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Support: FAQs |
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GAIN Capital FAQs
> What are your trading hours?
> What's the difference between the demo and the live trading platform?
> How do I open an account with GAIN?
> How do I fund my account?
> How do I withdraw money from my account?
> What is considered a 3rd party?
General Technical FAQs
> How do I clear the cache for Internet Explorer?
> How do I change my screen resolution to 1024x768?
FOREXTrader FAQs
> What operating systems are supported by the FOREXTrader platform?
> What are the system requirements for accessing FOREXTrader
> How do I download the software required for the FOREXTrader platform?
FOREXTrader.java FAQs
> What operating systems are supported by the FOREXTrader.java platform?
> What are the system requirements for accessing FOREXTrader.java
> How do I clear my JAR cache?
> I can't login/see rates in the FOREXTrader.java platform?
FOREXTrader.web FAQs
> What are the system requirements for accessing FOREXTrader.web?
> I don't see anything when I click on the FOREXTrader.web login button?
> I can't see my rates in the FOREXTrader.web platform?
FOREXTrader.wireless FAQs
> How do I access FOREXTrader.wireless?
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 What are your trading hours?
GAIN traders are available 24 hours daily from 5:00pm EST Sundays through 5:00pm EST on Fridays, including most U.S. Holidays.
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What's the difference between the demo and the live trading platform?
The only difference is that there is no capital at risk when trading on the demo system. GAIN's demo system is fully functional and, more importantly, the rate feed available in the demo system is the same feed available to our live trading clients.
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How do I open an account with GAIN?
There are three convenient ways to open your GAIN Capital account.
- Apply Online
The fastest account opening method available. Complete and submit your application online.
- Download and print an application
Select your account type to receive a complete application in PDF format, along with easy to follow instructions. Adobe Acrobat Reader is required to view PDFs.
- Or call us at 1.877.GAINCAP (424.6227).
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How do I fund my account?
Please login to MyAccount to fund your trading account.
There are four convenient ways to fund your GAIN Capital account:
- Credit/Debit Card
- Electronic Check
- Send funds via Wire Transfer from your Bank
US Dollar,Euro, Canadian Dollar, Japanese Yen, Swiss Franc, Australian Dollar and British Pound (Sterling) are accepted. Non-US dollar deposits are converted into US dollars at competitive rates, and your account is funded with US dollars.
- Mail us a Personal or Business Check
See Account Funding and Forms section for complete details.
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How do I withdraw money from my account?
Self directed clients, please login to MyAccount.
If your account is being managed by a third party, click here to request a withdrawal.
If you funded your account with US Dollars:
There is no fee for withdrawal requests via check. Withdrawal requests via wire transfer will incur a $25 fee for wires within the United States, and $40 fee for international wires (including Canada).
If you funded your account with a non-USD deposit:
GAIN will convert your US dollar account balance back to the currency you initially deposited and wire your funds back to the originating bank account. A fee of US$40 will be incurred.
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What is considered a 3rd party?
GAIN Capital will not accept third party deposits or withdrawal requests. The name(s) on
the GAIN Capital trading account must be an exact match with the name(s) on the account of the other financial institution. This includes (but is not limited to) instances where the name on the bank account is not a GAIN Capital account holder, business accounts and endorsements to GAIN Capital.
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How do I clear the cache for Internet Explorer? |
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- Exit out of the browser by closing all open Internet Explorer windows.
- Click on "Start", then click on "Settings" (Windows 98/2000), then "Control Panel."
- Click "Internet Options."
- In the general tab section, click on "Delete Files" then "OK."
- Then click "OK" to close the settings box.
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How do I change my screen resolution to 1024x768? |
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To change the resolution setting, Click the "Start" button (on your desktop), choose "Settings", select "Control Panel", double click "Display", and select the "Settings" tab. Depending on which Windows operating system you have, an area of the screen before you will be labeled as the "Screen Area" (Windows 98, 2000, or XP), "Desktop Area" (Windows 95 or NT), or "Display Area". Within that area of the screen, move the slider bar to read "1024 by 768 pixels".
- Windows 95, 98, 2000, XP users: Click on the "Apply" button. A dialog box will pop up indicating that Windows will now apply the new desktop settings, but if the settings do not appear correct, the original settings will be automatically restored in 15 seconds. Follow the instructions displayed.
