CAREERS

GAIN Capital offers many opportunities for those seeking to work and grow in a fast-paced, friendly environment

contact us

Working at GAIN Capital

With a business spanning four continents, multiple products and thousands of markets, GAIN Capital is a fast-paced and dynamic industry leader. We value our employees, and know that we would not be where we are today without their imagination, teamwork and dedication. Providing a great service to our retail and institutional customers is our number one objective, and every one of our employees is focused on delivering the best possible trading experience.

Our current vacancies are listed below. If you don't see a suitable role here but you're inspired to want to work with us, please send your resume and CV to jlynch@gaincapital.com.

worl map

Current vacancies across our global businesses and brands:

Role SUMMARY:

The Market Strategist role is to engage existing clients and manage account risks, future goals, account strategy and ongoing market activity. The Market Strategist will focus on the customer’s needs and actively solve and answer questions a client may have in order to facilitate the clients’ success and longevity while increasing trading activity.

Responsibilities:
  • Maintain and cultivate relationships with existing clients. Offering different paths for client advancement and guiding clients along their developmental process.

  • Setting up and engaging new clients for PARs (Personal Account Reviews).

  • Providing clients any relevant information pertinent to their accounts, including institutional-grade research and proprietary commentary.

  • Possessing an in-depth understanding of the underlying fundamentals of applicable currencies to be able to adequately interpret and communicate that information to clients

  • Retention of client business during the withdrawal of funds.

  • Identifying areas for improvement on the site/platform/product offerings.

  • Giving clients a better understanding of the currency markets to facilitate their plans for the account and to allow them to diversify their investment portfolios.

  • Working with clients to help understand lifecycle events such as liquidations, for the future purpose of dealing with and avoiding such events

  • Customizing client account settings based on specific needs (spreads, rolls, trade size, platform, EA’s, etc.)

  • Working with clients to resolve trade disputes.

  • Effectively conduct individual campaigns designed to convert clients during company mergers and acquisitions.

  • Obtaining crucial information for competitor analysis.

Skills, Knowledge & Experience Required
  • 2+ years’ experience within a FX or CFD environment

  • On the job training provided, but ideal candidates will be aggressive, flexible self-starters with excellent communication skills

  • Strong attention to detail and a "service" mindset in order to support GAIN's customers in the demanding, real-time environment of active trading

  • Engaging personality, enthusiastic, strong analytical and relationship management skills

  • Series 3 and 34 not is requisite but would be ideal, but not essential (licensing to be obtained within 90 days of hire (training provided)

  • Competitive package offered (base plus commission), with the opportunity to grow with a global company

  • Computer literacy in Microsoft Word, Excel, and Outlook is a must

Role SUMMARY:

Sales Associates at GAIN Capital are tasked with on-boarding account applicants and engaging our lead demo base through out-bound call campaigns. Client conversations cover a range of topics from FOREX.com products and services, trading platforms, compliance frameworks and market-related topics. The role is based in Jersey City, New Jersey and is suited for ambitious self-driven individuals with an interest in financial markets and a love for sales.

Key Responsibilities:
  • Being dedicated to handling all aspects of the customer on-boarding experience.

  • Facilitate outbound opening of new accounts for potential clients who already indicated interest in our platform and provide support for existing customers.

  • Handle incoming sales inquiries and client issues via phone, email and live, interactive chats.

  • No cold calling is involved; the job is heavily centered on engaging warm leads via outbound calls and the vast majority of the day will be spent speaking with clients through our interactive online chat function.

  • Your target client base will be located in the US and China.

Skills, Knowledge & Experience Required
  • Preferred 1+ year experience in sales with proven sales record within a FX/Stocks/Futures/Options environment

  • Customer Services experience is a plus

  • Job training is provided, but ideal candidates will be aggressive, flexible self-starters with excellent communication skills

  • Strong attention to detail and a "service" mindset in order to support GAIN's customers in the demanding, real-time environment of active trading

  • Engaging personality, enthusiastic and strong analytical skills

  • Series 3 and 34 NFA licenses are not a requisite but would be ideal, new hires may be given the opportunity to pursue US licenses if required

  • Competitive package offered (base + commission) with the opportunity to grow with a global company

  • Computer literacy in Microsoft Word, Excel, and Outlook is a must

JOB SUMMARY:

GAIN Capital’s Marketing Automation Manager will work with a high-performing global team responsible for the design, testing, execution, maintenance and reporting of automated online marketing campaigns for clients across several brands, channels, regions and languages. This role will be a power user of Salesforce Marketing Cloud (ExactTarget) and have a solid background and understanding of its interaction with Salesforce Sales Cloud.

