CAREERS

GAIN Capital offers many opportunities for those seeking to work and grow in a fast-paced, friendly environment

Working at GAIN Capital

With a business spanning four continents, multiple products and thousands of markets, GAIN Capital is a fast-paced and dynamic industry leader. We value our employees, and know that we would not be where we are today without their imagination, teamwork and dedication. Providing a great service to our retail and institutional customers is our number one objective, and every one of our employees is focussed on delivering the best possible trading experience.

Our current vacancies are listed below. If you don't see a suitable role here but you're inspired to want to work with us, please send your resume and CV to jlynch@gaincapital.com.

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Current vacancies across our global businesses and brands:

JOB SUMMARY:

Positions in Client Service are responsible for responding to client inquiries in an accurate and timely manner through phones, chats or emails. Individuals get the job done by accurately applying procedural knowledge and guidelines to client calls, chats & emails while developing and managing client relationships.

As one of the world's leading Forex securities servicers, we combine unrivalled client service with innovative technology that delivers rich client data in user-friendly systems. Financial Representatives are highly trained, motivated professionals that deliver services and solutions that exceed client expectations.

ESSENTIAL FUNCTIONS:
  • Being part of a team dedicated to handling all aspects of the customer experience.

  • Handle incoming trading inquiries and client issues via phone, email and live, interactive chat.

  • Trade research/Quotes

  • Provide client support by answering inbound phone calls and/or e-mail regarding accounts, policies, services and available products

  • Place Spot FX, CFD's and Commodity trades, provide quotes and facilitate discussions regarding equity markets, fixed income markets, international markets and economic conditions

  • Engage client in meaningful dialogue and identify unstated needs or financial goals that may be achieved by further utilizing company services, products or tools

  • Work in a fast-paced and dynamic environment by assisting clients and delivering solutions-focused results

  • Facilitate inbound/outbound opening of new accounts for potential clients who already indicated interest in our platform and provide support for existing customers.

  • Desire to learn and utilize new concepts related to industry licensing, regulations, policies/procedures, available programs/services, etc.

  • Excellent consultative, rapport-building, listening and communication skills.

  • Ability to identify client interests or needs and offer services or solutions in a proactive manner

  • Demonstrate a positive and professional image at all times

  • Strong mathematical, analytical and problem solving skills

  • Strong attention to detail with emphasis on accuracy and timeliness

  • Ability to determine minimum maintenance requirements for all currency pairs, CFD's , metals and commodities.

  • The ability to calculate the liquidation values of the products we offer.

REQUIRED QUALIFICATIONS:
  • College graduate or 2yr Customer service experience

  • Integrity and the ability to handle sensitive information and maintain confidentiality

  • Excellent listening, written, and verbal communication skills

  • Effective conflict resolution and problem solving skills

  • Approachable, flexible, dependable, and conscientiousness

  • Strong command of computer and typing skills. Representatives will typically navigate through 4-5 software systems simultaneously.

  • Keen interest in the investment and financial services fields

  • Demonstrates self-confidence and the ability to maintain composure in difficult situation

  • We will provide on the job training, but ideal candidates will be aggressive, flexible self-starters with excellent communication skills, strong attention to detail and a "service" mindset in order to support GAIN's customers in the demanding, real-time environment of active trading.

DESIRED:
  • Series 7 ,63, 3 and 34 licenses preferred 2+ years’ work experience in a related brokerage environment.

  • Fluency in Russian, Spanish, Arabic or Japanese a plus

  • BS/BA Degree preferably in Finance, Business Management/Administration, or an equivalent combination of education, training.



JOB SUMMARY:

Positions in Client Service are responsible for responding to client inquiries in an accurate and timely manner through phones, chats or emails. Individuals get the job done by accurately applying procedural knowledge and guidelines to client calls, chats & emails while developing and managing client relationships.

As one of the world's leading Forex securities servicers, we combine unrivalled client service with innovative technology that delivers rich client data in user-friendly systems. Financial Representatives are highly trained, motivated professionals that deliver services and solutions that exceed client expectations.

ESSENTIAL FUNCTIONS:
  • Being part of a team dedicated to handling all aspects of the customer experience.

  • Handle incoming trading inquiries and client issues via phone, email and live, interactive chat.

  • Trade research/Quotes

  • Provide client support by answering inbound phone calls and/or e-mail regarding accounts, policies, services and available products

  • Place Spot FX, CFD's and Commodity trades, provide quotes and facilitate discussions regarding equity markets, fixed income markets, international markets and economic conditions

  • Engage client in meaningful dialogue and identify unstated needs or financial goals that may be achieved by further utilizing company services, products or tools

  • Work in a fast-paced and dynamic environment by assisting clients and delivering solutions-focused results

  • Facilitate inbound/outbound opening of new accounts for potential clients who already indicated interest in our platform and provide support for existing customers.

  • Desire to learn and utilize new concepts related to industry licensing, regulations, policies/procedures, available programs/services, etc.