- Windows NT users: Click on the "Test" button. It is critical that Windows NT users perform this test before proceeding. A dialog box will pop up indicating that Windows will now test the new "mode". A test picture will appear and disappear. A new dialog box saying, "Did you see the test bitmap correctly?" appears. Follow the instructions displayed.
If you cannot set your resolution to at least 1024 x 768, although you will be able to access the functionality of the GAIN trading system, the screen shown within your browser will not look the same as the screen shown on the first page of the User Guide. Furthermore, the lower your resolution is set, the more difficulty you will experience in using various parts of the GAIN trading system screen.
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What operating systems are supported by the FOREXTrader platform? |
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Windows 2000, XP SP2 (Home and Professional) or Vista
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What are the system requirements for accessing FOREXTrader |
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· Windows 2000, XP SP2 (Home and Professional) or Vista
· Processing Speed: 1 GHz or higher
· Monitor resolution set at 1024 x 768 or higher
· 512MB of RAM
· Hard Drive: 100 MB of free space
· Internet Explorer v6.x or higher, Firefox v1.x or higher
· .NET 2.0 Framework
Internet Connection:
· Broadband
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How do I download the software required for the FOREXTrader Platform? |
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Downloading FOREXTrader can be completed in three easy steps.
Step 1:
Click here to review and accept Software License Agreement.
Step 2:
Click the "Install" button.
Step 3:
Click "Run"
The application will automatically launch once it's installed. Simply enter your User ID and Password to login.
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What operating systems are supported by the FOREXTrader.java platform? |
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Windows: 95OSR2, 98, ME, NT, 2000, and XP are all supported.
Macintosh: OS X (10.1 or higher)
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What are the system requirements for accessing FOREXTrader.java |
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Windows:
· Internet Explorer v5.x or higher, Firefox v1.x
· Java Runtime Environment v1.4.2_08 or higher
· Processing speed of 1Ghz or higher
· Monitor resolution set at 1024x768 or higher
· Windows 98/2000/XP
· 256MB of RAM
*AOL users: AOL users can connect to the Internet with AOL, but must use Internet Explorer v5.0 or higher to access FOREX.com's trading system.
Macintosh:
· Safari
· Processing speed of PowerPC G4 500 Mhz or higher
· Monitor resolution set at 1024x768 or higher
· OS X (10.1 or greater)
· 256MB of RAM
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How do I clear my JAR cache? |
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- Click on the Start Button
- Click on Settings (Windows 98/2000 Only)
- Click on Control Panel
- Click on the Java Plugin Icon
- Click on the "Cache" tab, then click on "Clear Cache."
- Hit "OK", then close out the window and the control panel.
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I can't login/see rates in the FOREXTrader.java platform?
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If you see no rates at the top of the trading platform, or receive an error message like "Connection Not Available", you have a firewall that restricts traffic over certain ports. Firewalls may cause connectivity issues, affect access to the live rates, and charting on the platform. If a firewall is installed, you will need to modify it to allow traffic on the following ports with a TCP protocol:
| Protocol |
Address |
Port(s) |
| TCP |
67.151.132.41
67.151.132.65 |
1999, 3020 |
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202.161.164.227 - 202.161.164.238 |
1000 |
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Click on your firewall for instructions:
NOTE: Adobe Acrobat required to view instructions.
Corporate Users: Most corporate users access the internet through a firewall. This is most likely the reason you cannot see rates. Contact your network administrator if you wish to access our trading software via your corporate network.
Please note, we do not support operation behind a proxy at this time.
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What are the system requirements for accessing FOREXTrader.web?
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You should be using Internet Explorer v5.x or higher
Your PC Setup should be:
· Processing speed of 500Mhz or higher
· Monitor resolution set at 1024x768 or higher
· Windows 98SE/ME/2000/XP
· 128MB of RAM for Windows 98SE/ME; 256MB of RAM for Windows 2000/XP
Internet Connection:
· 56Kbps or higher
*AOL users: AOL users can connect to the Internet with AOL, but are recommended to use Internet Explorer v5.0 or higher to access FOREX.com's trading system.
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I don't see anything when I click on the FOREXTrader.web login button?
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If you click on the logon button and nothing appears, you may have a pop up blocking software installed. FOREXTrader.web launches itself into a new window, which some pop up blockers may identify as a popup. In order to view the trading platform, you will have to either disable your blocker software or add GAIN Capital to the list of sites your software will allow popups to originate from.