A key role within the CRM capabilities area of the Marketing Technology and Operations team, the Marketing Automation Manager understands how to apply technology to support business processes and campaign workflows. The Marketing Automation Manager not only has deep technical marketing automation knowledge, but also possesses strong digital marketing and demand generation skills, applying appropriate segmentation strategies as necessary.

Responsibilities:
  • Owns and drives the Salesforce Marketing Cloud (ExactTarget) roadmap and continuously drives innovative use of Marketing Cloud capabilities

  • Collaborates with Marketing Campaign teams to deliver on program goals and assist in designing, executing and reporting on client acquisition, engagement and retention campaigns

  • Works with Marketing brand leaders to translate business requirements into functional journeys and campaigns within Marketing Cloud

  • Partner closely with IT development teams to ensure we are using technology to drive the best possible email and sms programs; includes automating manual processes, data segmentation, list development, triggered / lifecycle marketing campaigns, and CRM tool optimization

  • Manages Journey Builder for cross-brand automated journeys across multiple digital channels, as available within Marketing Cloud

  • Works closely with marketing, and product management teams to define and implement new functionality and product capabilities within Salesforce Marketing Cloud

  • Collaborates with team of Marketing Cloud / email developers to deliver email functionality throughout the brand marketing satellite users

  • Continuously analyzes operational process to find and implement new efficiencies

  • Understands and helps to design solutions for data flow and data integration

  • Responsible for the Marketing Cloud subscriber model and data flow as it moves between platforms (ExactTarget, Salesforce, Account Maintenance, and others), to ensure processes (such as unsubscribe) are consistent

  • Provides day-to-day system maintenance and configuration of the systems, as well as acts as the first line of contact for user questions

  • Provides documentation and training to end users

  • Routinely audits user practices to ensure compliance

  • Owns and manages the Marketing Cloud vendor relationship and actively participates with CRM team’s Salesforce relationship

  • Works with technology partners to understand system functionality and advancements

Basic Qualifications:
  • 3+ years of experience with ExactTarget marketing automation platform preferred, across email and SMS channels

  • Expert Marketing Automation skills

  • Salesforce Sales Cloud experience a plus

  • Strong understanding of digital marketing, demand generation principles, and marketing best practices with regard to contact strategies, data capture, campaign analysis, deliverability, and CAN-SPAM compliance

  • Knowledge of email deployment and coding best practices

  • Previous experience in or working closely with marketing, CRM and/or Information Systems groups

  • HTML email development experience preferred

  • Understanding of web development and digital design techniques to effectively manage team

  • Knowledge of API integration with CRM platforms and Web properties

  • Good understanding of relational data structure

  • Project management experience, particularly in managing business processes that span multiple teams, including marketing, marketing operations, data sciences, and technology teams.

  • Strong communications skills

  • Excellent organizational skills; capacity to manage multiple priorities and tasks simultaneously, cross-functional teams and communicate with all levels of management

  • Strong familiarity with the business processes of sales, marketing, and customer support

  • A team player, adept at working across departments to ensure user adoption and satisfaction

  • Bachelor’s Degree or equivalent in Marketing, MIS, Business Administration or Engineering

JOB SUMMARY:

GAIN Capital’s Senior Salesforce Analyst is responsible for supporting the continuous improvement of the company’s Salesforce.com instance as it relates to our CRM initiatives. Reporting to the Sr. Manager, CRM Strategy, this role works closely with the Salesforce.com development team taking on business administrator functions providing day-to-day support to multiple user groups and global teams for requirements gathering, maintenance, testing, reporting and training of company-wide - CRM systems. Areas of focus include marketing/sales/customer support operations efficiencies, reporting, documentation, training, and user adoption.

The ideal candidate will be self-motivated, detail oriented and have excellent problem solving abilities. They will deal successfully with ambiguous problems, taking full control and responsibility for finding solutions, and will drive towards simple solutions to complex problems.

Responsibilities:
  • Support the Sr. Manager, CRM Strategy to communicate with business at all levels, interface with various teams to support the design and implementation of new CRM capabilities

  • Work as Salesforce business administrator to maintain the functional areas of Salesforce, including data management, contacts, leads, campaigns, etc.

  • Perform business analysis and develop requirements based on user needs and collaborate to enable Salesforce.com solutions facilitating proof of concepts, enhancements, testing and support activities

  • Triage requests for business prioritization and build use cases to clarify requirements for lead routing, assignment rules, etc.