  • Excellent consultative, rapport-building, listening and communication skills.

  • Ability to identify client interests or needs and offer services or solutions in a proactive manner

  • Demonstrate a positive and professional image at all times

  • Strong mathematical, analytical and problem solving skills

  • Strong attention to detail with emphasis on accuracy and timeliness

  • Ability to determine minimum maintenance requirements for all currency pairs, CFD's , metals and commodities.

  • The ability to calculate the liquidation values of the products we offer.

REQUIRED QUALIFICATIONS:
  • College graduate or 2yr Customer service experience

  • Integrity and the ability to handle sensitive information and maintain confidentiality

  • Excellent listening, written, and verbal communication skills

  • Effective conflict resolution and problem solving skills

  • Approachable, flexible, dependable, and conscientiousness

  • Strong command of computer and typing skills. Representatives will typically navigate through 4-5 software systems simultaneously.

  • Keen interest in the investment and financial services fields

  • Demonstrates self-confidence and the ability to maintain composure in difficult situation

  • We will provide on the job training, but ideal candidates will be aggressive, flexible self-starters with excellent communication skills, strong attention to detail and a "service" mindset in order to support GAIN's customers in the demanding, real-time environment of active trading.

DESIRED:
  • Series 7 ,63, 3 and 34 licenses preferred 2+ years’ work experience in a related brokerage environment.

  • Fluency in Russian, Spanish, Arabic or Japanese a plus

  • BS/BA Degree preferably in Finance, Business Management/Administration, or an equivalent combination of education, training.



Role Summary:

As VP, Customer Experience, you will be responsible for overseeing all aspects of the customer lifecycle for FOREX.com, optimizing the customer experience to drive acquisition and engagement and enhance our customer relationships. The successful candidate will be an experienced digital marketer who seeks to understand customer segments based on quantitative and qualitative data and has the creativity to design and implement enhancements to customer journeys across all touch points that deliver an exceptional customer experience while optimizing business results.


Key Responsibilities:
  • Responsible for overall site and app CX, including cross channel communication, personalization, mobile marketing and content marketing. Expand the role of content marketing as one of the tools that drives engagement

  • Leverage client segmentation and value analysis to prioritize and focus on projects that positively impact client acquisition and engagement

  • Work closely with the analytics team to derive insights that inform our customer journeys and answer key customer related questions

  • Develop personalization models based on customer behaviors and implement across all platforms

  • Analyze the impact of customer engagement deliverables and track improvement towards business objectives

  • Maintain a constant curiosity around what it is like to walk in our customers' shoes and how can we bring forward points of differentiation that are meaningful

  • Educate, instill, and motivate a broader cultural desire across the corporation to focus on the customer, with the objective of consistently improving customer experience metrics

  • Provide cross-functional leadership on all activities that impact the customer journey, including customer communications, offers, sales strategies, client service and operations

Skills & Knowledge Required:
  • A passion for providing transformative digital customer experiences, coupled with a strong sense of accountability and ownership of results

  • Minimum of 10 years’ of relevant experience managing customer experience marketing for consumer-facing web based products & services.

  • Experience managing teams that have leveraged a variety of marketing technologies including dynamic CMS tools for personalized experiences, CRM and marketing automation

  • Ability to work in fast paced, dynamically changing environment; you don’t just roll with change--you are prepared to initiate and thrive in it

  • A questioning, curious mind with a desire to continuously improve status quo

  • Strong analytical-thinking and problem-solving abilities

  • Excellent written and verbal communication skills

Performance Metrics
  • Develop and execute retention action plans based on customer insights and data analytics.

  • Implement customer lifecycle management program

  • Achieve company retention targets

Summary of Position:

Software Engineer working as part of a scrum team, focused on a test driven approach to fulfill business requirements effectively. They will work closely with the product and marketing teams to build modern web solutions through CMS driven sites and surrounding technologies.

Responsibilities
  • Take part in planning and estimation of work for each sprint, actively involved in discussing technical solutions.

  • Work with and pair with other members of the team of all disciplines, BA, QA and other developers.

  • Own a software change from development through to production.

  • Use SiteCore and surrounding technologies to build high performance, modern websites which can be heavily controlled and customized by the product and marketing teams.

  • Use a test driven approach to development in both unit and integration testing.

  • Support QA with integration testing fixtures to support automated testing.

  • Utilize effective continuous integration builds and techniques for efficient and agile development.

  • Ensure any change is supported by both automated deployment and effective application health monitoring.

  • Maintain a high level of conduct, ethical standards and values

  • Work to identify risks and enhance control across the business

  • Maintain an appropriate level of competence through ongoing training, making requests for updates or development as required

Educational / Experience Requirements

Required Skills:

  • 2 – 5 years C# .NET development experience

  • Sitecore or similar CMS development experience

  • SQL Server - TSQL

  • MS Visual Studio and TFS

  • TDD, Unit Testing

Desired:
  • Working in an Agile Scrum

  • Automated database testing

  • WebServices development experience