CAREERS

GAIN Capital offers many opportunities for those seeking to work and grow in a fast-paced, friendly environment

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Working at GAIN Capital

With a business spanning four continents, multiple products and thousands of markets, GAIN Capital is a fast-paced and dynamic industry leader. We value our employees, and know that we would not be where we are today without their imagination, teamwork and dedication. Providing a great service to our retail and institutional customers is our number one objective, and every one of our employees is focussed on delivering the best possible trading experience.

Our current vacancies are listed below. If you don't see a suitable role here but you're inspired to want to work with us, please send your resume and CV to jlynch@gaincapital.com.

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Current vacancies across our global businesses and brands:

Role Summary:

The individual in this role will set the direction for creating a high level of employee engagement at GAIN Capital. The role will be responsible for driving the GAIN Capital people strategy by taking ownership for design and development of key components of the strategy, including training & development; performance management; talent management; employee communications; and cultural integration.


Key Responsibilities:
  • Build and reinforce organizational culture through development and deployment of strong employee communication program.

  • Partner with leaders and HR Partners on issues pertinent to leadership, organizational effectiveness, and change management.

  • Identify opportunities to develop fully integrated OD solutions that blend organizational effectiveness, talent development, and change management to drive significant improvements in performance, productivity, and climate.

  • Support development of a performance-driven culture through development and execution of tools to support managers in setting objectives, providing feedback, and development planning for employees.

  • Proactively advise leaders on the design and implementation of organizational solutions that will result in a higher organizational effectiveness.

  • Establish expectations of a great GAIN Capital manager; build and execute plan for developing skills across global management population.

  • Drive employee engagement through regular assessment, analysis, and improvement initiatives.

  • Partner with the business to create a sense of purpose, driving employees to focus on achieving personal goals that drive the success of the company business strategy.

  • Build and facilitate training around core people initiatives, managing the development of materials, management of logistics, and execution of training.

  • Support general HR initiatives, providing input, expertise, and project support to initiatives ranging from role clarity to compensation, talent to staffing.

Skills & Knowledge Required:
  • Ambitious self-starter with a solutions-based orientation and elevated ability to execute independently.

  • Excellent strategic thinking and partnering/consultative skills

  • Proven results orientation

  • Excellent interpersonal, communication (written and verbal) and facilitation skills; ability to interact with people at all levels

  • Ability to collaborate across geographies, organizational levels, and functions

  • Ability to gather and analyze feedback

  • Knowledge and experience in utilizing organizational development models and assessment Tools required. Certification in individual or team assessment tools a plus.

  • Skilled project manager, able to juggle multiple priorities

  • Ability to build strong coaching relationships at all levels

  • Understanding of organizational theory (structure, strategy, culture change)

  • Demonstrated ability to make executive presentations and build a business case for change, organizational effectiveness and talent development initiatives.

  • Background in L&D, OD/OE, Talent Management or General HR experience required

  • Masters in Industrial / Organizational Psychology, MBA or relevant business experience preferred

  • 7-10 years experience in organizational development or related function, preferably within technology or financial services industry.

Role Summary:

We are seeking a talented data scientist to join the Commercial team to support strategy development and help drive performance of the retail business. In this role, you will gain unique exposure to all aspects of the retail business, including marketing, product, partnerships, trading, and operations. You will support the commercial team as well as functional leaders across the retail business on a wide variety of analytical projects to provide important insights into our customer base, including customer lifetime value, customer segmentation, channel attribution, product/price mix and propensity models, as well as other lifecycle metrics.

The successful candidate will have a strong quantitative background, be keen to understand the business and its drivers and possess a "can-do" attitude – someone who takes responsibility and accountability regardless of organizational and infrastructural challenges and has a desire to ask questions, challenge the status quo and think differently.