  • As Salesforce Business Administrator carry out data maintenance

    • Participate in data integration process with other enterprise applications

    • Review existing merge rules in DupeBlocker with marketing and other stakeholders; recommend updates where appropriate and perform processes to continuously monitor data quality and integrity in platform applications

    • On-going data clean-up and de-duplication with consideration on multiple tools including Salesforce.com Sales and Marketing Clouds

    • Perform and improve standard operating procedures ensuring data quality and synchronization across systems

    • Support organization in the understanding of data controls and consistency

    • Make recommendations to management for data quality

  • Reports and Analysis

    • Liaise with Marketing Insights team to deliver campaign reporting, client metrics, etc. to contribute towards building unified view of customer data

    • Enable business insights to Salesforce users and executive team, working with stakeholders to identify and present KPIs in Salesforce.com Reports and Dashboards

  • Responsible for User Acceptance Testing

  • Maintain and enforce Salesforce.com best practices

  • Documentation

    • Review, analyze, and create detailed documentation of use cases, business processes along with user’s needs including release notes, workflow, data, functions, and steps required to develop or modify processes/systems

    • Document process workflows and make appropriate recommendations to impact operational efficiencies

    • Document changes to the design and implementation of Salesforce.com

    • Create detailed test plans for implementing new functionality, ensuring compatibility with existing processes

  • Support users and user adoption

    • Monitor user adoption and help drive adoption companywide(e.g., additional training sessions, well-organized & informative presentations)

    • Understand and navigate the application(s) accurately to support users and troubleshoot issues

    • Script, coordinate, manage and conduct training documentation and training sessions for new releases and on-going improvements

    • Provide one-on-one user coaching

Basic Qualifications:
  • Bachelor’s degree or equivalent

  • Salesforce.com Administrator Certification and 2+ years of Salesforce Administrator experience configuring SFDC for 100+ users

  • Strong customer focus (both internal & external) and understanding of CRM principles and strategies

  • Familiarity with the basic business processes of sales, marketing, and customer support

  • A team player, adept at working across departments to ensure user adoption and satisfaction

  • Demonstrated project management and analytical skills in order to take action against the requested changes and detailing the necessary customizations

  • Ability to plan and execute small to medium size projects; estimate resources and time required; and provide daily and/or weekly status reports

  • Strong organization, communication and interpersonal skills

  • Flexibility to meet continuously changing priorities and challenges

  • Demonstrated knowledge of database concepts; Ability to Extract, Manage and Import data

  • Familiarity with complex Excel functions such as vlookup and Pivot tables is preferred

JOB SUMMARY:

Client Onboarding is an important and instrumental part of our operations since it serves as one of the first opportunities to make an impression on our customers. Our goal and mission is to ensure the very best customer experience through operational excellence and leveraging the abilities of our hard-working people on our service-oriented team. We work proactively in partnership with Sales, Client Services and Compliance teams to ensure transparency around our processes and promote efficient and smooth end-to-end onboarding of prospective clients.

Responsibilities:
  • Perform due diligence on new account applications and documents for retail, corporate, and Introducing Broker customers as part of the client onboarding process to ensure the information is verified and compliant.

  • Thorough understanding of onboarding practices and regulations pertaining to AML & KYC.

  • Support timely and accurate account processing by working closely with internal teams to resolve issues and open new accounts in accordance with our service levels.

  • Ability to build relationships interacting effectively with key internal and external clients.

  • Identify gaps in required client documentation to approve new accounts.

  • Keep team management informed of processing issues and red flags.

  • Perform tasks relating to account maintenance and New Account operational processes.

  • General Administration work, including filing and scanning paperwork.

  • Create and manage user accounts and permissions.

  • Manage and fulfill internal projects or other individual tasks as delegated.

  • Embrace our culture of continuous improvement by identifying and participating in areas of opportunity for improvement in our onboarding process.

Required Qualifications:
  • Must be determined, passionate and adaptable.

  • Ability to effectively work among a solution driven team.

  • Proven organizational and prioritization skills.

  • Ability to multitask and be a proactive team player.

  • Detail oriented with an ability to think beyond the scope of the task.

  • Excellent verbal, written and interpersonal communication skills. Must be able to communicate clearly and effectively to our external partners.

  • Must be able to effectively & efficiently self-manage to meet deadlines and client SLA under pressure in a high volume vigorous environment.

  • Computer proficiency in Microsoft Windows environment.

  • Fluent in English (ability to translate Russian, Arabic or Japanese a plus).

  • Prior operational/back office, customer service, or related experience a plus.

  • Bachelor’s Degree in related field.

Accountability/Supervision:

Relationships:

Internal:

Active communication across all departments, including Compliance, Accounting, Sales, Client Services, Partner Relations/Business Development



Equipment:

Utilizes a personal computer, standard and specialized software, and standard office equipment such as the telephone, fax, copier, etc. Proficient in Microsoft office(including MS Project).

