of trading technologies & solutions
Proven ability to originate partnerships that have led to increase revenue while achieving target operating profit margins
Strong sales mentality balanced with a sensitivity for regulatory, legal and compliance considerations
Proven ability to negotiate, influence and build relationships with senior executives
Excellent communicator with strong presentation and interpersonal skills
Good time management skills, ability to prioritize work and judgment of how to use time / meetings effectively
Prior business development experience in Latin American markets strongly desired, with Professional Spanish and/or Portuguese language skills, both written and verbal
Client Onboarding is an important and instrumental part of our operations since it serves as one of the first opportunities to make an impression on our customers. Our goal and mission is to ensure the very best customer experience through operational excellence and leveraging the abilities of our hard-working people on our service-oriented team. We work proactively in partnership with Sales, Client Services and Compliance teams to ensure transparency around our processes and promote efficient and smooth end-to-end onboarding of prospective clients.
Perform due diligence on new account applications and documents for retail, corporate, and Introducing Broker customers as part of the client onboarding process to ensure the information is verified and compliant.
Thorough understanding of onboarding practices and regulations pertaining to AML & KYC.
Support timely and accurate account processing by working closely with internal teams to resolve issues and open new accounts in accordance with our service levels.
Ability to build relationships interacting effectively with key internal and external clients.
Identify gaps in required client documentation to approve new accounts.
Keep team management informed of processing issues and red flags.
Perform tasks relating to account maintenance and New Account operational processes.
General Administration work, including filing and scanning paperwork.
Create and manage user accounts and permissions.
Manage and fulfill internal projects or other individual tasks as delegated.
Embrace our culture of continuous improvement by identifying and participating in areas of opportunity for improvement in our onboarding process.
Must be determined, passionate and adaptable.
Ability to effectively work among a solution driven team.
Proven organizational and prioritization skills.
Ability to multitask and be a proactive team player.
Detail oriented with an ability to think beyond the scope of the task.
Excellent verbal, written and interpersonal communication skills. Must be able to communicate clearly and effectively to our external partners.
Must be able to effectively & efficiently self-manage to meet deadlines and client SLA under pressure in a high volume vigorous environment.
Computer proficiency in Microsoft Windows environment.
Fluent in English (ability to translate Russian, Arabic or Japanese a plus).
Prior operational/back office, customer service, or related experience a plus.
Bachelor’s Degree in related field.
Active communication across all departments, including Compliance, Accounting, Sales, Client Services, Partner Relations/Business Development
Utilizes a personal computer, standard and specialized software, and standard office equipment such as the telephone, fax, copier, etc. Proficient in Microsoft office(including MS Project).
Works in an air-conditioned, well-lighted office, moderate noise level.
As VP, Customer Experience, you will be responsible for overseeing all aspects of the customer lifecycle for FOREX.com, optimizing the customer experience to drive acquisition and engagement and enhance our customer relationships. The successful candidate will be an experienced digital marketer who seeks to understand customer segments based on quantitative and qualitative data and has the creativity to design and implement enhancements to customer journeys across all touch points that deliver an exceptional customer experience while optimizing business results.
Responsible for overall site and app CX, including cross channel communication, personalization, mobile marketing and content marketing. Expand the role of content marketing as one of the tools that drives engagement
Leverage client segmentation and value analysis to prioritize and focus on projects that positively impact client acquisition and engagement
Work closely with the analytics team to derive insights that inform our customer journeys and answer key customer related questions
Develop personalization models based on customer behaviors and implement across all platforms
Analyze the impact of customer engagement deliverables and track improvement towards business objectives
Maintain a constant curiosity around what it is like to walk in our customers' shoes and how can we bring forward points of differentiation that are meaningful
Educate, instill, and motivate a broader cultural desire across the corporation to focus on the customer, with the objective of consistently improving customer experience metrics
Provide cross-functional leadership on all activities that impact the customer journey, including customer communications, offers, sales strategies, client service and operations
A passion for providing transformative digital customer experiences, coupled with a strong sense of accountability and ownership of results
Minimum of 10 years' of relevant experience managing customer experience marketing for consumer-facing web based products & services.
Experience managing teams that have leveraged a variety of marketing technologies including dynamic CMS tools for personalized experiences, CRM and marketing automation
Ability to work in fast paced, dynamically changing environment; you don't just roll with change--you are prepared to initiate and thrive in it
A questioning, curious mind with a desire to continuously improve status quo
Strong analytical-thinking and problem-solving abilities
Excellent written and verbal communication skills
Develop and execute retention action plans based on customer insights and data analytics.
Implement customer lifecycle management program
Achieve company retention targets