Key Responsibilities:
  • Perform ad hoc analysis on our all customer lifecycle metrics to provide quantitative insights and facilitate decision making

  • Lead statistical modeling projects like customer segmentation, propensity modeling etc. as well as customer value analysis

  • Provide analytical support to assist in the development and deployment of new pricing strategies, promotions, rebate programs and all other aspects of revenue

  • Build and maintain management dashboards/reports to assist with daily, weekly and monthly performance reporting of all KPIs

  • Conceptualize, build and maintain scoring models, metrics and tools to aid sales organization in growing their portfolio and elevating customer experience

  • Support the finance team with business & operating metrics as required to complement financial reporting

  • Be the commercial team stakeholder in the development of our enterprise data capabilities, including data requirements and definitions, etc. and develop relationships with other key stakeholders in the organization who support the enablement of our overall analytical capabilities, particularly in data services and technology

  • Manage and mentor junior analysts

Skills & Knowledge Required:
  • Graduate degree in a quantitative field (math, statistics, comp. science, engineering, economics, etc.). PhD preferred

  • Minimum five years of relevant work experience

  • Demonstrated skills in advanced modeling developing customer segmentation, opportunity scoring, channel attribution and response analysis

  • Knowledge of machine learning algorithms and its application toward customer experience personalization such as product recommendation, engagement and retention

  • Attention to detail and data driven analytical & problem solving skills

  • Strong communication skills both written and verbal

  • Ability to communicate complex quantitative analysis in a clear, precise, and actionable manner

  • Ability to manage multiple tasks and analytical projects and deliver them on time in a clear and simple way to understand

  • Experience working with data management platforms, including custom segmentation

  • Experience working with very large data sets with distributed computing tools (Hadoop, Hive) and producing clear insights from these data sets

  • Proficient in SQL, R, Python and/or SAS

Role Summary:

The Senior Digital Analyst is responsible for oversight and day-to-day management of digital analytics including: delivering performance management reporting to stakeholders across the organization, analyzing on-site and off-site traffic, deriving insights from website performance and digital programs that lead to higher performance, creating holistic dashboards for presentation to senior level management, and collaborating with external partners to provide best in class reporting and analytics.


Key Responsibilities:
  • Responsible for all digital program reporting and analytics including but not limited to website performance, onsite search, search engine marketing, display advertising, and social listening.

  • Analyzes web data as well as other offline data to monitor website performance (e.g. customer experience, fall out points, customer demographics & trends, etc.).

  • Develops analysis to discover underperforming areas of the website to identify opportunities to improve site performance.

  • Produces daily, weekly, monthly, quarterly reports and/or "dashboards" using clickstream analytics, BI tools, Excel, PowerPoint, etc. including but not limited to:

    • General site health and company-level key performance indicators (KPIs) including site revenue, conversion rate, visits, AOV, orders, bounce rate, etc.

    • Onsite and offsite search behavior and trends (SEM/PPC, SEO, display advertising)

    • Product/Platform utilization KPIs

  • Coordinates with internal and external teams for development and full implementation of onsite tags through our tag management solution (TMS) as well as any other tracking parameter implementations.

  • Leads the creation and completion of Multivariate and A/B testing (from hypothesis creation to influencing creative to identifying success metrics) and post-test analysis.

  • Participates in website projects as the measurement and analytics expert, identifying reporting requirements, creating and managing report implementation, and analyzing post-launch metrics.

  • Synthesizes business requirements from multiple sources including business owners, development teams, and functional group members.

  • Documents new and existing reporting and ad hoc analysis processes while maintaining a continual improvement approach to identify and implement opportunities for improvement.

  • Presents verbal and written results, findings and insights to all levels of the organization including Senior Leadership.

  • Fosters the culture of the organization in the department and throughout the company to ensure unity of purpose and fulfillment of our mission.

  • Participates in special analytics projects and performs additional duties as required.

Skills & Knowledge Required:
  • High level of proficiency with clickstream tools such as Google Analytics and/or Adobe Analytics (SiteCatalyst) is required.

  • Excellent analytical, planning & prioritization skills are required.

  • Expertise with Business Intelligence tools such as SAP Business Objects, Web Intelligence, or Cognos, and writing SQL queries in an online or offline environment.

  • Expertise in SEM/PPC and SEO strategy and measurement.

  • Proficient user of the Microsoft Office suite with advanced Excel skills (lookups, pivot tables, advanced formulas, statistical tools).

  • Excellent verbal and written communication skills are required, including the ability to clearly and effectively communicate analysis findings to internal and external stakeholders at all levels.

  • Ability to work independently and across multiple business functions.

  • Ability to manage and mentor junior analysts.

  • Bachelor's degree preferably in business, marketing or statistics is required. MBA preferred.

  • Minimum of five years working in a web analytics role, including two years of experience in advanced web analytics methodologies such as experimentation and testing (Test & Target, Google Web Optimizer), competitive analysis, surveys and market research.