Working Conditions:

Works in an air-conditioned, well-lighted office, moderate noise level.

The Company

Gain Capital Group, LLC is a direct access futures brokerage firm that offers online trading of Futures markets through our proprietary trading platform.

The goal of GAIN Futures is to provide premier customer service combined with the best direct access futures trading platform. Presently we are growing at an unprecedented rate and have an immediate opening in IT as a Software Engineer.

Job Description

Gain Capital Group, LLC is seeking an experienced, energetic, enthusiastic, and hard working Software Engineer to develop applications for a wide variety of financial products, applying knowledge of full-lifecycle application development. Candidate will work independently, with individual responsibility for the quality and effectiveness of applications, while working in an environment of change and growth, with exposure to and learning of cutting-edge technology. Candidate must be able to apply knowledge of application design principles, practices, systems development and analysis. Candidate will also adhere to existing design/development/QA methodologies and analyze requirements and architect new software systems while maintaining the integrity of existing applications.

Responsibilities
  • Software modeling and simulation Front end GUI design

  • Software testing and quality assurance

  • Evaluate and identify new technologies for implementation

  • Maintaining systems by monitoring and correcting software defects

  • Performance tuning, improvement, balancing, usability, automation

  • Support, maintain and document software functionality

  • Integrate new software with existing systems

  • Software analysis, code analysis, requirements analysis, software review, identification of code metrics, system risk analysis, software reliability analysis

  • Working closely with other staff, such as project managers, systems analysts, and sales and marketing professionals

  • Consulting with colleagues concerning the maintenance and performance of software systems and asking questions to obtain information, clarify details and implement information

  • Problem-solving and thinking laterally as part of a team, or individually, to meet the needs of the project

Qualifications
  • Successful candidates must have a Bachelor’s degree in Computer Science/Information Systems

  • At least 5 years’ experience in Microsoft.NET / C# / SQL

  • Extensive client/server programming skills, specializing in Microsoft products and technologies

  • Solid skills in performing the entire software development life cycle including designing, coding and testing

  • Strong knowledge of object oriented principles and design

  • Excellent problem solving skills

  • Strong understanding in design, development and debugging of multithreading software projects

  • Preferred skills also include C / C++ / Win32


Role Summary

GAIN Capital Holdings, Inc. (NYSE: GCAP) is a global provider of online trading services, specializing in foreign exchange, contracts for difference (CFDs), and futures, servicing a diverse client base of retail and institutional investors from over 140 countries. GAIN Capital operates FOREX.com® and City Index, which provide active traders access to global OTC markets. We are headquartered in Bedminster, NJ with 800+ staff across North America, Europe and Asia Pacific.

At GAIN Capital, we look for high integrity candidates with a can-do attitude, who value teamwork, innovation and personal and professional growth.

We are currently looking for a talented individual to join our Finance team in Bedminster, NJ.

Key Responsibilities
  • Management and ownership of the Company’s internal controls over financial reporting in compliance with section 404 of the Sarbanes-Oxley Act of 2002. This responsibility includes designing, documenting, and implementing internal controls that are both automated and manual.

  • Ensure quarterly financial control sub-certifications are completed

  • Develop and train financial and non-financial personnel to execute controls according to company policies

  • Assist the Director and Manager in overseeing the Company’s accounting policies, including compliance with existing policies and implementation of new policies

  • Assist the Director and Manager in accounting research, including staying current on changes to accounting pronouncements and guidance under U.S. GAAP, interpreting new accounting requirements, and preparing memos covering complex areas

  • Complete quarterly closing processes, including gathering financial data and preparing supporting schedules for SEC filings, and managing close calendars

  • Assist in the month end consolidation process, including gathering data from underlying ledgers, mapping to the consolidation, and making the consolidation useful for various groups

  • Carry out the intercompany process, which includes reconciliations and reporting of intercompany balances

  • Support the external reporting process, ensuring the Company’s financial statements, are prepared in accordance with U.S. GAAP and SEC requirements

  • Assist with preparing Board of Directors reports, earnings presentations, proxy statements, 8-Ks, and monthly operating metrics

  • Work with external audit to coordinate substantive testing procedures, controls testing, and review of financial statements in a timely and efficient manner

Skills, Knowledge & Experience Required
  • 4+ years of experience in public accounting serving publicly-traded companies preferably in the financial services sector

  • Big 4 public accounting experience a plus

  • Excellent knowledge of Sarbannes-Oxley requirements, the COSO 2013 framework and the design and management of integrated internal control processes.