Sometimes a blocker may be installed without your knowledge. You may have to check your list of installed programs and see if there is a program listed that sounds like it could be a Popup Blocker. To do this, click on the "Start" button, then click on "Settings" on Windows 98/2000, then click on "Control Panel". Double-click on the "Add/Remove Programs" icon, and it will bring up a list of the software on your computer.
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I can't see my rates in the FOREXTrader.web platform?
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If you see no rates at the top of the trading platform, please try the following steps.
Before doing any of these steps, make sure you've closed out all previously open Internet Explorer windows, then open a new copy.
1) Check your Internet Security settings.
Your internet security settings may be set on "High" or "Custom Level" which is restricting you from receiving the rates.
In Internet Explorer, click on the "Tools" option at the top of the window, adjacent to your "Favorites". Click on "Internet Options". There is a tab labeled "Security", click on it. Then you should see a button labeled "Default Level". Click on that, then click on "Apply", and then "OK".
After you do this, try to log into the trading platform on our home page. You should see a window that looks like this:
Click on the "Yes" button to install our software, and then you should be able to see rates. If you do not get this box, please continue onto step 2.
2) Install the Microsoft VM
The Microsoft VM is necessary to receive our rates, it is a software component that usually comes with Windows but sometimes is omitted. To install it, click on this link:
http://www.efxnow.com/jre/msjavx86.exe
When the dialog box opens up, click on "Open" or "Run This Program From Here" and click OK, depending on your version of Internet Explorer.
After the download, which will be from 1 minute to 10 minutes depending on your Internet Connection, click "Yes" to install the software. You will then be prompted to restart your machine. If you see the box labeled in the screenshot above, but still don't get rates, continue onto step 3.
3) Update your copy of Internet Explorer
Older copies of Internet Explorer have problems with our platform since it requires a high level of complexity to achieve interactive trading. This is a free download, and can be started by visiting here:
http://www.microsoft.com/ie
Click on the "Download Now" link in the center of the page.
This will be a long process, so you should allot about 1-2 hours of time for your machine to complete this process, followed by a restart. Then try to log into the trading platform from our homepage.
If you see the screen above, but still don't see rates, step 4 is the most likely answer.
4) Firewall Modification
If you have a firewall that restricts traffic over certain ports, you need to modify it to allow traffic on the following ports via TCP:
| Protocol |
Address |
Port(s) |
| TCP |
67.151.132.41
67.151.132.65 |
900, 3020 |
| TCP |
202.161.164.227 - 202.161.164.238 |
1000 |
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Click on your firewall for instructions:
NOTE: Adobe Acrobat required to view instructions.
Corporate Users: Most corporate users access the internet through a firewall. This is most likely the reason you cannot see rates. Contact your network administrator if you wish to access our trading software via your corporate network.
Please note, we do not support operation behind a proxy at this time.
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How do I access FOREXTrader.wireless?
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Fast track URL=http://wap.gaincapital.com
Internet-enabled phones
i.e.
Most up to date mobile phones that support internet browsers.
iMode (Japan only) |
Use your phone's mini-browser to start an Internet session. Access the FOREXTrader.wireless site at http://wap.gaincapital.com
If this is the first time you've used your phone for internet access, refer to your user manual for set up instructions or contact your wireless provider for more information. |
Always on devices
i.e.
RIM Blackberry
Palm i705
Compaq IPAQ (Europe) |
Point your devices' browser to the FOREXTrader.wireless site at http://wap.gaincapital.com. |
Dial-Up Devices
i.e.
Palm OS (Palm Pilot, Handspring, Sony CLIE, etc.)
Pocket PC 2002 (Compaq, HP, Casio, etc) |
Dial up to the Internet using your preferred ISP. Once connected, point your device's browser to the FOREXTrader.wireless site at http://wap.gaincapital.com. |
Please note that you must have an existing service contract with a cellular phone company and an Internet-enabled mobile device to access FOREXTrader.wireless.
Have your User ID and password ready to access real-time FX rates, news and commentary, and your GAIN Capital trading account. Remember to bookmark the site for future reference!
FOREXTrader.wireless is compatible with over 80 Internet-enabled devices. For a complete list of supported devices, click here.
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