  • Experience in working with a tag management system such as Tealium, Ensighten, or Google Tag Manager is required.

Role Summary:

The Web Analytics Developer is responsible for technical management and oversight of digital analytics including: design and implementation of digital analytics tracking solutions, translating business requirements into JavaScript tracking code, management of digital data layer and Tag Management tools, QA for data collection and analytics tags, data quality maintenance and assurance, ongoing troubleshooting, support for data integrations between analytics and other enterprise solutions.


Key Responsibilities:
  • Responsible for all digital program data collection and tagging including but not limited to website performance, onsite search, search engine marketing, display advertising, and social listening.

  • Works closely with business solution analysts to review development specifications, identify and work to resolve tagging/analytics gaps.

  • Drives the analytics data collection and measurement efforts by translating business requirements into feature measurement specifications.

  • Owns the feature measurement specifications development and documentation efforts.

  • Develops and documents data collection standards for all new development efforts/site functions.

  • Manage tagging defects, monitoring changes/implementations, validations and tracking defect resolutions.

  • Provide consistent updates on the status of progress/issues, risks and concerns to digital analytics management.

  • Coordinates with internal and external teams for development and full implementation of onsite tags through our tag management solution (TMS) as well as any other tracking parameter implementations.

  • Supports internal data management teams to build, maintain and load data into appropriate data marts or warehouse.

  • Presents verbal and written technical results, findings, and insights to all levels of the organization including Senior Leadership.

Skills & Knowledge Required:
  • High level of proficiency with clickstream tools such as Google Analytics and/or Adobe Analytics (SiteCatalyst) is required.

  • Experience with Business Intelligence tool and in writing SQL queries.

  • Proficiency in customer data integration of Web Analytics, Site Feedback, Campaign Management, CRM and multichannel measurement.

  • Experience with tag management systems such as Google Tag Manager.

  • Proficient user of the Microsoft Office suite with advanced Excel skills (lookups, pivot tables, advanced formulas, statistical tools).

  • Excellent verbal and written communication skills are required, including the ability to clearly and effectively communicate analysis findings to internal and external stakeholders at all levels.

  • Ability to work independently and across multiple business functions.

  • BS or MS degree in Computer Science or related major is required.

  • Minimum of four years working in a technical web analytics role, including two years of experience maintaining Google Analytics implementation across a global enterprise.

  • Experience in implementation of site optimization systems.

  • Experience in working with a tag management system such as Tealium, Ensighten, or Google Tag Manager is required.

Role Summary:

This role is responsible for all administrative activities within the HR department including, but not limited to maintaining employee records, managing HR processes, liaising with vendors, coordinating benefits across the U.S. region, and providing support for broader HR initiatives. It will also manage the recruitment process and track all training and development initiatives. The individual in this role must be highly detailed, organized, client-driven, responsive, personable, and a problem solver.


Key Responsibilities:
  • Maintain all employment records, ensuring documents are updated, accurate, and accessible by a global HR Team.

  • Respond to all data requests across the business including responding to audit and finance needs.

  • Regularly conduct audits of records to ensure company is in full compliance.

  • Provide administrative support to develop and distribute offer letters, other employment documentation, termination documentation, I-9 records.

  • Support the immigration process by working closely with impacted employees and their managers to lead them through the process.

  • Coordinate the recruitment through to new hire process: Track all requisitions, manage the relationships with recruiting vendors, schedule interviews, conduct background checks, and distribute job offers.

  • Acts as a resource for company payroll and global HR contacts to ensure they stay up-to-date on changing employee issues.

  • Support the onboarding process through management of all new hire paperwork.

  • Communicate employee changes with impacted internal partners such as IT and facilities.

  • Act as benefit administrator, understanding all benefit plans and responding to employee and vendor questions.

  • Support the reporting needs of the business, creating and distributing timely reports as needed across the business.

  • Assist with distribution of documents to employees, HR communications.

  • Order business cards.

  • Process all invoices.

  • Manage the process for distributing employee IDs.

  • Act as the first point of contact for all employee questions and concerns.

  • Supports HR initiatives as needed.

Skills & Knowledge Required:
  • Strong interpersonal skills essential. Highly responsive and accessible.

  • Strong multi-tasker, capable of staying focused in the midst of competing priorities.