  • Experience of multi-currency complex consolidations

  • Excellent knowledge of U.S. GAAP, including ability to research accounting literature, establishes a position and develops procedures for implementation.

  • Strong communication skills – both verbal and written.

  • Proficiency in Microsoft Office software applications.

  • Great Plains, FRX and SUN accounting experience preferred

  • Webfilings SEC filing system experience preferred


Role Summary

The individual in this role is responsible for the day to day operational management of the Partnership business (B2B) of GAIN Capital. This person will be responsible for partner administrative on-boarding, setup and managing partner inquiries. Success for this person will be determined by achieving baseline service levels for on-boarding times, response time for inquiries and providing high quality level of service.

Key Responsibilities
  • Manage onboarding of new partners, including collecting and verifying KYC documentation and coordinating approval with Compliance.

  • Operational setup of all partners in all applicable systems.

  • First line support for all partners which includes efficient handling of partner inquiries, issue resolution and facilitating to backline teams or RM when necessary.

  • Representation and involvement in projects affecting partners.

  • Sending mass email communications to partners, either regular or ad hoc.

  • Look to create efficient business processes, internally and for partners. Work internally to resolve and implement.

  • Update and reconcile Partner Rebates and payments

  • Other duties as assigned including, but not limited to, participation in process improvement initiatives

Skills & Knowledge Required
  • Experience in a customer facing operational role, financial services experience a plus.

  • Strong computer skills including the ability to learn proprietary software.

  • Excellent interpersonal skills and a customer service approach to problem solving

  • Excellent verbal and written communications skills

  • Ability to understand end-to-end processes and their interdependencies

  • Ability to work well across functional teams to resolve partner inquiries.

  • Good time management skills, ability to prioritize work and judgment of how to use time / meetings effectively

  • Ability to adapt to as well as assist in implementing and driving change.


JOB SUMMARY:

Positions in Client Service are responsible for responding to client inquiries in an accurate and timely manner through phones, chats or emails. Individuals get the job done by accurately applying procedural knowledge and guidelines to client calls, chats & emails while developing and managing client relationships.

As one of the world's leading Forex securities servicers, we combine unrivalled client service with innovative technology that delivers rich client data in user-friendly systems. Financial Representatives are highly trained, motivated professionals that deliver services and solutions that exceed client expectations.

ESSENTIAL FUNCTIONS:
  • Being part of a team dedicated to handling all aspects of the customer experience.

  • Handle incoming trading inquiries and client issues via phone, email and live, interactive chat.

  • Trade research/Quotes

  • Provide client support by answering inbound phone calls and/or e-mail regarding accounts, policies, services and available products

  • Place Spot FX, CFD's and Commodity trades, provide quotes and facilitate discussions regarding equity markets, fixed income markets, international markets and economic conditions

  • Engage client in meaningful dialogue and identify unstated needs or financial goals that may be achieved by further utilizing company services, products or tools

  • Work in a fast-paced and dynamic environment by assisting clients and delivering solutions-focused results

  • Facilitate inbound/outbound opening of new accounts for potential clients who already indicated interest in our platform and provide support for existing customers.

  • Desire to learn and utilize new concepts related to industry licensing, regulations, policies/procedures, available programs/services, etc.

  • Excellent consultative, rapport-building, listening and communication skills.

  • Ability to identify client interests or needs and offer services or solutions in a proactive manner

  • Demonstrate a positive and professional image at all times

  • Strong mathematical, analytical and problem solving skills

  • Strong attention to detail with emphasis on accuracy and timeliness

  • Ability to determine minimum maintenance requirements for all currency pairs, CFD's , metals and commodities.

  • The ability to calculate the liquidation values of the products we offer.

REQUIRED QUALIFICATIONS:
  • Fluency in Mandarin

  • College graduate or 2yr Customer service experience

  • Integrity and the ability to handle sensitive information and maintain confidentiality

  • Excellent listening, written, and verbal communication skills

  • Effective conflict resolution and problem solving skills

  • Approachable, flexible, dependable, and conscientiousness

  • Strong command of computer and typing skills. Representatives will typically navigate through 4-5 software systems simultaneously.

  • Keen interest in the investment and financial services fields

  • Demonstrates self-confidence and the ability to maintain composure in difficult situation

  • We will provide on the job training, but ideal candidates will be aggressive, flexible self-starters with excellent communication skills, strong attention to detail and a "service" mindset in order to support GAIN's customers in the demanding, real-time environment of active trading.

DESIRED:
  • Series 7, 63, 3 and 34 licenses preferred 2+ years' work experience in a related brokerage environment.

  • BS/BA Degree preferably in Finance, Business Management/Administration, or an equivalent combination of education, training.