  • Organized individual, capable of maintaining complex record systems.

  • Strong analytical and problem solving skills.

  • Superior verbal/written skills and presentation skills.

  • Good punctuation, spelling, grammar and attention to detail a must.

  • Strong user of Excel.

  • Professional demeanor, allowing for interactions with people of different backgrounds and experience levels.

  • Bachelor's degree in business, human resources, or equivalent combination of education and experience preferred

Role Summary:

The Director, Acquisition Marketing will be responsible for the development and execution of the acquisition strategy for FOREX.com, GAIN Capital's globally-recognized, award-winning service for retail traders. In this role, you will be accountable for the achievement of acquisition targets and KPIs such as new funded accounts, cost per account, (CPA) and improvement of ROI by channel and marketing campaign.


Key Responsibilities:
  • Establish and execute the acquisition strategy for FOREX.com across online, mobile and social channels to build brand, increase accounts and meet tactical goals and objectives

  • Lead the development of high-performing, on-brand communications to support acquisition efforts including emails, landing pages and social

  • Develop creative briefs to support marketing campaigns; ensure marketing assets support overall brand positioning and messaging

  • Manage the marketing budget and direct the planning and management of media plans (PPC, digital, social, mobile, etc.)

  • Produce and manage marketing calendar that supports integrated multi-channel campaigns

  • Direct and manage internal and external agency/creative resources

  • Partner with analytics to drive optimization across all channels to improve acquisition KPIs, implement multivariate, A/B testing methodologies and offer testing

  • Partner with sales and support to improve efficiencies and optimize conversation funnels

  • Work with internal partners and provide guidance in order to drive relevant traffic to websites and mobile through organic search and improve acquisition funnels

Skills & Knowledge Required:
  • Minimum of 7 years hands online marketing experience within multiple digital acquisition digital channels such as PPC, SEO, mobile and display

  • Demonstrated cohesive end-to-end thinking in defining, creating and executing marketing campaigns

  • An excellent multi-tasker, extremely detail oriented and able to thrive in an entrepreneurial environment

  • A questioning, curious mind with a desire to continuously improve status quo

  • Strong analytical-thinking and problem-solving abilities, with experience in performance data environment and desire to test and learn; high A/B testing environment.

  • Excellent written and verbal communication skills

Role Summary:

As VP, Customer Experience, you will be responsible for overseeing all aspects of the customer lifecycle for FOREX.com, optimizing the customer experience to drive acquisition and engagement and enhance our customer relationships. The successful candidate will be an experienced digital marketer who seeks to understand customer segments based on quantitative and qualitative data and has the creativity to design and implement enhancements to customer journeys across all touch points that deliver an exceptional customer experience while optimizing business results.


Key Responsibilities:
  • Responsible for overall site and app CX, including cross channel communication, personalization, mobile marketing and content marketing. Expand the role of content marketing as one of the tools that drives engagement

  • Leverage client segmentation and value analysis to prioritize and focus on projects that positively impact client acquisition and engagement

  • Work closely with the analytics team to derive insights that inform our customer journeys and answer key customer related questions

  • Develop personalization models based on customer behaviors and implement across all platforms

  • Analyze the impact of customer engagement deliverables and track improvement towards business objectives

  • Maintain a constant curiosity around what it is like to walk in our customers' shoes and how can we bring forward points of differentiation that are meaningful

  • Educate, instill, and motivate a broader cultural desire across the corporation to focus on the customer, with the objective of consistently improving customer experience metrics

  • Provide cross-functional leadership on all activities that impact the customer journey, including customer communications, offers, sales strategies, client service and operations

Skills & Knowledge Required:
  • A passion for providing transformative digital customer experiences, coupled with a strong sense of accountability and ownership of results

  • Minimum of 10 years' of relevant experience managing customer experience marketing for consumer-facing web based products & services.

  • Experience managing teams that have leveraged a variety of marketing technologies including dynamic CMS tools for personalized experiences, CRM and marketing automation

  • Ability to work in fast paced, dynamically changing environment; you don't just roll with change--you are prepared to initiate and thrive in it

  • A questioning, curious mind with a desire to continuously improve status quo

  • Strong analytical-thinking and problem-solving abilities

  • Excellent written and verbal communication skills

Performance Metrics
  • Develop and execute retention action plans based on customer insights and data analytics.

  • Implement customer lifecycle management program

  • Achieve company retention targets

Summary of Position:

Software Engineer working as part of a scrum team, focused on a test driven approach to fulfill business requirements effectively. They will work closely with the product and marketing teams to build modern web solutions through CMS driven sites and surrounding technologies.

Responsibilities
  • Take part in planning and estimation of work for each sprint, actively involved in discussing technical solutions.

  • Work with and pair with other members of the team of all disciplines, BA, QA and other developers.

  • Own a software change from development through to production.

  • Use SiteCore and surrounding technologies to build high performance, modern websites which can be heavily controlled and customized by the product and marketing teams.

  • Use a test driven approach to development in both unit and integration testing.

  • Support QA with integration testing fixtures to support automated testing.

  • Utilize effective continuous integration builds and techniques for efficient and agile development.

  • Ensure any change is supported by both automated deployment and effective application health monitoring.

  • Maintain a high level of conduct, ethical standards and values

  • Work to identify risks and enhance control across the business

  • Maintain an appropriate level of competence through ongoing training, making requests for updates or development as required

Educational / Experience Requirements

Required Skills:

  • 2 – 5 years C# .NET development experience

  • Sitecore or similar CMS development experience

  • SQL Server - TSQL

  • MS Visual Studio and TFS

  • TDD, Unit Testing

Desired:
  • Working in an Agile Scrum

  • Automated database testing

  • WebServices development experience

JOB SUMMARY:

Positions in Client Service are responsible for responding to client inquiries in an accurate and timely manner through phones, chats or emails. Individuals get the job done by accurately applying procedural knowledge and guidelines to client calls, chats & emails while developing and managing client relationships.

As one of the world's leading Forex securities servicers, we combine unrivalled client service with innovative technology that delivers rich client data in user-friendly systems. Financial Representatives are highly trained, motivated professionals that deliver services and solutions that exceed client expectations.

ESSENTIAL FUNCTIONS:
  • Being part of a team dedicated to handling all aspects of the customer experience.

  • Handle incoming trading inquiries and client issues via phone, email and live, interactive chat.

  • Trade research/Quotes

  • Provide client support by answering inbound phone calls and/or e-mail regarding accounts, policies, services and available products

  • Place Spot FX, CFD's and Commodity trades, provide quotes and facilitate discussions regarding equity markets, fixed income markets, international markets and economic conditions

  • Engage client in meaningful dialogue and identify unstated needs or financial goals that may be achieved by further utilizing company services, products or tools

  • Work in a fast-paced and dynamic environment by assisting clients and delivering solutions-focused results

  • Facilitate inbound/outbound opening of new accounts for potential clients who already indicated interest in our platform and provide support for existing customers.

  • Desire to learn and utilize new concepts related to industry licensing, regulations, policies/procedures, available programs/services, etc.

  • Excellent consultative, rapport-building, listening and communication skills.

  • Ability to identify client interests or needs and offer services or solutions in a proactive manner

  • Demonstrate a positive and professional image at all times

  • Strong mathematical, analytical and problem solving skills

  • Strong attention to detail with emphasis on accuracy and timeliness

  • Ability to determine minimum maintenance requirements for all currency pairs, CFD's , metals and commodities.

  • The ability to calculate the liquidation values of the products we offer.

REQUIRED QUALIFICATIONS:
  • College graduate or 2yr Customer service experience

  • Integrity and the ability to handle sensitive information and maintain confidentiality

  • Excellent listening, written, and verbal communication skills

  • Effective conflict resolution and problem solving skills

  • Approachable, flexible, dependable, and conscientiousness

  • Strong command of computer and typing skills. Representatives will typically navigate through 4-5 software systems simultaneously.

  • Keen interest in the investment and financial services fields

  • Demonstrates self-confidence and the ability to maintain composure in difficult situation

  • We will provide on the job training, but ideal candidates will be aggressive, flexible self-starters with excellent communication skills, strong attention to detail and a "service" mindset in order to support GAIN's customers in the demanding, real-time environment of active trading.

DESIRED:
  • Series 7 ,63, 3 and 34 licenses preferred 2+ years' work experience in a related brokerage environment.

  • Fluency in Russian, Spanish, Arabic or Japanese a plus

  • BS/BA Degree preferably in Finance, Business Management/Administration, or an equivalent combination of education, training.